9.3
Spot Score
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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J
Jonathon
06/16/21
I'm a lot more productive with Helpshift!
PROS & CONS What are the best aspects of this product? The world of customer support is fast-paced. You would think that a 5-second break is pretty harmless, but it can actually snowball to a bigger deal. So as an agent whose performance depends on the efficiency and prompt communication with customers, Helpshift pushes me to be more productive than ever. It ushers me in from one ticket to the next and helps me be at the top of my game. What aspects are problematic or could work ...
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J
Jonathon
06/16/21
I’m a lot more productive with Helpshift!
PROS: The world of customer support is fast-paced. You would think that a 5-second break is pretty harmless, but it can actually snowball to a bigger deal. So as an agent whose performance depends on the efficiency and prompt communication with customers, Helpshift pushes me to be more productive than ever. It ushers me in from one ticket to the next and helps me be at the top of my game.
C
Cathrine
06/05/21
Useful tool to resolve player data and concerns
PROS: Helpshift is a very useful tool our agents use to respond to concerns and questions from our client players. It also has a great tagging system that allows us to track what the common concerns are, as well as a survey system that allows us to track our players' satisfaction ratings for our support services. The basic Q&A section is also handy -- when there are game outages, our players turn to the FAQ section, instead of clogging our customer support.
AU
Anonymous User
05/14/21
"We are using HS for our all customer support processes."
What do you like best about Helpshift? I can find everything pretty easily from the menus etc, CustomBost, etc developing is "easy". Auto answers are easy to set and manage. AI development is a great plus, though we don't at the moment have enough resources to utilize it properly, it's on the to-do list. Co-operation with success manager works swiftly and easily, Nicola always is available to answer tricky questions and gets back to us quickly! What do you dislike about Helpshift? Sometimes ...
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MA
Madison A
05/13/21
"Great product and helpful support"
What do you like best about Helpshift? The interface is easy to use, there's a ton of features and the Helpshift team are more than happy to help out when any problems arise. It's constantly being improved and evolving, which is very much needed in the tech industry. What do you dislike about Helpshift? Some of the features could include samples on how they work. Not being able to block users who message outside of email. When using the search function, a lot of irrelevant matches can ...
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RJ
Raúl Javier M
05/11/21
"Great Self Service Tool for Mobile Apps and Web"
What do you like best about Helpshift? Simplicity and portability of the platform and continuous innovation. What do you dislike about Helpshift? Not able to support multiple languages as part of the backoffice What problems is Helpshift solving and how is that benefiting you? Customer Self Service and FAQs
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Tanner
05/01/21
Navigation and case management made easy
PROS: It's very useful for smart views that enable the customer's concern to be addressed by the same agent, to save time on recalling what the issue is about.
AU
Anonymous User
04/07/21
"Help shift is okay"
What do you like best about Helpshift? Their customer service is the best and the easy use of application. I have used it only as an user mostly. The pricing is also good as I have heard it from my colleagues though I'm not very sure how much is it. Overall the chatbot is great What do you dislike about Helpshift? The app needs more updates and the ui also. thing. Because sometimes the app crashes down in the middle of some important conversation What problems is Helpshift solving and how ...
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K
Kaela
03/30/21
Easy to customize and align with my's needs
PROS & CONS What are the best aspects of this product? Helpshift is intuitive to what I need and it's very user-friendly. Being able to customize features, bulk actions and search shortcuts allowed me to be more efficient. What aspects are problematic or could work better? I sometimes wish the platform can be more mobile-friendly, but maybe that's still a good thing: we can't have too much work taken from us! What specific problems in your company were solved by this product? Work is more ...
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K
Kaela
03/30/21
Easy to customize and align with my’s needs
PROS: Helpshift is intuitive to what I need and it's very user-friendly. Being able to customize features, bulk actions and search shortcuts allowed me to be more efficient.
