Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Hiver is the best Help Desk tool for Gmail, period."

What do you like best about Hiver? Hiver allows us to use a Help Desk seamlessly in Gmail. Our users don't even know they are interacting with a help desk. It also is very easy to click one button and turn any email into a ticket that all agents can access. It was so much better than our old system which frequently duplicated tickets from multiple emails which never happens in Hiver. What do you dislike about Hiver? We'd love more customization around the status field to be available in the ...

"Very simple to use"

What do you like best about Hiver? It is very intuitive and easy to use compared to other ticketing systems What do you dislike about Hiver? that you cannot really separate the email search when using it with Gmail. What problems is Hiver solving and how is that benefiting you? We can organize the type of tickets in our shared inbox.

"The tool I needed to become more efficient and organized in my work"

What do you like best about Hiver? My inbox is very busy and most of my team's emails filter through my inbox, Hiver has given me the tools to manage this efficiently and be able to organize my work. I love the assigning feature where our members each have their list of tasks to do from the incoming emails, the notes and labels features, the draft templates, and the shared draft feature. The support team is also very helpful and readily available any time of the day. What do you dislike ...

"Great customer service"

What do you like best about Hiver? Great customer service and onboarding process. We have a team of 3 and Hiver is great for us. What do you dislike about Hiver? Not sure. The experience has been pretty good Recommendations to others considering Hiver: Great for small businesses What problems is Hiver solving and how is that benefiting you? Customer service communication issue

"My 3 Years Experience With Hiver"

What do you like best about Hiver? Since we have been using Hiver. We have had the best support possible. Anything issues or request that we occur. They either try to resolve it or try to implement an integration that works for us. What do you dislike about Hiver? One of the things I personally dislike is when seeing all the emails that are sent out by me. It is quite difficult as it brings up the search for all users email that was sent out. What problems is Hiver solving and how is that ...

"Our Team LOVES Hiver!"

What do you like best about Hiver? The team loves how easy it is to quickly see tasks assigned to us, as well as the improvement in ow efficient we are in completing tasks. We no longer waste time trying to find who is doing what tasks! What do you dislike about Hiver? There is not much to dislike. The platform provides so much accountability and saves time! What problems is Hiver solving and how is that benefiting you? Hiver really allows us to assign tasks, which reduces wasted time in ...

"High effiency use Hiver"

What do you like best about Hiver? Use hiver to filter email like Email subject, email sender, and assign to different people, make our work easy. In the past, we need to read over all the email and then forward it to the right person, but hiver can do that automatically. That is the best practice I got from hiver. Save more and more time to assign email which means we can use the time to create other great value jobs. What do you dislike about Hiver? Hiver only supports more than four ...

"Hiver solved our issues"

What do you like best about Hiver? We can assign incoming emails from the field to the correct person with the necessary talent to solve. What do you dislike about Hiver? Would like more sort options on OPEN tagged items. For example, I search because I want to see open tasks for me, but it shows all tags since the beginning of time - even closed ones. Perhaps a Closed Task could be more clearly marked? Also do not like the yellow stop sign icon that comes and goes. Seems I always have to ...

It works well with Gmail to help us get the job done.

PROS: Google mail is one of the leading email providers in the world today, and we are lucky that it is highly compatible with Hiver. Using this app increases our confidence level, knowing that we can do so many things to ensure that our clients are getting the best service that our company can provide. With Hiver, I can automatically assign each email that comes into the primary inbox so a specific individual can own the case from beginning to end. Also, he/she can seek help by using the ...

"Hiver is the best!"

What do you like best about Hiver? I loved how easy it was to learn and use. The way it organized the company emails and if you needed to search for something you could do so without a problem. What do you dislike about Hiver? There was absolutely nothing that I didn't like about it. I've worked for a few company's, and I would have wanted them to have used Hiver. Recommendations to others considering Hiver: Hiver is the best super easy to use. What problems is Hiver solving and how is that ...