9.3
Spot Score
Revolutionizing in-app customer support.
Add to compare
Helpshift offers custom pricing plan
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
Log in Required to View Reviews
Filter results
Sort by :
Showing 61-70 out of 402
M
Malika
03/26/21
I'm a big fan of the interface!
PROS & CONS What are the best aspects of this product? Not only is the interface beautifully designed, but all the information that we need is within arms reach too. I also like how it informs me whether a customer I'm chatting with has gone idle or is still formulating his/her reply. This is a convenient way of letting us know whether we can move on to other customers or not. What aspects are problematic or could work better? The filing of resolved tickets can be quite messy. It would be ...
Read more
M
Malika
03/26/21
I’m a big fan of the interface!
PROS: Not only is the interface beautifully designed, but all the information that we need is within arms reach too. I also like how it informs me whether a customer I'm chatting with has gone idle or is still formulating his/her reply. This is a convenient way of letting us know whether we can move on to other customers or not.
A
Abe
03/11/21
A user-friendly platform.
PROS: So far, we haven't had any problem onboarding agents into this platform. We've all been able to learn this tool quite quickly. I love the creation and resolution of issues here, in particular. Everything is organized, and thus easy to retrieve data when we need them. Eventually, all these attributes trickle down to increased productivity and accountability for each of the tickets filed.
L
Leonard
02/09/21
Very utilized tool for business
PROS: Helpshift is so convenient and helpful when it comes to concise notifications and tracking previous concerns
CM
Crystal M
01/26/21
"Helpshift an incredible support system."
What do you like best about Helpshift? Helpshfit has provided us with complete information about the interactions our customers make and details the best way to solve a problem effectively and optimizes the management of daily requests made by our customers. What do you dislike about Helpshift? Since this platform is highly valued and used by large corporations, its packages and plans are expensive, especially if a plan is required where technical service is required, which is necessary ...
Read more
B
Blake
01/02/21
Useful mobile-based support
PROS: Being able to automate several support functions including notifications, metadata delivery and in-app chats.
DK
Dominika K
12/14/20
"Top service tool"
What do you like best about Helpshift? - Queues - Views - Easy settings - Contact with Nikola - Bots What do you dislike about Helpshift? It is difficult to answer this question. Maybe choose other options for customer satisfaction survey? What problems is Helpshift solving and how is that benefiting you? - Game player tickets. The benefit is the tool itself. Definitely better than Zendesk.
AH
Aby H
11/02/20
"Powerful automation system and different from many systems (experience)."
What do you like best about Helpshift? Very powerful software, with frustration-free and optimal automation and messaging features. We provide effective results from the first response to the resolution of a problem, this process is carried out in its entirety from one channel to another so that your customers never have to repeat themselves or start over, using tools such as digital channels, telephone support, self-service and bots, which we integrate into our messaging conduit. The ...
Read more
SF
Serghej F
10/30/20
"Well organised smart working"
What do you like best about Helpshift? About Helpshift I like the fact that I can add as many tags as I want to the tickets I work with. This is a feature that I could not use in the previous tool, where I could assign only one tag per ticket. I also like that tickets can be divided in categories according to the importance of the customers I am dealing with, underling which needs to be prioritized. I also like the fact that I can see which device customers are using and the details about ...
Read more
AU
Anonymous User
10/28/20
"Helpshift for improved KPIs"
What do you like best about Helpshift? Easy access for customer Improved communication KPI Tracking Stats What do you dislike about Helpshift? Tickets from the App and Web should be possible to merge under one account. What problems is Helpshift solving and how is that benefiting you? Customer queries , quick answers , better ticket management
