Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Quite useful"

What do you like best about Hiver? the chat wall and the assigning possibilty What do you dislike about Hiver? I do not have a reason at all to dislike hiver What problems is Hiver solving and how is that benefiting you? it helps to keep in touch with colleaguses and talk about an exact email

"My gmail is much easier to manage, it's easier to see through, and communicate with my colleauges."

What do you like best about Hiver? I can chat with my colleauges, I can assign emails to others, and I can write and use email templates, which makes responfding to emails much faster and efficient. What do you dislike about Hiver? It's quite expensive, so for a small company it might not be a priority to subscribe. Also, my pending emails dissapear from "Assigned to me", it would be better if there would be a seperate tab for closed, pending and open emails. What problems is Hiver solving ...

"I don't really like these systems."

What do you like best about Hiver? Tags are useful and I like that I can colour them. What do you dislike about Hiver? Assigning mails to a colleague is quite impersonal. What problems is Hiver solving and how is that benefiting you? Sorting e-mails is easier with Hiver.

"Product ok, but be prepared for whacky price changes (last one 60%+ increase)"

What do you like best about Hiver? The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. What do you dislike about Hiver? They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver ...

"Reliable email managing tool"

What do you like best about Hiver? Easy and reliable automation, shared mailboxes and assign inside Gmail What do you dislike about Hiver? Sometimes long loading time, workload distribution not available on the front page of Gmail, only in the shared mailboxes What problems is Hiver solving and how is that benefiting you? Easier email management between team members, notes help inside communication

"Reliable email managing tool"

What do you like best about Hiver? Easy and reliable automation, shared mailboxes and assign inside Gmail What do you dislike about Hiver? Sometimes long loading time, workload distribution not available on the front page of Gmail, only in the shared mailboxes What problems is Hiver solving and how is that benefiting you? Easier email management between team members, notes help inside communication

"Easy to use and Efficient!"

What do you like best about Hiver? It is easy to use and is linked to our gmail, which makes it one less app we have to log into. What do you dislike about Hiver? I dislike that the automations part of Hiver is an upgraded subscription and doesnt come with the basic part of the plan. What problems is Hiver solving and how is that benefiting you? Managing multiple inboxes for our clients and making sure all emails are responded to timely.

"Hiver is a great tool to manage a shared inbox!"

What do you like best about Hiver? I love how easy it is to leverage Hiver to manage our shared inbox. Hiver is so easy to pick up and implement, and makes a huge difference in cutting down time managing our inbox. What do you dislike about Hiver? The only thing that I dislike about Hiver is that the automations occasionally do not work, even though we have set them up properly. While we set up automations based off of key words to be assigned to folks in our inbox, it sometimes does not ...

"Great way to organize a shared inbox!"

What do you like best about Hiver? I love the ability to organize our team's shared inbox. It has been easy to train our new team members to use and the template feature is a dream! A wonderful way to share an inbox! What do you dislike about Hiver? I would prefer that pending items were not removed from my assigned inbox. What problems is Hiver solving and how is that benefiting you? We have a shared inbox and Jira was not the right solution for us, this has been a wonderful solution as ...

"Low volume starter shared inbox"

What do you like best about Hiver? Hiver support is extremely responsive and super helpful. They are thorough and will spend the time to walk you through your problem until they are able to solve it. What do you dislike about Hiver? Reporting is not as robust as I would like it to be. It is good for lower volume and a "starter" shared inbox rather than a longer-term solution. It doesn't pair well with Outlook though and some team members insist on using it with Outlook. What problems is ...