Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Collaboration at its finest"

What do you like best about Hiver? The ability to collaborate in a single email box, and the ability to respond to emails agnostically. What do you dislike about Hiver? The notification feature is lacking. When you assign someone to an email it isn't very apparent to them that they have action assigned to them. What problems is Hiver solving and how is that benefiting you? Ability to respond to emails agnostically and have a shared inbox for when a team member is out of office

"Great Shared Inbox Solution for Smaller Teams"

What do you like best about Hiver? Keeping support questions in my own email, one less application to have to check daily. What do you dislike about Hiver? Sometimes there can be outages, at which point it's tough to manage who is responding to what customer and when. What problems is Hiver solving and how is that benefiting you? Our support team is not yet large enough to need a full-service ticketing tool like Zendesk or Freshdesk. Those solutions have many unique features but are too ...

"User-Friendly and gets the job done!"

What do you like best about Hiver? Hiver allows smooth communication and successful teamwork. Hiver makes problem-solving easy! What do you dislike about Hiver? I haven't experienced any downsides of using Hiver. What problems is Hiver solving and how is that benefiting you? My company uses Hiver for customer service issues and allows all involved to easily communicate and track where each issue is in the process of getting solved.

"Makes working with a team and sharing information simple and efficient"

What do you like best about Hiver? I like the ability to assign mails to team members and have the notes section attached to each mail. What do you dislike about Hiver? It would be nice to either have multiple people assigned to an email or to be able ot remove myself from notifications when I'm no longer assigned. What problems is Hiver solving and how is that benefiting you? How to share information among team members without losing track of emails.

"Exactly the product I've been searching for!"

What do you like best about Hiver? My customer success team needs to ticket, tag and assign emails all the time and no other Gmail plugin was nearly as effective in this regard as Hiver. What do you dislike about Hiver? I'd like to be able to customize a bit more, specifically for automatic responses. But nothing major. What problems is Hiver solving and how is that benefiting you? Can stay way more organized with my team and know who is dealing with what thread. As the team lead, it also ...

"Great, sometimes buggy but works"

What do you like best about Hiver? Great for work use, we use it to organise and allocate emails to eachother. What do you dislike about Hiver? sometimes slow, buggy with new gmail email. What problems is Hiver solving and how is that benefiting you? None

"Great for managing CS emails"

What do you like best about Hiver? What I like best about Hiver is that we are able to assign it to any user and tag the user in the notes if we need to communicate something about the customer's email. What do you dislike about Hiver? If there's a long email thread, it's a bit difficult to follow. It's how Gmail was set up, so I guess we can do nothing. What problems is Hiver solving and how is that benefiting you? We use the shared inbox to receive emails from our customers. So we can ...

"It's been a great tool for my team."

What do you like best about Hiver? I love the email assignment and labeling the best. Also tracking notes within the email is very beneficial. What do you dislike about Hiver? It does tend to crash fairly frequently which causes us to have to reinstall the plugin. What problems is Hiver solving and how is that benefiting you? Email assignments to the team and tracking response times.

"Great experience for utilizing the email templates"

What do you like best about Hiver? Email templates are the best thing about Hiver. I have to utilize this feature every day and makes it way easier to send emails every day for info that we are requesting. What do you dislike about Hiver? I wouldn't say I like how often I have to log into Hiver because this makes my work slow and makes the process really repetitive. What problems is Hiver solving and how is that benefiting you? Email templates is the best resource for what I do at work. ...

"Buena herramienta para usar en trabajo colaborativo"

What do you like best about Hiver? Me gusta que se pueden distribuir carpetas para trabajar de forma grupal e individual. Además si un compañero no esta, puedo ver sus mails y ayudar a responder lo que que no pueda atender. What do you dislike about Hiver? Que hay ocaciones en las cuales las carpetas se duplican y que también las carpetas de pendientes en momentos no carga por lo que tengo que cerrar y abrir nuevamente el mal para que se reestablesca. What problems is Hiver solving and how ...