Helpshift Reviews in June 2025: User Ratings, Pros & Cons

Using Helpshift is so easy

PROS: Training our newbie agents on the use of Helpshift takes very little time because of its user-friendliness. Reporting, tagging and resolving user concerns are made easy. Ticketing filters and tracking features also help us prioritize concerns.

"The best text message software for Customer Experience."

What do you like best about Helpshift? Organization within sections, speed and agility, productivity. What do you dislike about Helpshift? Some bugs: customers don't see the message sent, auto-assigning don't work sometimes. What problems is Helpshift solving and how is that benefiting you? Most of the interactions are about financial issues from the bank I work. It's a good platform that grants me anonymity.

"Incredible and smart chatting platform!"

What do you like best about Helpshift? What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well. What do you dislike about Helpshift? What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of ...

"Usabilidade do Helpshift"

What do you like best about Helpshift? O Helpshift é uma plataforma muito útil e é uma das mais importante pra desempenhar meu trabalho. What do you dislike about Helpshift? Levando em conta a importância dela no meu dia a dia, o que mais me incomoda são os frequentes bugs apresentados, o que dificulta a realização de um atendimento excelente. What problems is Helpshift solving and how is that benefiting you? O Helpshift me ajuda a desempenhar meu papel como CX dentro da empresa. É a ...

"Helpshift"

What do you like best about Helpshift? We can talk to our customers, send images and emojis. What do you dislike about Helpshift? Too many bugs and instability, specially in the last month. What problems is Helpshift solving and how is that benefiting you? Talk in real-time with customers.

"Ótima plataforma de atendimento ao cliente."

What do you like best about Helpshift? O Helpshift é uma ferramenta incrível para quem trabalha com atendimento ao cliente. Possibilita a troa de mensagens, envio de arquivos, organização de texto, e também, um atalho para que o cliente envie arquivos. Eu consigo atender vários clientes simultaneamente. Também é possível visualizar os comentários do cliente sobre o atendimento e a avaliação geral, que se torna um incentivo para aprimorar meus serviços. What do you dislike about ...

A fantastic customer service platform

PROS: Helpshift is user-friendly and so easy to understand that we're able to get used to the system quickly. Having the search tool in place allows us to quickly locate specific chat histories.

Great tool for quality conversations

PROS: Helpshift is a great tool for our team to have quality conversations with our customers in real time. The insight that the analytics data provides is also useful to keep track of common concerns.

"Uma plataforma de uso diário que ajuda no trabalho da empresa."

What do you like best about Helpshift? Eu amo que é uma plataforma usada para a comunicação da empresa com os clientes. Eu adoro usar para poder fazer meu trabalho e estar conectada em tempo real com os cliente. Estamos resolvendo problemas diários pela plataforma, com isso, a empresa está sempre podendo melhorar e ver o que está tendo problemas relacionados aos clientes para podermos melhorar diariamente. Isso é incrível. Não são todas as plataformas que tem essa qualidade que essa tem. ...

"Helpshift is a great tool for direct contact with customers"

What do you like best about Helpshift? Handy interface and great shortcuts to improve worklow. What do you dislike about Helpshift? Some shortcuts are set in a non-conventional way; it would be great to customize them. What problems is Helpshift solving and how is that benefiting you? Live customer experience via smartphone application.