8.5
Spot Score
Streamline workflow and close more sales with HighLevel.
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Starts from $97/Month
The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more
Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.
24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.
Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.
Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.
Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.
Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.
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Showing 11-20 out of 1116
LW
Lori Werner
06/29/24
Got on with Maddi Kumar for priority…
Got on with Maddi Kumar for priority support from GHL and he was able to succesfully help me troubleshoot an email "from" issue that was deep into the GHL system. Thank you so much Maddi!
SD
Scott Daniels
06/28/24
Great job Pranesh
Great job Pranesh. Very patient, polite and professional. Thank you for resolving our issue.
A
Andy
06/28/24
Another great experience with amazing…
Another great experience with amazing customer service. I thought this task was going to take a long time but my contact was patient with me and made sure I was aware of the changes we were making so I understood the path. We worked together and the task that i thought was going to take forever was completed. I'm thankful for the wonderful assistance. Thank you and have a wonderful day.
TM
Trent Murray
06/28/24
Go Cheryl
Cheryl is fun, intelligent and super helpful. Awesome support from GHL, thanks again team!
MM
Maile Maii
06/28/24
Samar with the White Label App team was…
Samar with the White Label App team was really helpful. Excellent support. Thank you!
JB
Juanita Ballah
06/28/24
I tried at least 3x to get an issue…
I tried at least 3x to get an issue resolved with my funnel. I was losing hope fast. Then the universe blessed me with Jerome (Extendly rep) who understood the issue, showed initiative and jumped in with resolutions! After realizing the issue was more complicated than he initially thought, Jerome passed the baton to "Abi". He too tried his best, offered solutions and decided to escalate to a senior tech representative. Although the issue is still not resolved, the initiative, solution- ...
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C
Cameron
06/28/24
All good until something doesn’t work !
Been using go high level for about 6 weeks, so far I think it offers a lot and overall I would say it’s good value for money however as time has gone on cracks have started to appear. Support is available 24hrs a day via zoom which was great to begin with but once you get a grasp of it you realise the majority of the support don’t really know how to use the system fully. The biggest issue came when I tried to integrate one of their advertised features integrating a phone system. Since this ...
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ND
Nicolas DESMARET
06/28/24
4th time I am asking for them to cancel…
4th time I am asking for them to cancel my subscription. I keep receiving invoice from them... And all that spam with phone calls, mails.. Ugh
WD
William Drake
06/27/24
Helped me resolve my issue quickly.
Date of experience: June 27, 2024
LM
Lynn Maree Uytenbogaardt
06/26/24
If you want a support experience that…
If you want a support experience that rocks your socks off, chat with Prashanth. I'll wait in que for this kind of support
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
