Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Great software, simple to use!"

What do you like best about Hiver? Hiver is the perfect solution for a group email situation. Having hiver in the same UI of the Gmail inbox makes it so easy! What do you dislike about Hiver? Hiver occasionally just logs out, and you have to re-login. But my Gmail also does that, so I don't feel like it's a specific hiver issue. What problems is Hiver solving and how is that benefiting you? Having a global inbox that our clients can communicate with our team makes life so much easier. With ...

"hard to use without proper training"

What do you like best about Hiver? ability to share draft emails and assign emails to others What do you dislike about Hiver? interfaced looks messy and there's no tooltips What problems is Hiver solving and how is that benefiting you? delegating tasks and reducing overlap

"Not intuitive for scalability. Cancellation process is not easy"

What do you like best about Hiver? I like the fact that you can keep the tickets within the same workspace as you general email inbox. It's fast to learn and train new employees on. Love the new "Permalink" feature. What do you dislike about Hiver? I would like method to merge tickets, if possible. Also would be great if we had an option to display analytics without having to give users admin access. For operational high level transparency Recommendations to others considering Hiver: Be ...

"A Great Tool for Teams"

What do you like best about Hiver? The platform is excellent for teams that need to collaborate and share email access. What do you dislike about Hiver? The analytics function is tricky to figure out. What problems is Hiver solving and how is that benefiting you? Better coordination amongst team members sharing the same email address. It's been much easier to organize ourselves and assign team members to specific emails.

"Perfect Software"

What do you like best about Hiver? perfect for organizing the email inbox in the company and distributing them to specific people What do you dislike about Hiver? Support is only in English. German Support would be great! What problems is Hiver solving and how is that benefiting you? Email mailbox is organized. Tasks are distributed. You can see exactly who has processed which email

"Creating an account in G2 to review Hiver"

What do you like best about Hiver? it helps us organize our emails, and help us route emails to the intended party. What do you dislike about Hiver? Haven't maximized all its features and capabilities; however, Hiver may require an above-average tech guy to use the product. What problems is Hiver solving and how is that benefiting you? it helps us organize our emails, and help us route emails to the intended party.

"Light and helpful"

What do you like best about Hiver? Very effective add on to Gmail that helps streamline customer support tickets. Best of all, it's easy to add templates responses. Fab! What do you dislike about Hiver? Some formatting issues with inserting templates, and toggling an email to Closed can be clunky. What problems is Hiver solving and how is that benefiting you? Easier to abortion and answer customer service requests. Speed and efficiency.

"Light and helpful"

What do you like best about Hiver? Very effective add on to Gmail that helps streamline customer support tickets. Best of all, it's easy to add templates responses. Fab! What do you dislike about Hiver? Some formatting issues with inserting templates, and toggling an email to Closed can be clunky. What problems is Hiver solving and how is that benefiting you? Easier to abortion and answer customer service requests. Speed and efficiency.

"Great software, simple to use!"

What do you like best about Hiver? It's very easy and simple to use but still has all the required features you need in order to customise it for your business and your team. We started off using it only for our customer service and then expanded to using it for our brands team as well. It's great! What do you dislike about Hiver? I wish I could exclude hiver emails from my search results and sometimes I am trying to find things in my personal emails and 100s of customer emails come up ...

"Great software, simple to use!"

What do you like best about Hiver? It's very easy and simple to use but still has all the required features you need in order to customise it for your business and your team. We started off using it only for our customer service and then expanded to using it for our brands team as well. It's great! What do you dislike about Hiver? I wish I could exclude hiver emails from my search results and sometimes I am trying to find things in my personal emails and 100s of customer emails come up ...