9.3
Spot Score
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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AU
Anonymous User
03/21/17
"Unreliable data that cannot provide the information we need"
What do you like best about Helpshift? FAQ integration, ease of editing Automation, such as tagging and auto-responses What do you dislike about Helpshift? The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough search options. We need to be able to track issues chronologically. Currently, if ...
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MH
Matthew H
03/14/17
"Help shift a possible helpful customer support app"
What do you like best about Helpshift? I like how the application is well layed out and easily used to obtain needed contact information What do you dislike about Helpshift? Not a large amount of support information for certain companies Recommendations to others considering Helpshift: As with all new apps take your time and expect hiccups What problems is Helpshift solving and how is that benefiting you? Solving various IT related troubles.
