Helpspot Reviews in May 2025: User Ratings, Pros & Cons

"Helpspot review"

What do you like best about Helpspot? It is simple and convenient to use. I like the analysis feature. What do you dislike about Helpspot? The merging ticket function is kind of tricky to use. What problems is Helpspot solving and how is that benefiting you? We use Helpspot to provide technical support to students on campus.

"Helpspot review"

What do you like best about Helpspot? It is simple and convenient to use. I like the analysis feature. What do you dislike about Helpspot? The merging ticket function is kind of tricky to use. What problems is Helpspot solving and how is that benefiting you? We use Helpspot to provide technical support to students on campus.

"Helpspot is a quick and easy way for keep track of user problems and requests."

What do you like best about Helpspot? Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate. What do you dislike about Helpspot? I don't like that sometimes when we send email through helpspot the system wont send them. What problems is Helpspot solving and how is that benefiting you? Users contact us with all sorts of issues such ass account services and devise inquires.

"Helpspot is a quick and easy way for keep track of user problems and requests."

What do you like best about Helpspot? Helpspot is very user friendly. It is a quick and efficient way to maintain a successful help desk service. It is full of neat features that are easy to navigate. What do you dislike about Helpspot? I don't like that sometimes when we send email through helpspot the system wont send them. What problems is Helpspot solving and how is that benefiting you? Users contact us with all sorts of issues such ass account services and devise inquires.

"Amazing Organizational Ticketing System"

What do you like best about Helpspot? I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies What do you dislike about Helpspot? One thing I wish was better is the reports. It can be hard to navigate and difficult to show others. It would be better if we could pick and choose what teams tickets and responses we can ...

"Amazing Organizational Ticketing System"

What do you like best about Helpspot? I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies What do you dislike about Helpspot? One thing I wish was better is the reports. It can be hard to navigate and difficult to show others. It would be better if we could pick and choose what teams tickets and responses we can ...

"Great product for the cost"

What do you like best about Helpspot? The ease of use. Also, the cost of the software is very good. What do you dislike about Helpspot? Reporting features could use quite an improvement. I actually made my own. What problems is Helpspot solving and how is that benefiting you? Accountability. Easier tracking of tickets

"Great product for the cost"

What do you like best about Helpspot? The ease of use. Also, the cost of the software is very good. What do you dislike about Helpspot? Reporting features could use quite an improvement. I actually made my own. What problems is Helpspot solving and how is that benefiting you? Accountability. Easier tracking of tickets

"Excellent support ticketing platform"

What do you like best about Helpspot? There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned What do you dislike about Helpspot? Would like it if there was an apple watch application that would make it easier to review and update tickets on the go Recommendations to others considering Helpspot: This is a great tool if you want to control the flow of inbound help desk requests What ...

"Excellent support ticketing platform"

What do you like best about Helpspot? There are a lot of automated responses that can be custom created to help ensure our IT department knows where any open issues stand and to whom they've been assigned What do you dislike about Helpspot? Would like it if there was an apple watch application that would make it easier to review and update tickets on the go Recommendations to others considering Helpspot: This is a great tool if you want to control the flow of inbound help desk requests What ...