Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Great and simple ticket system for our small IT Department!"

What do you like best about Hiver? The best part of Hiver is how simple it is to use, as well as the ability to set different "TAGS' for different types of issues that come up. Also, a great way to assign various tasks/tickets to other users! What do you dislike about Hiver? Hiver will occasionally log you out, which will require you to log back in. But other than that, Hiver does not have anything that I can dislike about it. Keep it up Hiver! Recommendations to others considering ...

"I love Hiver!!!"

What do you like best about Hiver? The ability to assign an email to a specific user is a great feature! Labeling capability is a perfect idea for archiving, sorting, and organizing emails. I like how you can create groups and assign emails to members of your team working on a project What do you dislike about Hiver? Nothing to dislike, I really love Hiver! What problems is Hiver solving and how is that benefiting you? -

"Awesome Product"

What do you like best about Hiver? This keeps all of my items separated into the folders that we need to access. Easy to view what tasks remain open and what is pending waiting for an answer. I love the ability to leave notes for my collegues on individual emails. What do you dislike about Hiver? Currently, we are limited to 5 sub folders under a main folder. I would like to see this opened up for more subfolders in the future. Sometimes its required, so we have to combine items into ...

"Makes teamwork far easier!"

What do you like best about Hiver? We have much better control and traceability of our emails, allowing us to better follow up on enquiries/sales/after-service and allocate tasks to colleagues. What do you dislike about Hiver? When a started email is minimised and you are working on other emails, the send to address changes. What problems is Hiver solving and how is that benefiting you? Better tracking of emails and less room for error

"Really easy to share emails within our team"

What do you like best about Hiver? Very helpful for a team now working remotely. We can decide who needs to answer what email, and once answered the same person is able to keep track of their conversation with the customer. What do you dislike about Hiver? One of the downsides that I experienced when we first switched over, was getting used to not sorting emails into folders. However tags has replaced this so no bother. What problems is Hiver solving and how is that benefiting you? Asking ...

"Hiver Successes"

What do you like best about Hiver? It is so easy to manuver. The ability to search all inboxes is fantastic. What do you dislike about Hiver? When it resets and I don't realize that I have to refresh to get back to my info. What problems is Hiver solving and how is that benefiting you? It is a fantastic way to send emails and assign them out to coworkers

"Wonderful"

What do you like best about Hiver? Since using Hiver the experience has been great arranging emails and being able to assign them to me. I can work on those personally. What do you dislike about Hiver? I can't think of anything I do not like about this program. What problems is Hiver solving and how is that benefiting you? The benefit is having over 1,000 emails and being able to sort them and assign to other people.

"Pretty Simple"

What do you like best about Hiver? It's fairly easy to navigate and find what you need. What do you dislike about Hiver? There's a bit of disconnect when trying to find emails when already assigned to someone, but overall really good service. What problems is Hiver solving and how is that benefiting you? It's easy to manage emails and divide the work up, and not too hard to deal with where things need to go.

"Easy to use!"

What do you like best about Hiver? Extremely easy navigation and allows for your emails to have efficient organisation. The tag feature allows for email queries to be solved much easier and faster. What do you dislike about Hiver? Once a ticket is closed in a certain inbox, it reopens if you get another reply. There should be an option to close the ticket regardless of if another reply is received. What problems is Hiver solving and how is that benefiting you? Efficient and organised ...

"Great way to organise and allocate work. User friendly, integrates well with existing emails"

What do you like best about Hiver? The connection with Gmail. It is very easy to use. What do you dislike about Hiver? Notifications can be duplicated sometimes What problems is Hiver solving and how is that benefiting you? Shared emails that need allocating to different team members