Hiver Reviews in May 2025: User Ratings, Pros & Cons

It works well with our current email provider as well as Google Mail, which is incredible.

PROS: Our team started growing thrice its original size early last year, so we decided to collaborate with Hiver to help manage all incoming tasks. Now my staff has been trained to use the app and reassign emails without me telling them what to do. It’s a handy app, especially now that 70% of my staff work remotely due to the pandemic. CONS: It can slow down on peak hours, but things will go back into normal after an hour.

"Very simple to use"

What do you like best about Hiver? It is very intuitive and easy to use compared to other ticketing systems What do you dislike about Hiver? that you cannot really separate the email search when using it with Gmail. What problems is Hiver solving and how is that benefiting you? We can organize the type of tickets in our shared inbox.

"Very simple to use"

What do you like best about Hiver? It is very intuitive and easy to use compared to other ticketing systems What do you dislike about Hiver? that you cannot really separate the email search when using it with Gmail. What problems is Hiver solving and how is that benefiting you? We can organize the type of tickets in our shared inbox.

"Great customer service"

What do you like best about Hiver? Great customer service and onboarding process. We have a team of 3 and Hiver is great for us. What do you dislike about Hiver? Not sure. The experience has been pretty good Recommendations to others considering Hiver: Great for small businesses What problems is Hiver solving and how is that benefiting you? Customer service communication issue

"My 3 Years Experience With Hiver"

What do you like best about Hiver? Since we have been using Hiver. We have had the best support possible. Anything issues or request that we occur. They either try to resolve it or try to implement an integration that works for us. What do you dislike about Hiver? One of the things I personally dislike is when seeing all the emails that are sent out by me. It is quite difficult as it brings up the search for all users email that was sent out. What problems is Hiver solving and how is that ...

"Our Team LOVES Hiver!"

What do you like best about Hiver? The team loves how easy it is to quickly see tasks assigned to us, as well as the improvement in ow efficient we are in completing tasks. We no longer waste time trying to find who is doing what tasks! What do you dislike about Hiver? There is not much to dislike. The platform provides so much accountability and saves time! What problems is Hiver solving and how is that benefiting you? Hiver really allows us to assign tasks, which reduces wasted time in ...

"High effiency use Hiver"

What do you like best about Hiver? Use hiver to filter email like Email subject, email sender, and assign to different people, make our work easy. In the past, we need to read over all the email and then forward it to the right person, but hiver can do that automatically. That is the best practice I got from hiver. Save more and more time to assign email which means we can use the time to create other great value jobs. What do you dislike about Hiver? Hiver only supports more than four ...

"Hiver solved our issues"

What do you like best about Hiver? We can assign incoming emails from the field to the correct person with the necessary talent to solve. What do you dislike about Hiver? Would like more sort options on OPEN tagged items. For example, I search because I want to see open tasks for me, but it shows all tags since the beginning of time - even closed ones. Perhaps a Closed Task could be more clearly marked? Also do not like the yellow stop sign icon that comes and goes. Seems I always have to ...

It works well with Gmail to help us get the job done.

PROS: Google mail is one of the leading email providers in the world today, and we are lucky that it is highly compatible with Hiver. Using this app increases our confidence level, knowing that we can do so many things to ensure that our clients are getting the best service that our company can provide. With Hiver, I can automatically assign each email that comes into the primary inbox so a specific individual can own the case from beginning to end. Also, he/she can seek help by using the ...

"Hiver is the best!"

What do you like best about Hiver? I loved how easy it was to learn and use. The way it organized the company emails and if you needed to search for something you could do so without a problem. What do you dislike about Hiver? There was absolutely nothing that I didn't like about it. I've worked for a few company's, and I would have wanted them to have used Hiver. Recommendations to others considering Hiver: Hiver is the best super easy to use. What problems is Hiver solving and how is that ...