8.7
Spot Score
Helpwise Reviews in June 2026: User Ratings, Pros & Cons
Efficient customer support, simplified.
Add to compare
Starts from $83.25 / Month when Billed Yearly, also offers free forever plan
Helpwise Reviews & Ratings
Spotsaas Editor’s POV
Helpwise is a versatile live chat software that enhances team collaboration and customer communication. Its multi-channel support and shared inbox feature make it ideal for businesses with diverse customer interaction points.Read more
Helpwise pros and cons
Shared inbox functionality
Multi-channel support
Collaboration tools
Real-time monitoring
Learning curve for new users
Limited integrations
Filter results
Sort by :
Showing 161-170 out of 170
AU
Anonymous User
11/05/20
"Font issues on saved replies vs new message"
What do you like best about Helpwise? The response of Vibhor and the way he kept me updated was very helpful. What do you dislike about Helpwise?
CS
Chloe S
10/22/20
"Happy with Helpwise, Helpful team!"
What do you like best about Helpwise? I like how responsive the team is. Even if things arent all perfect, the capacity of the team to be both attentive and responsive make a huge difference.
AU
Anonymous User
10/08/20
"Supercharged productivity"
What do you like best about Helpwise? Has helped myself and team collaborate on customer communication. The Help Center sites have become indispensable for team and client training.
TS
Torsten S
09/29/20
"Really good and efficient solution for shared and private mailboxes!"
What do you like best about Helpwise? - Ease of use - Great Support (chat) which is able to give answers to all questions or solve (whenever possible) problems within very short time.
BK
Brad K
09/18/20
"Excellent Intercom alternative at a fraction of the price"
What do you like best about Helpwise? Comprehensive support solution that includes shared inboxes for email, SMS, website chat, WhatsApp and many other channels, along with a help desk and knowledge base. I also greatly appreciate the responsiveness and professionalism of the HelpWise staff. Since becoming a customer, I've submitted lots of feature requests and many of them have already been implemented. They usually respond to my inquiries within minutes, and they're always very helpful ...
Read more
SB
Steven B
09/16/20
"Incredible Team with an Impressive Product"
What do you like best about Helpwise? Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more cost-effective solution for our current provider (Zendesk), we were happy to find Helpwise. Even more of a surprise was the team heading Helpwise. Always ready to help and listen to suggestions, which sealed the deal after my first interaction. Not to mention, integrations, chat, personal boxes, and so much more. ...
Read more
LP
Legacy P
08/21/20
"Great software and even better team behind it"
What do you like best about Helpwise? The software is a great Helpdesk solution. We tried several and this was the most intuitive option with features we needed, like Slack integration. The team behind it is nothing short of amazing. The response time on anything I ask is crazy fast. They've implemented several features I recommended (really fast).
SR
Steve R
07/10/20
"Good Helpdesk Solution"
What do you like best about Helpwise? Ability to have multiple Support sites and inboxes - easy to manage. Ability to manage Facebook / Twitter and Whatsapp as well as email support all in one place
UI
User in Computer Software
05/07/20
"Great product with amazing support"
What do you like best? As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day.
AU
Anonymous User
05/07/20
"Great product with amazing support"
What do you like best about Helpwise? As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day.
Free vendor scorecard
Evaluate Helpwise objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Helpwise against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].