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8.5

Spot Score

HighLevel - CRM Software

HighLevel Reviews in May 2025: User Ratings, Pros & Cons

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HighLevel Reviews & Ratings

Rating Distribution

Excellent

(1063)

Very Good

(14)

Good

(3)

Poor

(6)

Terible

(30)

Expert's Review

The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more

HighLevel pros and cons

  • Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.

  • 24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.

  • Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.

  • Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.

  • Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.

  • Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.

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Showing 31-40 out of 1116

AC

Armando Champagne

06/25/24

5 out of 5

great support

Date of experience: June 25, 2024

JG

john gallagher

06/25/24

5 out of 5

SHIVRAJ DHANAWADE

SHIVRAJ DHANAWADE Was great and very helpful. I was pulling my hair out and Shivraj solved the problem quickly.. Thank-you so much.

SC

Stephanie Carter

06/25/24

5 out of 5

Priority support- Chat feature

I had a chat with an agent today using the priority support chat feature. It was the fastest resolution I have received from High Level since we started!

LG

Luis Gouveia

06/25/24

5 out of 5

I have been using GHL for 2 years and I…

I have been using GHL for 2 years and I couldn't be happier.

D

DBCREDIT

06/24/24

5 out of 5

Haripriya was really nice and help me…

Haripriya was really nice and help me solve my issue. I recommend her to anyone who is having issues and need the job done. Thank you for your support Haripriya!!

JC

Jay Cool

06/24/24

5 out of 5

Great help From Prachi Singh

Great help From Prachi Singh, friendly staff and well explained. Knowledgeable experts!

DB

David Boynton

06/24/24

5 out of 5

Vicky gave me excellent answers to all…

Vicky gave me excellent answers to all my questions. He was thorough and very patient. Made sure everything was done perfectly before ending the chat

GL

George Lee

06/24/24

5 out of 5

Vijayakumar S

He is a very good person, Vijayakumar S. He resolved my issue in just a few seconds. The best thing about him is his manners; he is truly very polite. Please promote him, he will be very beneficial for you all.

D

Damiano

06/24/24

5 out of 5

Thanks Owais for the amazing support service!

Thanks Owais and thanks Go High Levels!

JO

Jacky Owen

06/23/24

5 out of 5

Great help as always

Great help as always, Ratul is very responsive and be there when I needed help! thanks Ratul