Hippo Video Reviews in June 2025: User Ratings, Pros & Cons

Affordable alternative to Wisita and Vidyard

What do you like best? They're typically very fast on chat to reply to my questions and the user interface is very easy to use. What do you dislike? I feel like the load time of pages with videos on them is a bit slower than I would like. They did work to try to improve it, but it still seems to impact the load time a bit. What problems are you solving with the product? What benefits have you realized? Hosting all the videos we produce on our site and blog. We have seen the ...

Above and beyond amazing customer service

What do you like best? Hippo offers some great video management tools. We particularly liked the testimonial feature. Our favorite thing though was their amazing customer service. I don't know if they always do this, but actually needed some custom tweaks to the testimonial feature and they developed them for us at no extra cost. They're really on top of the customer service here. What do you dislike? Not much. There are a couple more features that would be nice but like I said, ...

Promising Tool with Great support

What do you like best? Support and open for suggestions. easy to use What do you dislike? some small things that are missing, but we have communicated them What problems are you solving with the product? What benefits have you realized? digital communication follow up instruction videos

They bent over backwards to help me!

What do you like best? Their customer service and tech support rival that of a Chick-Fil-A restaurant! My tech guy, Siva Shankar, spent over 90 minutes helping me to figure some things out about the platform. He also followed up with me immediately if I emailed him with further questions. He also gave me some very helpful suggestions for what I could do with the videos he helped me make. He also was instrumental in extending a few extra days to my 7- day trial period so that I ...

Training video added to ticket really helps

What do you like best? Ability to have a screen capture the steps that they did to create the situation What do you dislike? A little complicated for the customer to record Recommendations to others considering the product: Train your support team and announce to customers of the feature What problems are you solving with the product? What benefits have you realized? Issue recreation for engineering and customer training

Super support and platform

What do you like best? The customer support of Hippo is world class. I was able to get in contact easily and speak directly with engineering to get things fixed for my client and their team was there every step of the way. When features were missing we were able to get them added to the roadmap and guided through every step of the process in adding Hippo's video tool to my clients app. Really promising tool and company. What do you dislike? Nothing to dislike here - the ...

User friendly with all the features you need

What do you like best? Ease of use - I have tried others like Loom and they just don't work as well What do you dislike? Sometimes the uploads fail - I have poor internet service and I wish you could choose a lower resolution sometimes. What problems are you solving with the product? What benefits have you realized? I use to share reviews with my students about their homework and they love it.

Excellent functionality, support, and very reasonable pricing.

What do you like best? I had a great experience every time I had to deal with support. It is user friendly, and far defeats competitor pricing. What do you dislike? No complaints yet, the one hiccup in functionality was resolved quickly by support! What problems are you solving with the product? What benefits have you realized? Working virtually, especially during Covid 19 has been more important than ever. Connecting to clients in a personal way has definitely been better ...

Love the editing features, wish the chrome extension was better

What do you like best? I love the marketing tools and the ways you can dress up the recordings. I also find the click emphasis really useful for guiding viewers to specific click steps. What do you dislike? I wish I could use a headshot in place of live video, similar to Loom Video. I also don’t like that the chrome extension doesn’t seem to communicate with the browser site and I get logged out constantly, making it very inefficient. Recommendations to others considering the ...

A great tool for what I do

What do you like best? Great for creating on the fly videos and sending in a thumbnail. What do you dislike? I don't have any dislikes at this time. They have been responsive to my needs. What problems are you solving with the product? What benefits have you realized? My response rate has gone up since using it.