Hiver Reviews in May 2025: User Ratings, Pros & Cons

"its a perfect tool for managers"

What do you like best about Hiver? its an intuitive tool, its not complicated, and the reports are good What do you dislike about Hiver? Sometimes the tickets are not assigned when the agent writes an email. What problems is Hiver solving and how is that benefiting you? the view of the status of the emails that we respond

"Useful for basic support functionality"

What do you like best about Hiver? It is integrated into the Gmail web app, which is familiar. It allows me to collaborate easily with my team to respond to customer requests. Assignment and re-assignment are simple tasks. The tags feature allows me to track things based on whatever data points I want. Marking cases as closed or pending is straightforward. Email templates make everyday communications more efficient. What do you dislike about Hiver? I cannot create customer profiles. I ...

"its a perfect tool for managers"

What do you like best about Hiver? its an intuitive tool, its not complicated, and the reports are good What do you dislike about Hiver? Sometimes the tickets are not assigned when the agent writes an email. What problems is Hiver solving and how is that benefiting you? the view of the status of the emails that we respond

"Useful for basic support functionality"

What do you like best about Hiver? It is integrated into the Gmail web app, which is familiar. It allows me to collaborate easily with my team to respond to customer requests. Assignment and re-assignment are simple tasks. The tags feature allows me to track things based on whatever data points I want. Marking cases as closed or pending is straightforward. Email templates make everyday communications more efficient. What do you dislike about Hiver? I cannot create customer profiles. I ...

"Instant Usability"

What do you like best about Hiver? Integration with Gmail means I can view all messages on one platform rather than having to access a different web page or app. Hiver seems to have genuinely built the software around being a user. Training days also add great value and it's good to see Hiver highlighting how their software can be used with other applications. What do you dislike about Hiver? Nothing. The best software investment we have made. I have suggested the ability to have a live ...

"Very usefull tool"

What do you like best about Hiver? Hiver's email template tool is very useful and friendly; it saves me a lot of time when writing recurrent emails. What do you dislike about Hiver? The only thing I have noticed is that it takes a little more to upload my email inbox What problems is Hiver solving and how is that benefiting you? Hiver is helping to may team to get more organized and to remember important tasks

"Increase Teamwork and Productivity"

What do you like best about Hiver? Hiver enables us to work in shared mailboxes remotely. With the COVID-19 pandemic, our teams could immediately work remotely without missing a step. We have migrated to remote work environments across the US. We could not have done this effecitevely without Hiver. Having been a customer for over seven years, we continue to find new ways to leverage Hiver. We also enjoy all the new features and upgrades they build into the standard platform. What do you ...

"TWO THUMBS UP!"

What do you like best about Hiver? Using Hiver has changed my life. 80% of our daily tasks are received through email. Hiver allows me to very easily delegate all of those tasks. What do you dislike about Hiver? The only thing I struggle with is finding emails after their completed or old emails that don't ever get assigned. What problems is Hiver solving and how is that benefiting you? Using Hiver has completely changed the way we do business. My team is so much more efficient and we're ...

"Hive is an amazing product"

What do you like best about Hiver? Hiver fills in those gaps that Gmail Workspace suffers from. If you have tried Google Groups you know the limitations. HIver brings your groups into your Gmail, keeps them separate, and initially marks them as unassigned. Anybody on the Group team can assign them as they see fit. You can even move an email to another group. All emails assigned to you collect in an "assigned to you" summary tab. There is also a whole tagging system to add additional ...

"Hiver's support is fast and helpful"

What do you like best about Hiver? We wrote them several times for information and they always helped us. In addition, Hiver is very useful for our work and constantly provides new features. What do you dislike about Hiver? At the moment we have always got on well with Hiver and the support What problems is Hiver solving and how is that benefiting you? Hiver helped us to organise and share emails (we receive many every day)