Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Administrative Services Manager"

What do you like best about Hiver? The team boxes have been very useful to keep up with what each of us is working on and avoid duplication. The Hiver email templates are great! I think the shared drafts will be helpful once we fully learn how to use them. The 24-hr live support has been fantastic. Each team member I've worked with has been extremely helpful and available. They are knowledgeable and give easy-to-understand instructions when guiding the user to obtain additional information ...

"Great product and great customer service"

What do you like best about Hiver? Using shared mailboxes in Gmail isnt very easy but when I started using Hiver it streamlined the process and allows our team visibility over incoming client emails very easily. The email templates are also a game-changer, they have improved our processes and I couldnt imagine sending emails without them. Their customer service has been great as well. Anytime I needed help, they were able to assist very quickly. What do you dislike about Hiver? Havent found ...

"Hiver is a life saver!"

What do you like best about Hiver? Hiver integrates with your inbox so simply and it quick to access! What do you dislike about Hiver? Hiver does have some settings that may not make sense in the beginning, but their support is very helpful in navigating to the settings you need. What problems is Hiver solving and how is that benefiting you? We have increased our efficiency by using Hiver and we send emails faster through this system. It is very beneficial to see all of the history for each ...

"Administrative Services Manager"

What do you like best about Hiver? The team boxes have been very useful to keep up with what each of us is working on and avoid duplication. The Hiver email templates are great! I think the shared drafts will be helpful once we fully learn how to use them. The 24-hr live support has been fantastic. Each team member I've worked with has been extremely helpful and available. They are knowledgeable and give easy-to-understand instructions when guiding the user to obtain additional information ...

"Great product and great customer service"

What do you like best about Hiver? Using shared mailboxes in Gmail isnt very easy but when I started using Hiver it streamlined the process and allows our team visibility over incoming client emails very easily. The email templates are also a game-changer, they have improved our processes and I couldnt imagine sending emails without them. Their customer service has been great as well. Anytime I needed help, they were able to assist very quickly. What do you dislike about Hiver? Havent found ...

"Hiver Lover!"

What do you like best about Hiver? I love the ability to have a shared inbox and make comments/tag other users in emails. Also, the ability to collaborate in emails - everyone has visibility! What do you dislike about Hiver? Everyone has eyes on your emails. It's excellent but also can be a downfall. Recommendations to others considering Hiver: If you love team collaboration, the ability to have a shared inbox and on-demand help and support with a simple tag Hiver is it!! What problems is ...

"Great service for managing day to day emails"

What do you like best about Hiver? Being able to leave notes between teammates What do you dislike about Hiver? Not being able to find emails after marking pending or closed. I wish when selecting 'pending' that the invoices still stayed in the general box until completed What problems is Hiver solving and how is that benefiting you? I like the option of closing an email but going back to find later if necessary.

"Hiver Lover!"

What do you like best about Hiver? I love the ability to have a shared inbox and make comments/tag other users in emails. Also, the ability to collaborate in emails - everyone has visibility! What do you dislike about Hiver? Everyone has eyes on your emails. It's excellent but also can be a downfall. Recommendations to others considering Hiver: If you love team collaboration, the ability to have a shared inbox and on-demand help and support with a simple tag Hiver is it!! What problems is ...

"Simple but powerful, straight-forward Gmail integrated CRM"

What do you like best about Hiver? The things we like the most are the seamless integration in the Gmail inbox and the ease of use (and definitely the competitive price). What do you dislike about Hiver? I can't find really things to dislike. For what we are using, it fits like a glove. What problems is Hiver solving and how is that benefiting you? We are using Hiver to distribute the workload, keep track of all interactions with the tickets, analyze team efficiency, analyze the requests we ...

"Simple but powerful, straight-forward Gmail integrated CRM"

What do you like best about Hiver? The things we like the most are the seamless integration in the Gmail inbox and the ease of use (and definitely the competitive price). What do you dislike about Hiver? I can't find really things to dislike. For what we are using, it fits like a glove. What problems is Hiver solving and how is that benefiting you? We are using Hiver to distribute the workload, keep track of all interactions with the tickets, analyze team efficiency, analyze the requests we ...