Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Helpshift is overall pretty helpful, but still lacks some features that I would like."

What do you like best about Helpshift? It's pretty straightfoward to learn and use, and the bots are helpful for managing tickets. I also like the tagging and smart view options. What do you dislike about Helpshift? I wish it was easier to sort tickets in different ways, like 'date created' so that it's easier to organize in ways that help me. It would also be helpful to know how much time an agent is spending on each issue. For the FAQ/knowledge base, it would be really nice to be able to ...

"Helpshif for customer experience in a fintech company."

What do you like best about Helpshift? Visual simplicity when defining a customer journey, from the moment a ticket is opened: management of automations, views, bots. As a platform administrator within pag !, I really like the convenience of switching group agents and the ease of changing targeting flows in automations, for example. In case I need to modify the structure of a bot, it is practical to change the 'THEN' step for the new built bot. What do you dislike about ...

"Helpshift works!"

What do you like best about Helpshift? I like that you can segment your users, provide precreated response and being able to link to your FAQs What do you dislike about Helpshift? I have no complaints, the program does everything we need it to do. What problems is Helpshift solving and how is that benefiting you? purchase issues, connection issues and general customer questions

"Industry standard in customer support"

What do you like best about Helpshift? Clarity of the interface is my favorite part What do you dislike about Helpshift? Focus is shifting away from customer support Recommendations to others considering Helpshift: Consider if the analytics and BI are what you want, since that seems to be the focus of future developments What problems is Helpshift solving and how is that benefiting you? Single point of contact for customer inquiries

"Good helpdesk for mobile apps"

What do you like best about Helpshift? 1. Good SDK integration with mobile apps. 2. Smart Queues 3. Very useful User ID Link feature 4. Ability to attach game logs to every issue. What do you dislike about Helpshift? 1. Complex price model 2. Status system. I cannot change the status unless a user updates a ticket. 3. Quick replies feature. I need possibility to create a different workspace for each agent. Recommendations to others considering Helpshift: Helpshift is good if you have a ...

"I love how user friendly it is."

What do you like best about Helpshift? I like that it was be used internally and with clients. What do you dislike about Helpshift? I can't think f anything at the moment. Recommendations to others considering Helpshift: Make the best use of it. It is a great tool for any company. What problems is Helpshift solving and how is that benefiting you? We are able to help our clients with questions they may have in a quick and easy manner.

"Good SDK for mobile app/games to connect with your users"

What do you like best about Helpshift? Helpshift offers good two-way communication between the user and support people. Helpshift regularly updates its SDK to improve the user experience. What do you dislike about Helpshift? Nothing much I can say that I dislike about Helpshift. But there is the scope of improvement in terms of push notification that Helpshift sends. Recommendations to others considering Helpshift: It's a good software to connect and listen to your customer's queries. I ...

"Great CS platform"

What do you like best about Helpshift? Helpshift is a very good tool for customer service requests for mobile apps. It is very easy to offer a fast customer support. Automations, FAQs and templates help you to deal with a lot of requests in your day-to-day business. Data and analytics in PowerBI are great too. What do you dislike about Helpshift? The handling of requests that come directly via web form or e-mail could be a bit better, mobile is clearly the focus here, but in general they ...

"Adequate support portal for mobile gaming"

What do you like best about Helpshift? The organizational process is relatively easy once you learn the work flow. Shortcuts like Quick Replies and accessing FAQ entries (both published and unpublished) expedite time spent on support. The Analytics section covers all the baseline info I like to see and more. What do you dislike about Helpshift? Too many SDK updates. I dislike having to beg engineering for devoted time to updating SDKs. FAQ is limited in depth. I would like to see more than ...

"Ease of use"

What do you like best about Helpshift? Easy to use and navigate through, user friendly What do you dislike about Helpshift? No spellchecker or grammar help, can't undo What problems is Helpshift solving and how is that benefiting you? Replying to customer feedback