Helpwise Reviews in May 2025: User Ratings, Pros & Cons

"Absolutely great for teams!"

What do you like best about Helpwise? No more internal emails with loosing overview about open responses because you can delegate every email and chat internal.

"Best shared inbox"

What do you like best about Helpwise? Social networks integrations. Analitycs and KB What do you dislike about Helpwise?

"Helpwise has changed the way we support our customers."

What do you like best about Helpwise? Our support workflow between team members is dead easy. Our customers get help straight away and Helpwise is also very responsive to feedback.

"Muy buen programa para gestionar el email"

What do you like best? El soporte técnico, cada vez que he tenido un problema siempre me ha ayudado rápidamente.

"A great customer support app, with even greater customer support!"

What do you like best about Helpwise? The Helpwise system is easy and intuitive to setup and use, and we have already created an SOP around its usage. Its integration with Jira is really important for us to minimize the steps needed to go from support questions to solutions.

"One stop solution for all brand communication"

What do you like best about Helpwise? The group inbox and the fact that multiple platforms can be handled by using only helpwise instead of using different login for each of them.

"Nice full-featured inbox management tool - loaded with features!"

What do you like best about Helpwise? I like that Helpwise really combines the most important customer communication tools into one package. It has: - Shared inbox for email and social media

"Amazing platform for teams and share inboxes"

What do you like best about Helpwise? The product works amazingly well for team roles and shared inboxes. The ability to see all inboxes as from an overview as well as share drafts and help guide team members with difficult scenarios is a huge benefit.

"Excellent Product & Customer Service"

What do you like best about Helpwise? I've used many ticket systems with the shared inbox concept, including FreshDesk and Help Scout. Helpwise is definitely the winner. What I love the best is their customer service. They genuinely care about user input. We report glitches or send feature enhancement requests, and suddenly to our surprise, they are implementing our ideas! It is an amazing experience. Customer Service far exceeds Help Scout in my humble opinion, even though Help Scout blogs ...

"Very accommodating support"

What do you like best about Helpwise? Support is always ready to help, accommodating to what our business requires, listens and get it right the first time! What do you dislike about Helpwise?