8.7
Spot Score
Helpwise Reviews in June 2026: User Ratings, Pros & Cons
Efficient customer support, simplified.
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Starts from $83.25 / Month when Billed Yearly, also offers free forever plan
Helpwise Reviews & Ratings
Spotsaas Editor’s POV
Helpwise is a versatile live chat software that enhances team collaboration and customer communication. Its multi-channel support and shared inbox feature make it ideal for businesses with diverse customer interaction points.Read more
Helpwise pros and cons
Shared inbox functionality
Multi-channel support
Collaboration tools
Real-time monitoring
Learning curve for new users
Limited integrations
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Showing 81-90 out of 170
AU
Anonymous User
11/11/21
"Fit our needs for SMS messaging"
What do you like best about Helpwise? We had very fast responses from customer service during setup and operation. What do you dislike about Helpwise?
VK
Vitali K
11/11/21
"Great Inbox app for business"
What do you like best about Helpwise? Evident and straightforward interface - everything is in its place. This is an all-in-one inbox - all business channels in one window -Email, SMS, WhatsApp.Plus an additional chat widget and creation of your own Help Center
CG
Christina G
11/11/21
"Super helpful in managing our team's inbox!"
What do you like best about Helpwise? the chat feature when you need help - they are very quick to respond. I love that we can tag based on the type of msg in inbox.
AU
Anonymous User
11/11/21
"It works fine for me most of the time."
What do you like best about Helpwise? The fact that I can close conversations but retrieve them later. What do you dislike about Helpwise?
AU
Anonymous User
11/11/21
"Great on Desktop, Poor on Mobile"
What do you like best about Helpwise? The saved replies, tags, and shared drafts are great. Shared drafts allow collaboration on the back end before replying. What do you dislike about Helpwise?
AU
Anonymous User
11/11/21
"Easy to use and navigate"
What do you like best about Helpwise? Helpwise helps many businesses, regardless of their size, to connect with their users/customers. What do you dislike about Helpwise?
AC
Abe C
11/11/21
"Better Than Help Scout"
What do you like best about Helpwise? Helpwise works well and has features that Help Scout doesn't have. Basically, it does what Help Scout do but this one is more superior and advanced! One I like the most is that you can schedule a message when you want to send it. This is very handy when you don't want to wake up your recipient in the middle of the night! The UI/UX is also modernized and it looks great. Onboarding is very easy. I was able to set up multiple shared inboxes in just a few ...
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AU
Anonymous User
11/11/21
"Better communications with team and clients"
What do you like best about Helpwise? One single interface to manage all communications with my team, external suppliers, and clients. Before, I had to check several different channels and inboxes to get things done, but Helpwise has genuinely saved me tonnes of valuable time. Productivity has grown significantly. And if that weren´t enough, we all get to use a mobile app that makes it possible to maximize remote work results.
CG
Christina G
11/11/21
"Super helpful in managing our team's inbox!"
What do you like best about Helpwise? the chat feature when you need help - they are very quick to respond. I love that we can tag based on the type of msg in inbox.
VK
Vitali K
11/11/21
"Great Inbox app for business"
What do you like best about Helpwise? Evident and straightforward interface - everything is in its place. This is an all-in-one inbox - all business channels in one window -Email, SMS, WhatsApp.Plus an additional chat widget and creation of your own Help Center
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].