Helpwise Reviews in May 2025: User Ratings, Pros & Cons

"Font issues on saved replies vs new message"

What do you like best about Helpwise? The response of Vibhor and the way he kept me updated was very helpful. What do you dislike about Helpwise?

"Happy with Helpwise, Helpful team!"

What do you like best about Helpwise? I like how responsive the team is. Even if things arent all perfect, the capacity of the team to be both attentive and responsive make a huge difference.

"Supercharged productivity"

What do you like best about Helpwise? Has helped myself and team collaborate on customer communication. The Help Center sites have become indispensable for team and client training.

"Really good and efficient solution for shared and private mailboxes!"

What do you like best about Helpwise? - Ease of use - Great Support (chat) which is able to give answers to all questions or solve (whenever possible) problems within very short time.

"Excellent Intercom alternative at a fraction of the price"

What do you like best about Helpwise? Comprehensive support solution that includes shared inboxes for email, SMS, website chat, WhatsApp and many other channels, along with a help desk and knowledge base. I also greatly appreciate the responsiveness and professionalism of the HelpWise staff. Since becoming a customer, I've submitted lots of feature requests and many of them have already been implemented. They usually respond to my inquiries within minutes, and they're always very helpful ...

"Incredible Team with an Impressive Product"

What do you like best about Helpwise? Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more cost-effective solution for our current provider (Zendesk), we were happy to find Helpwise. Even more of a surprise was the team heading Helpwise. Always ready to help and listen to suggestions, which sealed the deal after my first interaction. Not to mention, integrations, chat, personal boxes, and so much more. ...

"Great software and even better team behind it"

What do you like best about Helpwise? The software is a great Helpdesk solution. We tried several and this was the most intuitive option with features we needed, like Slack integration. The team behind it is nothing short of amazing. The response time on anything I ask is crazy fast. They've implemented several features I recommended (really fast).

"Good Helpdesk Solution"

What do you like best about Helpwise? Ability to have multiple Support sites and inboxes - easy to manage. Ability to manage Facebook / Twitter and Whatsapp as well as email support all in one place

"Great product with amazing support"

What do you like best about Helpwise? As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day.

"Great product with amazing support"

What do you like best? As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day.