Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Great experience"

What do you like best about Hiver? The best feature is that emails are assigned to me directly. This saves my time and I don't have to sift through thousands of my emails to find the relevant ones for me. What do you dislike about Hiver? I receive emails that aren't relevant to me sometimes. However, I can easily see the ones that are relevant through the assigned emails feature. What problems is Hiver solving and how is that benefiting you? I can receive emails relevant to my work that is ...

"Excellent customer service."

What do you like best about Hiver? I contacted them; they made a zoom appointment with me. They fixed the problem remotely and efficiently. Very happy with Hiver and their team!!! What do you dislike about Hiver? nothing, I really like working with Hiver What problems is Hiver solving and how is that benefiting you? The program needed to be deleted and reinstalled. The Rep logged onto my computer remotely and fixed the issue in about 10 min. Very efficient and easy to work with. Thank you Hiver!

"We couldn't do it without it!!"

What do you like best about Hiver? I think the best thing is being able to communicate with my coworkers without having to actually forward the email. Or maybe it is the fact that when someone in our group is on vacation or sick, you know the whole team can help out. But maybe it is being able to see when another team member starts replying to the email. What do you dislike about Hiver? I really don't have any complaints. When I first started using it, it was hard to understand what it was ...

"An Organization Lover's Dream!"

What do you like best about Hiver? The ability to tag team members to find an email in question quickly and efficiently saves time for everyone involved. It is truly a useful tool, that every remote business should look into. What do you dislike about Hiver? There is genuinely nothing I dislike about Hiver. There sometimes can be multiple tags that can be assigned to an email if there are too many different Hiver groups involved, but these can be deleted as needed, could be a cleaner view ...

"Great way to stay organized!"

What do you like best about Hiver? Hiver is a great tool to assign (and re-assign) tasks among colleagues, keep track of what everyone is working on, and organize the workload. I particularly love the chat feature, which helps discuss that specific email thread; personalized Tags help categorize the emails in a visible way to the entire team (and not just to yourself, like in regular Gmail). In my company, each client is handled collaboratively among colleagues, so Hiver is great is keeping ...

"email management made easier"

What do you like best about Hiver? I like how easy-to-use the UI is in handling emails from clients as well as communicating with our team members. I also love how approachable and friendly the hiver support team is when we have inquiries or concerns. We will surely recommend it to others! What do you dislike about Hiver? none so far - everything seems to be okay. Everything works smoothly. No dislikes or other concerns as of the moment. What problems is Hiver solving and how is that ...

"It made easier to track all the emails that we handle everyday."

What do you like best about Hiver? The most helpful is creating categories for the emails that we receive. It is easier for us to track the emails. What do you dislike about Hiver? The only thing I dislike is when there are times that I accidentally close some emails, and I have a hard time finding them again. Recommendations to others considering Hiver: They should use hiver. What problems is Hiver solving and how is that benefiting you? We have benefited from organized email. New emails ...

"Great email tool for small teams"

What do you like best about Hiver? Hiver brings clarity to inbox management, especially in cases where there might be many stakeholders in the same team who need to see and respond to a particular message. What do you dislike about Hiver? There is little to dislike - the system is simple and built into Gmail functionality. If I was looking for a more advanced tool, I might want a user interface that serves more unique needs, but for now, the simplicity delivers all I need. What problems is ...

"The tool I needed to become more efficient and organized in my work"

What do you like best about Hiver? My inbox is very busy and most of my team's emails filter through my inbox, Hiver has given me the tools to manage this efficiently and be able to organize my work. I love the assigning feature where our members each have their list of tasks to do from the incoming emails, the notes and labels features, the draft templates, and the shared draft feature. The support team is also very helpful and readily available any time of the day. What do you dislike ...

"Hiver is the best Help Desk tool for Gmail, period."

What do you like best about Hiver? Hiver allows us to use a Help Desk seamlessly in Gmail. Our users don't even know they are interacting with a help desk. It also is very easy to click one button and turn any email into a ticket that all agents can access. It was so much better than our old system which frequently duplicated tickets from multiple emails which never happens in Hiver. What do you dislike about Hiver? We'd love more customization around the status field to be available in the ...