Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Helpshift-usually helpful, sometimes glitchy"

What do you like best about Helpshift? Easy organization of work issues that come in, listed in order of priority or by wait time. Simple click boxes and very functional for customer service. What do you dislike about Helpshift? At first, it was confusing to grasp how everything worked. There have been a few glitches and sometime Helpshift crashes. This can be frustrating when live-chatting with customers. Recommendations to others considering Helpshift: Have extensive training to your ...

"Helpshift"

What do you like best about Helpshift? The ease, all of the information is in one place. It's very intuitive and user-friendly. Their customer support is top-notch! What do you dislike about Helpshift? It isn't real-time. Productivity is harder to measure when it's not in real time. Sometimes takes awhile to load, and can be glitchy. Recommendations to others considering Helpshift: Their customer support is amazing and will work with you to meet whatever needs to have. They have tips and ...

"Helpshift"

What do you like best about Helpshift? The ease, all of the information is in one place. It's very intuitive and user-friendly. Their customer support is top-notch! What do you dislike about Helpshift? It isn't real-time. Productivity is harder to measure when it's not in real time. Sometimes takes awhile to load, and can be glitchy. Recommendations to others considering Helpshift: Their customer support is amazing and will work with you to meet whatever needs to have. They have tips and ...

"okay"

What do you like best about Helpshift? simple and easy to learn especially when onboarding What do you dislike about Helpshift? lack of other tools..................... What problems is Helpshift solving and how is that benefiting you? support tickets

"It's good but.."

What do you like best about Helpshift? I like the fact that the message to the customer will not send unless you press both keys. It helps prevent errors in messaging What do you dislike about Helpshift? I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method Recommendations to others considering Helpshift: None What problems is Helpshift solving and how is that benefiting you? Helpshift is ultimately more convenient. It's easier to store your macros ...

"Helpshift Review"

What do you like best about Helpshift? I like the new format/ layout of Helpshift, it looks much more organized than before. It's also easier to view and answer all the issues in the new format. I also like the sent/read status. What do you dislike about Helpshift? Searching for an old issue is quite hard since even when you type in a keyword some issues don't show up. What problems is Helpshift solving and how is that benefiting you? Helpshift enables our players to reach us immediately ...

"An essential tool for Community Managment"

What do you like best about Helpshift? I love the ease of being able to instantly view any support ticket using the search feature. The FAQ feature is also a huge help for us and our app. What do you dislike about Helpshift? I don't dislike anything about Helpshift. However, I would love it if there was an auto translate option as we deal with multiple languages on a daily basis. Recommendations to others considering Helpshift: I highly recommend Helpshift. It is an essential tool for day ...

"Now using Helpshift for all of our products"

What do you like best about Helpshift? The dashboard is incredibly easy to use. We are a mid-sized tech company and often depend on interns for our user support. With Helpshift we can have anyone trained to use it within an afternoon. Their support is also fantastic. They are always very receptive and quick to offer feedback or suggestions. In general, Helpshift has allowed us to streamline and consolidate our support for 10 different products. What do you dislike about Helpshift? We ran ...

"very useful tool"

What do you like best about Helpshift? Easy to learn, good team to support learning and set up of the tool What do you dislike about Helpshift? Sometimes buggy, UI not optimal (redesign made it worse) Recommendations to others considering Helpshift: Give it a try, or get in touch with an account manager What problems is Helpshift solving and how is that benefiting you? Customer support for a video game, helps hearing from our players

"Valuable product, not the best in the market. "

What do you like best about Helpshift? Simple agent interface and FAQ. Support from Helpshift team. What do you dislike about Helpshift? Bad ticket assigning system. No option to give channel/category based support. Recommendations to others considering Helpshift: Good product for small scale of support team. What problems is Helpshift solving and how is that benefiting you? When we relayed completely on email + phone support, it was hard to followup with a user. Now it's easy because ...