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8.7

Spot Score

Helpwise - Live Chat Software

Helpwise Reviews in May 2025: User Ratings, Pros & Cons

Efficient customer support, simplified.

4.8

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Starts from $83.25/Month when Billed Yearly, also offers free forever plan

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Helpwise Reviews & Ratings

4.8

Excellent

Based on 145 ratings & 170 reviews

Rating Distribution

Excellent

(128)

Very Good

(34)

Good

(8)

Poor

(0)

Terible

(0)

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Showing 61-70 out of 170

AU

Anonymous User

11/12/21

4 out of 5

"Useful to allocate incoming emails to members across a team & to use the notes to chat"

What do you like best about Helpwise? Tagging team members in emails. Setting reminders. What do you dislike about Helpwise?

AU

Anonymous User

11/12/21

3.5 out of 5

"Positive experience in customer support"

What do you like best about Helpwise? I like the structure that is easy to navigate, as well as saved replies for frequent and repetitive cases. What do you dislike about Helpwise?

AU

Anonymous User

11/12/21

3.5 out of 5

"Very good and getting better all the time"

What do you like best about Helpwise? It makes team collaboration seemless. It also helps someone take over for a sick or vacation team member. It is a huge relie for my team.

AU

Anonymous User

11/12/21

3.5 out of 5

"Almost there!"

What do you like best about Helpwise? Our company came over from Outpost, which was a similar shared inbox solution platform. We like that they have a lot of useful features, especially noting emails to communicate offline subject matter with other users in the organization about the email. I like the platform's design as it mimics the layout of a personal email inbox, making it easy and pretty intuitive to use. Virtually no training is required!

AU

Anonymous User

11/12/21

3.5 out of 5

"Very good and getting better all the time"

What do you like best about Helpwise? It makes team collaboration seemless. It also helps someone take over for a sick or vacation team member. It is a huge relie for my team.

AU

Anonymous User

11/12/21

3.5 out of 5

"Almost there!"

What do you like best about Helpwise? Our company came over from Outpost, which was a similar shared inbox solution platform. We like that they have a lot of useful features, especially noting emails to communicate offline subject matter with other users in the organization about the email. I like the platform's design as it mimics the layout of a personal email inbox, making it easy and pretty intuitive to use. Virtually no training is required!

AU

Anonymous User

11/12/21

3.5 out of 5

"Positive experience in customer support"

What do you like best about Helpwise? I like the structure that is easy to navigate, as well as saved replies for frequent and repetitive cases. What do you dislike about Helpwise?

CG

Christina G

11/11/21

5 out of 5

"Super helpful in managing our team's inbox!"

What do you like best about Helpwise? the chat feature when you need help - they are very quick to respond. I love that we can tag based on the type of msg in inbox.

VK

Vitali K

11/11/21

5 out of 5

"Great Inbox app for business"

What do you like best about Helpwise? Evident and straightforward interface - everything is in its place. This is an all-in-one inbox - all business channels in one window -Email, SMS, WhatsApp.Plus an additional chat widget and creation of your own Help Center

GG

Gina G

11/11/21

5 out of 5

"Helpwise has made my job so much easier, efficient and organized!"

What do you like best about Helpwise? The shared inbox, automation, help center What do you dislike about Helpwise?