8.5
SpotScore
HighLevel Reviews in September 2026: User Ratings, Pros & Cons
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HighLevel Reviews & Ratings
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Spotsaas Editor’s POV
The product in question demonstrates an impressive commitment to user support and functionality, shining as a reliable tool for many customers over the past year. One of its standout features is its highly accessible and responsive customer support, with agents consistently praised for their professionalism, technical expertise, and problem-solving capabilities. ...Read more
HighLevel pros and cons
Customer support representatives are responsive and knowledgeable about technical issues.
Support is available 24/7 through Zoom and chat, providing multiple contact options.
Includes workflow automation and customizable integrations that cover a broad range of business needs.
Dashboard is approachable for new users during onboarding and ongoing use.
Support knowledge is inconsistent, and complex technical issues sometimes require multiple escalations to resolve.
Advanced functionality and integration issues may not be resolved at the first contact, delaying critical operations.
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Showing 11-20 out of 1116
LW
Lori Werner
06/29/24
Got on with Maddi Kumar for priority…
Got on with Maddi Kumar for priority support from GHL and he was able to succesfully help me troubleshoot an email "from" issue that was deep into the GHL system. Thank you so much Maddi!
TM
Trent Murray
06/28/24
Go Cheryl
Cheryl is fun, intelligent and super helpful. Awesome support from GHL, thanks again team!
ND
Nicolas DESMARET
06/28/24
4th time I am asking for them to cancel…
4th time I am asking for them to cancel my subscription. I keep receiving invoice from them... And all that spam with phone calls, mails.. Ugh
C
Cameron
06/28/24
All good until something doesn’t work !
Been using go high level for about 6 weeks, so far I think it offers a lot and overall I would say it’s good value for money however as time has gone on cracks have started to appear. Support is available 24hrs a day via zoom which was great to begin with but once you get a grasp of it you realise the majority of the support don’t really know how to use the system fully. The biggest issue came when I tried to integrate one of their advertised features integrating a phone system. Since this ...
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JB
Juanita Ballah
06/28/24
I tried at least 3x to get an issue…
I tried at least 3x to get an issue resolved with my funnel. I was losing hope fast. Then the universe blessed me with Jerome (Extendly rep) who understood the issue, showed initiative and jumped in with resolutions! After realizing the issue was more complicated than he initially thought, Jerome passed the baton to "Abi". He too tried his best, offered solutions and decided to escalate to a senior tech representative. Although the issue is still not resolved, the initiative, solution- ...
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MM
Maile Maii
06/28/24
Samar with the White Label App team was…
Samar with the White Label App team was really helpful. Excellent support. Thank you!
A
Andy
06/28/24
Another great experience with amazing…
Another great experience with amazing customer service. I thought this task was going to take a long time but my contact was patient with me and made sure I was aware of the changes we were making so I understood the path. We worked together and the task that i thought was going to take forever was completed. I'm thankful for the wonderful assistance. Thank you and have a wonderful day.
SD
Scott Daniels
06/28/24
Great job Pranesh
Great job Pranesh. Very patient, polite and professional. Thank you for resolving our issue.
WD
William Drake
06/27/24
Helped me resolve my issue quickly.
Date of experience: June 27, 2024
JJ
Jonathon Jones
06/26/24
Aakarsh Dixit was the absolute best!
Date of experience: June 26, 2024
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].