Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Great site but has some things to improve"

What do you like best about Hiver? My team and I don't actually use Hiver they way they intended us to use it. We don't assign emails to any specific team member and only use the share inbox (unassigned) to respond to clients. This way all of our emails will come to and from our support email and if a client replies days later, someone will be able to take care of that email in a timely manner (even if it was not the original team member that sent the first email). After using Hiver for ...

"Great site but has some things to improve"

What do you like best about Hiver? My team and I don't actually use Hiver they way they intended us to use it. We don't assign emails to any specific team member and only use the share inbox (unassigned) to respond to clients. This way all of our emails will come to and from our support email and if a client replies days later, someone will be able to take care of that email in a timely manner (even if it was not the original team member that sent the first email). After using Hiver for ...

"VP Systems"

What do you like best about Hiver? We can send emails on behalf of email aliases. What do you dislike about Hiver? When onboarding new people I have to go to each shared inbox and add them individually. I have asked why this is - as it would be much better if I could view all inboxes at once and simply check those that I want to allow access for that person. Additionally, this would be highly useful when onboarding multiple people at the same time. This is a critical feature. Emails come in ...

"Simple setup and implementation"

What do you like best about Hiver? A really great tool. A full-on ticket system within Gmail that really makes support easy to manage. What do you dislike about Hiver? too many subtabs at times that make things tight What problems is Hiver solving and how is that benefiting you? customer support assistance, time savings and efficiency

"Great App, works great for our purposes!"

What do you like best about Hiver? I LOVE that I can handle tickets within Gmail. I switched after dealing with Freshdesk then Zendesk. Both a very clunky, the ticketing email threads they create are completely unnecessary and annoying, not to mention long and confusing to customers. Sorting tickets is super easy. I like the note system they have on each email, and they integrate with Slack. What do you dislike about Hiver? It's not really a dislike per se, but more of a wish. I wish they ...

"Simple and convenient email collaboration tool"

What do you like best about Hiver? I love the seamless integration with Gmail. We use so many other software programs at our Company that I was hesitant to introduce a new one for email collaboration. When I found Hiver, I was excited that we wouldn't have to. It's incredibly convenient to be able to continue using Gmail, but with the collaboration feature built in. Training my team to use Hiver was incredibly fast and easy. What do you dislike about Hiver? There really isn't anything I ...

"An effective way to unify workgroups, improve information flow and provide better support"

What do you like best about Hiver? Hiver has amazing qualities for all work teams and brings a lot to problem solving and communication with customers. Its use as a ticket manager is extremely good and effective, it has worked well in my organization, plus the fact that work teams can set up a shared email inbox keeps the group in better sync, much less information is overlooked and improves response times; I love that Hiver can help us with all of this. What do you dislike about ...

"Turns Chaos Into Efficient Output"

What do you like best about Hiver? The level of customization allows us to adapt quickly as our company grows. We rarely have issues with the program, but when we do their tech support team gets us back up and running quickly. What do you dislike about Hiver? I have zero complaints. Hiver does everything my department needs it to. What problems is Hiver solving and how is that benefiting you? Before Hiver we were struggling to keep up and stay organized. Invoices were getting missed and it ...

"Hiver. Don't Miss This. A Gmail Must for Teams"

What do you like best about Hiver? --The ability to add notes to an assigned email is crucial. --Ability to review Closed emails and follow the path of activity of Staff who handled that email. --Hiver Team is continuously upgrading ( Think Apple Updates ). Easiest method to activate update! --Price What do you dislike about Hiver? There is not a negative issue on our workflow Recommendations to others considering Hiver: If you need a workflow email with remote workers, this is a must. What ...

"Great email collaboration tool for our support team!"

What do you like best about Hiver? I love that Hiver is built into Gmail! I already am very familiar with Gmail, so learning Hiver was very easy! What do you dislike about Hiver? I wish running reports was possible on the Hiver plan that our team has. Guess I will just have to upgrade to get access to Hiver's analytics! What problems is Hiver solving and how is that benefiting you? Hiver makes it easy to keep the whole team in the loop on customer issues. From the CS team to the tech team, ...