8.4
SpotScore
Hiver Reviews in September 2026: User Ratings, Pros & Cons
Unite your team with one powerful collaboration tool.
Add to compare
Starts from $19 / user / month when yearly
Hiver Reviews & Ratings
Are you using Hiver?
Hiver pros and cons
Reviewers love the seamless integration directly inside Gmail with no separate tool needed.
Email assignment, tagging and notes make collaborating on shared inboxes easy.
It is intuitive and easy for new team members to learn with minimal training.
Analytics and accountability features help teams track response times and workload.
Emails can be removed from the Hiver inbox without notification, causing occasional accidents.
A couple of reviewers wanted more customization in the SLA and notes features.
Filter results
Sort by :
Showing 451-460 out of 929
LJ
Lukas J
12/23/20
"Great Solution for Small Teams"
What do you like best about Hiver? Coming from a certain other ticketing system - the pricing is unbeatable and it is like a more natural use - no need for ticket numbers - everything is nicely threaded in e-mail conversations. Team like it more, as almost everyone knows how to use gmail and it saves us time onboarding new people. What do you dislike about Hiver? Not much - maybe we haven't discovered it yet, but it would be nice to apply some filters to incoming messages and assign them to ...
Read more
LJ
Lukas J
12/23/20
"Great Solution for Small Teams"
What do you like best about Hiver? Coming from a certain other ticketing system - the pricing is unbeatable and it is like a more natural use - no need for ticket numbers - everything is nicely threaded in e-mail conversations. Team like it more, as almost everyone knows how to use gmail and it saves us time onboarding new people. What do you dislike about Hiver? Not much - maybe we haven't discovered it yet, but it would be nice to apply some filters to incoming messages and assign them to ...
Read more
MH
Markéta H
12/22/20
"Great help for our customer service team"
What do you like best about Hiver? We very much appreciate having multiple mailboxes at hand in one place, shared drafts, the internal communication tool and e-mail templates. And the analytics that keep us updated about the numbers. If we experience any difficulties, the Hiver team is always ready to help. What do you dislike about Hiver? We are missing the possibility to share images within the shared drafts. Our customers often need to see the feature they're looking for in our ...
Read more
MH
Markéta H
12/22/20
"Great help for our customer service team"
What do you like best about Hiver? We very much appreciate having multiple mailboxes at hand in one place, shared drafts, the internal communication tool and e-mail templates. And the analytics that keep us updated about the numbers. If we experience any difficulties, the Hiver team is always ready to help. What do you dislike about Hiver? We are missing the possibility to share images within the shared drafts. Our customers often need to see the feature they're looking for in our ...
Read more
AU
Anonymous User
12/20/20
"Hiver Is User Friendly"
What do you like best about Hiver? The seamless integration between Hiver and Gmail What do you dislike about Hiver? I have not found any downsides as of yet. What problems is Hiver solving and how is that benefiting you? We are able to quickly respond to the guest using the tools available. The benefits are rooted from the integration with Gmail.
AU
Anonymous User
12/20/20
"Hiver Is User Friendly"
What do you like best about Hiver? The seamless integration between Hiver and Gmail What do you dislike about Hiver? I have not found any downsides as of yet. What problems is Hiver solving and how is that benefiting you? We are able to quickly respond to the guest using the tools available. The benefits are rooted from the integration with Gmail.
AU
Anonymous User
12/18/20
"Simple and easy to use"
What do you like best about Hiver? You can easily assign emails to members of the team What do you dislike about Hiver? Haven't come across any yet, it seems to do exactly what it says What problems is Hiver solving and how is that benefiting you? It makes assigning emails very clear and concise
AU
Anonymous User
12/18/20
"LOVE IT"
What do you like best about Hiver? It really helps us with communication and time saving. What do you dislike about Hiver? I don't quit understand why you can tag someone and @ them. What problems is Hiver solving and how is that benefiting you? Keeps us from all having to look at the same emails, which saves a lot of time!
AU
Anonymous User
12/18/20
"LOVE IT"
What do you like best about Hiver? It really helps us with communication and time saving. What do you dislike about Hiver? I don't quit understand why you can tag someone and @ them. What problems is Hiver solving and how is that benefiting you? Keeps us from all having to look at the same emails, which saves a lot of time!
AU
Anonymous User
12/18/20
"Simple and easy to use"
What do you like best about Hiver? You can easily assign emails to members of the team What do you dislike about Hiver? Haven't come across any yet, it seems to do exactly what it says What problems is Hiver solving and how is that benefiting you? It makes assigning emails very clear and concise
Free vendor scorecard
Evaluate Hiver objectively with the collaboration software scorecard
A weighted collaboration software vendor scorecard to score Hiver against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].