Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Great Shared Inbox Solution for Smaller Teams"

What do you like best about Hiver? Keeping support questions in my own email, one less application to have to check daily. What do you dislike about Hiver? Sometimes there can be outages, at which point it's tough to manage who is responding to what customer and when. What problems is Hiver solving and how is that benefiting you? Our support team is not yet large enough to need a full-service ticketing tool like Zendesk or Freshdesk. Those solutions have many unique features but are too ...

"Great experience!"

What do you like best about Hiver? The usability of Hiver is unparalleled. It's easy to roll out and learn. We've been using it on our team for over a year, and it makes communicating across a very large Content team super easy. It's super cost-effective. I also really appreciate the attentive customer support. What do you dislike about Hiver? There's not much to dislike about Hiver. The inflexibility of the packages was originally a challenge, but they worked with us on a unique solution ...

"Excellent"

What do you like best about Hiver? Hiver lets us organize our shared mailboxes and distribute workload evenly. It's easy to set up and to use. It also let's us monitor our KPI and help us improve on service to our customers. It allows us to see the last conversation first on an email, which saves time when we don't have to scroll down through the entire thread. We can manage different shared folders and set up rules for each one. The tags and notes, help us also communicate with our team ...

"Hiver -"

What do you like best about Hiver? Hiver allows you to be able to manage your business in a different way. Hiver provides detailed reports and allows you to categorize emails in different formats. being able to assign and tag people is great. What do you dislike about Hiver? I dislike that every time someone replies to a close email Hiver automatically opens the case up, takes time to have to go back and review and you have to be on alert all the time to ensure you focus on this. What ...

"Great for managing CS emails"

What do you like best about Hiver? What I like best about Hiver is that we are able to assign it to any user and tag the user in the notes if we need to communicate something about the customer's email. What do you dislike about Hiver? If there's a long email thread, it's a bit difficult to follow. It's how Gmail was set up, so I guess we can do nothing. What problems is Hiver solving and how is that benefiting you? We use the shared inbox to receive emails from our customers. So we can ...

"Makes working with a team and sharing information simple and efficient"

What do you like best about Hiver? I like the ability to assign mails to team members and have the notes section attached to each mail. What do you dislike about Hiver? It would be nice to either have multiple people assigned to an email or to be able ot remove myself from notifications when I'm no longer assigned. What problems is Hiver solving and how is that benefiting you? How to share information among team members without losing track of emails.

"Great, sometimes buggy but works"

What do you like best about Hiver? Great for work use, we use it to organise and allocate emails to eachother. What do you dislike about Hiver? sometimes slow, buggy with new gmail email. What problems is Hiver solving and how is that benefiting you? None

"Great experience for utilizing the email templates"

What do you like best about Hiver? Email templates are the best thing about Hiver. I have to utilize this feature every day and makes it way easier to send emails every day for info that we are requesting. What do you dislike about Hiver? I wouldn't say I like how often I have to log into Hiver because this makes my work slow and makes the process really repetitive. What problems is Hiver solving and how is that benefiting you? Email templates is the best resource for what I do at work. ...

"Buena herramienta para usar en trabajo colaborativo"

What do you like best about Hiver? Me gusta que se pueden distribuir carpetas para trabajar de forma grupal e individual. Además si un compañero no esta, puedo ver sus mails y ayudar a responder lo que que no pueda atender. What do you dislike about Hiver? Que hay ocaciones en las cuales las carpetas se duplican y que también las carpetas de pendientes en momentos no carga por lo que tengo que cerrar y abrir nuevamente el mal para que se reestablesca. What problems is Hiver solving and how ...

"It's been a great tool for my team."

What do you like best about Hiver? I love the email assignment and labeling the best. Also tracking notes within the email is very beneficial. What do you dislike about Hiver? It does tend to crash fairly frequently which causes us to have to reinstall the plugin. What problems is Hiver solving and how is that benefiting you? Email assignments to the team and tracking response times.