8.5
Spot Score
Streamline workflow and close more sales with HighLevel.
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Starts from $97/Month
The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more
Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.
24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.
Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.
Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.
Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.
Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.
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TL
Tom L
06/23/24
Good luck canceling
We have encountered significant challenges attempting to cancel our account, despite numerous efforts over several months. Despite being charged hundreds of dollars monthly, our repeated communications with ticket support and through chat have not resulted in the cancellation of our account. It's important to note that while the service features numerous automated integrations, cancellation seemingly requires picking up the phone and calling their office—a requirement not disclosed during ...
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JC
JOHN C
06/22/24
Great support and help with my concerns from Vijayakumar S
I had a couple of questions regarding my account & Vijayakumar S was able to understand me and help me quickly resolve my concerns. While all of the Highlevel reps are great, Vijayakumar S was able to help me where other support reps were stuck or unable to understand me. His knowledge of the crm, custom fields and other areas was above many of the other reps I had spoken with in the past 3-4 tries. Where others did not understand me, Vijayakumar S was able to help me get the answer to my ...
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T
Tuski
06/21/24
They helped me
Date of experience: June 21, 2024
R
Rich
06/21/24
Fantastically patient and very polite…
Fantastically patient and very polite and understanding to my needs. Also very Professional Shrinath Bhavsar. 5 stars ⭐️⭐️⭐️⭐️⭐️
JA
Jimmy Alvarado
06/21/24
Bora is a wonderful customer service…
Bora is a wonderful customer service agent. So patient and resolve all my doubts and problems
JA
Jimmy Alvarado
06/21/24
Bora is a wonderful customer service…
Bora is a wonderful customer service agent. So patient and resolve all my doubts and problems
R
Rich
06/21/24
Fantastically patient and very polite…
Fantastically patient and very polite and understanding to my needs. Also very Professional Shrinath Bhavsar. 5 stars ⭐️⭐️⭐️⭐️⭐️
JC
John Cassidy
06/20/24
Rahul was exceptional he took his time…
Rahul was exceptional he took his time and never got frustrated with helping me navigate through setting up a form and new sub account
WM
Waleed Malik
06/20/24
Somya was really helpful and efficient…
Somya was really helpful and efficient in helping with my query
IL
Ian lemke
06/20/24
Sejuti was amazing
Sejuti was amazing! Give this lady a raise!!! I'm super grateful that we can more easily talk to humans on zoom w/o jumping through hoops!! IAN
