Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Helpshift makes the work easier"

What do you like best about Helpshift? The thing I like the most is the clear interface - compared to the other tools, it's easy to get accustomed to, even for the ones who just started working on Helpshift. I haven't had a feeling of "getting lost" since features were easy to find :) Moreover, the tag and queue system helps a lot, now I wouldn't even imagine working without it. What do you dislike about Helpshift? Sometimes I feel that the bot needs to be more precise, as it often sends ...

"Helpshift Recommendation"

What do you like best about Helpshift? the multi functionality of it and it's customizability What do you dislike about Helpshift? The queueing can be a bit flimsy and counterintuitive. Notification sounds are incredibly crude and annoying. What problems is Helpshift solving and how is that benefiting you? Customer concerns and issues. It's quick to toggle between views making it a fairly user friendly experience.

"Helpshift allows you to improve support activity."

What do you like best about Helpshift? The system for us can be somewhat complicated to understand the operation of artificial intelligence and although it is very advanced we can intuit that it lacks much more, however Helpshift showed me that this system is incredible to serve as technical support providing solutions to both our clients for sale, creates follow-up with each sale allowing you to offer support and provide solutions to customers, it is beautiful. What do you dislike about ...

"A great platform for managing digital customer service experience"

What do you like best about Helpshift? 1. Ease of integration and Knowledge Base 2. Multiple Digital Support Channels integrated into one console 3. Powerful platform for Analytic 4. Bots and AI integration are very easy What do you dislike about Helpshift? 1. Not having a dedicated technical support team that speaks spanish 2. There should be more courses or education materil on certain topics such as how to get more of the platform. Bots Creation Workshops, etc. 3. Not having integration ...

"helpshift Optimal tools."

What do you like best about Helpshift? This software provides easy-to-use tools that allow you to establish a personalized service with clients through functions such as automation, artificial intelligence and messaging. It is easy to execute, it helps to reduce costs using mobile channels, social networks, telephone and the web, this also provides a greater reach of potential customers. It has a great interface, fully organized. The team performs tasks such as interaction monitoring, ...

"Helpshift Optimal assistance."

What do you like best about Helpshift? This is a platform that provides customer support in an instant, personalized in the application and proactive way. In addition, this allows to solve the problem in an effective way and thus increase the satisfaction and experience of the client in process. It has tools that provide work flow and save valuable time for the company, as well as that allows you to provide assistance to priority customers by courier. It has a good user-friendly interface ...

"The best support tool for mobile games"

What do you like best about Helpshift? Conversations, bots, faq and campaigns in one dashboard. Everything in one place without the need for additional integration between these systems. What do you dislike about Helpshift? Different criteria and filters in campaigns, automations etc. Limitations in API. What problems is Helpshift solving and how is that benefiting you? We are using HelpShift to support our players on mobile games.

"All your support cases in one place"

What do you like best about Helpshift? It is easy to manage a multitude of cases using templates from your company's FAQ page. You can also assign cases to your colleagues depending on who's best trained to solve the issue. What do you dislike about Helpshift? Transparency of who is working on what case is lacking, resulting in two CS agents answering the same inquiry at once What problems is Helpshift solving and how is that benefiting you? We are helping customers find solutions to their ...

"The best tool"

What do you like best about Helpshift? I really like the tool, I use it since I joined the company where I work. It has been two years using this tool and I feel totally safe in saying that it has benefited the entire operation of my work. When you really learn to use all the resources, there are no limits to how far the tool will take you. What do you dislike about Helpshift? Many times the tool had errors and it made me a little nervous. But the support of my company soon got in touch ...

"Very good customer service, unimpressive composition interface for creating FAQs"

What do you like best about Helpshift? These folks are very responsive, patient and friendly when it comes to customer service (both tech support and our account executives). They clearly aim to please and try hard. What do you dislike about Helpshift? First, my company does NOT use Helpshift's analytic or campaign tools. My experience is only with the FAQ composition tools (the "Edit UI"). The Edit UI is feature-poor. Graphics are not scalable and there is no control over their placement ...