Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Fast switch to a simple but useful ticketing tool from using just a mailbox"

What do you like best about Hiver? We used a unique mailbox to which all the technicians had access and chats. It means I couldn't have an overview of all issues and requests, usually more than one person working on the same problem, duplicated responses to the users... With a few clicks, this Google Workspace mailbox became a ticketing tool with an anti-simultaneous working people control system, assignment capabilities and categories and status tags. Easy transition for my team (IT) and ...

"Very useful tool."

What do you like best about Hiver? The tool is really helpful. serves it's purpose, easy to use. Support is also really good. What do you dislike about Hiver? Sometimes there are downtime, but are advised accordingly and resovled quickly. What problems is Hiver solving and how is that benefiting you? Mailbox management

"A good solution"

What do you like best about Hiver? Hiver is user-friendly and easy to use. The dashboard set-up is pretty self-explanatory and customer service has always been helpful and eager to solve whatever issue you may be having. What do you dislike about Hiver? Lots of bugs and little issues that can cause quite the disruption to a workday. In their defense, they are usually pretty on top of solving any issues that may arise but be prepared, it can (and will) disrupt a work day or two. What ...

"Easy to use and I've tried most of their competitors"

What do you like best about Hiver? Super easy interface and doesnt clutter up the UI and feels very natural like it belongs in gmail as well as great support. What do you dislike about Hiver? No real complaints. Everything seems to be working fine. What problems is Hiver solving and how is that benefiting you? We share multiple emails and easy to collaborate without stepping on each others toes

"Easy to use and I've tried most of their competitors"

What do you like best about Hiver? Super easy interface and doesnt clutter up the UI and feels very natural like it belongs in gmail as well as great support. What do you dislike about Hiver? No real complaints. Everything seems to be working fine. What problems is Hiver solving and how is that benefiting you? We share multiple emails and easy to collaborate without stepping on each others toes

"Excelent product for Sales"

What do you like best about Hiver? Hiver is easy to use and implement. My team easily can use the shared mailboxes to get access to all the required mails and work from there. Hiver made this easy. What do you dislike about Hiver? I would love to be able to have a certain user with a different account type, and not having to move my whole organization to a different price level to enjoy certain Pro features. What problems is Hiver solving and how is that benefiting you? Hiver is solving the ...

"Very useful tool."

What do you like best about Hiver? The tool is really helpful. serves it's purpose, easy to use. Support is also really good. What do you dislike about Hiver? Sometimes there are downtime, but are advised accordingly and resovled quickly. What problems is Hiver solving and how is that benefiting you? Mailbox management

"Excelent product for Sales"

What do you like best about Hiver? Hiver is easy to use and implement. My team easily can use the shared mailboxes to get access to all the required mails and work from there. Hiver made this easy. What do you dislike about Hiver? I would love to be able to have a certain user with a different account type, and not having to move my whole organization to a different price level to enjoy certain Pro features. What problems is Hiver solving and how is that benefiting you? Hiver is solving the ...

"Great for teams - can have consistency with room for different styles"

What do you like best about Hiver? We needed a way to talk to each other about specific email (customer requests, issues, etc) while also tracking whether a reply had been sent to the customer. What do you dislike about Hiver? There is sometimes a delay. So when going through emails, if you are not careful, you can mistag/misassign an email because of loading issues. What problems is Hiver solving and how is that benefiting you? Team collaboration, communication, tracking emails with ...

"Using Hiver in the Workplace"

What do you like best about Hiver? The workflow has become much easier when emails are assigned. You can easily see what is assigned to you and the notes section is very helpful! What do you dislike about Hiver? I have no issues using Hiver. Easy to use! What problems is Hiver solving and how is that benefiting you? When tasks are assigned with a tag of what client you need to work on, it is much easier to locate the email and solve the problem. Using Hiver is a lot easier than using ...