8.7
Spot Score
Helpwise Reviews in June 2026: User Ratings, Pros & Cons
Efficient customer support, simplified.
Add to compare
Starts from $83.25 / Month when Billed Yearly, also offers free forever plan
Helpwise Reviews & Ratings
Spotsaas Editor’s POV
Helpwise is a versatile live chat software that enhances team collaboration and customer communication. Its multi-channel support and shared inbox feature make it ideal for businesses with diverse customer interaction points.Read more
Helpwise pros and cons
Shared inbox functionality
Multi-channel support
Collaboration tools
Real-time monitoring
Learning curve for new users
Limited integrations
Filter results
Sort by :
Showing 71-80 out of 170
TS
Timothy S
11/11/21
"Great replacement for HelpScout"
What do you like best about Helpwise? I love the unified inbox approach that Helpwise takes. Having mutliple email inboxes is great, but combining all of our customer service including Messanger is great.
GG
Gina G
11/11/21
"Helpwise has made my job so much easier, efficient and organized!"
What do you like best about Helpwise? The shared inbox, automation, help center What do you dislike about Helpwise?
AU
Anonymous User
11/11/21
"Great experience using the software"
What do you like best about Helpwise? The interface is very easy to use for me. I get to have flawless communication with my teammates and improve customer service thanks to Helpwise and their easy to use software.
NA
Nate A
11/11/21
"Excellent Helpdesk app at an affordable price!"
What do you like best about Helpwise? I've tried several helpdesk apps and landed with this one due to the simplicity and features match exactly what I am looking for. Helpwise runs smoothly without any issues. I like that it shows when emails have been read and also works from within Gmail or withing Helpwise. All in all great app!
JC
Jude C
11/11/21
"Great team inbox solution"
What do you like best about Helpwise? It's made it really easy to keep organized with customer communication. We can manage all our customer communication in one place, along with hosting our external and internal knowledge base.
AU
Anonymous User
11/11/21
"Great experience using the software"
What do you like best about Helpwise? The interface is very easy to use for me. I get to have flawless communication with my teammates and improve customer service thanks to Helpwise and their easy to use software.
AU
Anonymous User
11/11/21
"Very user friendly"
What do you like best about Helpwise? The organization and being able to add tags to your tickets, as well as the ease of creating saved responses for issues we see often.
JK
Josie K
11/11/21
"Helpwise helped our team organize our inbox and get back in touch with our customers!"
What do you like best about Helpwise? The tagging system is super helpful! We can see what our customers consistently have issues with, so we can fix them in a meaningful way.
AU
Anonymous User
11/11/21
"Easy to Use"
What do you like best about Helpwise? Ease of use. User friendly, quick notifications and I am much more organized when using helpwise. I like that I can access multiple platforms all by using helpwise.
AU
Anonymous User
11/11/21
"Easy to use and navigate"
What do you like best about Helpwise? Helpwise helps many businesses, regardless of their size, to connect with their users/customers. What do you dislike about Helpwise?
Free vendor scorecard
Evaluate Helpwise objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Helpwise against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].