Helpwise Reviews in May 2025: User Ratings, Pros & Cons

"Great experience using the software"

What do you like best about Helpwise? The interface is very easy to use for me. I get to have flawless communication with my teammates and improve customer service thanks to Helpwise and their easy to use software.

"Great replacement for HelpScout"

What do you like best about Helpwise? I love the unified inbox approach that Helpwise takes. Having mutliple email inboxes is great, but combining all of our customer service including Messanger is great.

"Very user friendly"

What do you like best about Helpwise? The organization and being able to add tags to your tickets, as well as the ease of creating saved responses for issues we see often.

"Great team inbox solution"

What do you like best about Helpwise? It's made it really easy to keep organized with customer communication. We can manage all our customer communication in one place, along with hosting our external and internal knowledge base.

"Helpwise helped our team organize our inbox and get back in touch with our customers!"

What do you like best about Helpwise? The tagging system is super helpful! We can see what our customers consistently have issues with, so we can fix them in a meaningful way.

"Excellent Helpdesk app at an affordable price!"

What do you like best about Helpwise? I've tried several helpdesk apps and landed with this one due to the simplicity and features match exactly what I am looking for. Helpwise runs smoothly without any issues. I like that it shows when emails have been read and also works from within Gmail or withing Helpwise. All in all great app!

"Easy to Use"

What do you like best about Helpwise? Ease of use. User friendly, quick notifications and I am much more organized when using helpwise. I like that I can access multiple platforms all by using helpwise.

"Makes it a breeze for my team to service members."

What do you like best about Helpwise? It's so easy to share insights on customer service needs, to bring in another team member, and to see what is and is not being handled in a timely manner.

"Fit our needs for SMS messaging"

What do you like best about Helpwise? We had very fast responses from customer service during setup and operation. What do you dislike about Helpwise?

"Great on Desktop, Poor on Mobile"

What do you like best about Helpwise? The saved replies, tags, and shared drafts are great. Shared drafts allow collaboration on the back end before replying. What do you dislike about Helpwise?