8.5
Spot Score
Streamline workflow and close more sales with HighLevel.
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Starts from $97/Month
The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more
Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.
24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.
Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.
Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.
Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.
Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.
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IL
Ian lemke
06/20/24
Sejuti was amazing
Sejuti was amazing! Give this lady a raise!!! I'm super grateful that we can more easily talk to humans on zoom w/o jumping through hoops!! IAN
JF
Jeff Fretz
06/20/24
Meena was awesome
Meena was awesome, helped me figure out how to fix my issue fast and easy.
PA
Philip Agrios
06/20/24
I wanted to give a huge shout out to…
I wanted to give a huge shout out to Paul E. He helped me tremendously setting up a difficult funnel with workflows. I had another challenge a week ago and I was told by one of the higher techs via email that I needed to remove all of my cookies and cache to allow something to work on Chrome. I have done that before and it is such a pain. So I decided to use Firefox. I explained it to Paul and with a few clicks, he showed me how to specifically remove them and not all of them. He was a ...
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RA
Rechelle Ann Adlawon
06/19/24
Customer support was very helpful
Customer support was very helpful. Neomi was able to answer my concerns and let me try new things. Explained very well. GHL is just having issues with Chrome but if you use other browsers, it will work fine.
LN
La Nourrice
06/19/24
High Level is a good tool, BUT...
There are major connection problems. If you want to use this tool for your customers, and give them access, you can be sure that once a week you'll get calls from your customers telling you that they can't connect to the tool. High Level does NOTHING about this problem. They keep adding new features to attract new subscribers, but they don't fix the most important problem: getting into their tool. Worse, they delete all the posts that mention this problem in their Facebook help group. I ...
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E
eva
06/18/24
Thank you
Thank you! Was the 3rd support agent I spoke to and the only one who successfully helped me.
CY
Chee Yuen Chan
06/18/24
Nilesh Bardhan
Nilesh Bardhan - is an asset to you company, definitely! he's patient and meticulous. Really appreciate his services!
HS
Hypestr systems
06/18/24
Aeraf at GHL support took the effort to…
Aeraf at GHL support took the effort to deep dive with me to fix my email issues
DF
Dylan Fernando
06/18/24
Great support from Lekha!
Great support from Lekha!
M
Mike
06/18/24
Zero Professionalism
Even if you unsubscribe they will keep mailing you and calling you. Zero professionalism
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
