9.3
Spot Score
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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Showing 31-40 out of 402
DK
Dev K
01/06/22
"Easy Interface"
What do you like best about Helpshift? The AI bots! AI bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional. I have worked on various platforms which provided AI bots, but the experience was not quite fascinating. The AI bot installed in the software is very trained and helps the customer with their exact query and thus helps eliminate a lot of repetitive questions a Representative has to face. Also, the software streamlines all the information of the ...
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GB
Guilherme B
12/13/21
"A complete tool for Customer Support"
What do you like best about Helpshift? It is effortless to adjust the tool for your company's necessity. It has a lot of great modules and bots that help a lot with high demand. I don't believe there's any tool similar to it on the market. What do you dislike about Helpshift? The invoices are a little confusing at the beginning, but nothing to worry. They have a friendly financial and customer success team that can explain all the questions. What problems is Helpshift solving and how is ...
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AU
Anonymous User
11/09/21
"Useful tool in customer experience"
What do you like best about Helpshift? The interface is uncluttered and straightforward to use. Allows the metering of triggers, inclusion of tags and division by queues (related to each specific subject) What do you dislike about Helpshift? Drops or failures in the system directly impact the operation. The search engine is also imprecise at times, and there are difficulties in integration with the database What problems is Helpshift solving and how is that benefiting you? Helpshift ...
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J
Jonathan
11/02/21
Powerful CS tool
PROS: Helpshift is a powerful tool that helps us immediately respond to customer service requests done through our mobile app. Data and analytics are also helpful and has allowed us to easily roll out automated FAQs and templates according to our customers' needs.
MO
Marta O
10/22/21
"Much better than Salesforce"
What do you like best about Helpshift? The ticket claiming system and the different views. What do you dislike about Helpshift? The system makes it feel "inappropriate" to take a colleague's ticket, and some of them go a long time unanswered. Recommendations to others considering Helpshift: It's the most visually pleasing, efficient system I've tried. What problems is Helpshift solving and how is that benefiting you? Ticket answering and organization. It's a very efficient, visually ...
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G
Gay
10/20/21
Very user-friendly platform
PROS: Newbie customers find the platform user-friendly, easy-access and personalized.
P
Pete
10/07/21
Good for connecting with users
PROS: Helpshift regularly implements updates that allow for consistent quality communication between its support team and its users.
C
Chadrick
10/02/21
Provides satisfactory support on mobile
PROS: Helpshift is user-friendly and provides shortcuts that speed up the support process, including FAQs. It also provides useful analytics data and insights I need.
L
Leonard
09/18/21
My thoughts on Helpshift
PROS: I like that we have access to edit the FAQ section, and that chat queues are being managed according to categories that allow us to prioritize more urgent concerns.
AU
Anonymous User
09/15/21
"Customizable framework tool that matches my expectations"
What do you like best about Helpshift? The most beneficial part of using Helpshift is custom bots that heps enhance experience What do you dislike about Helpshift? Supporting FAQ in a multilanguage environment is a struggle for tool What problems is Helpshift solving and how is that benefiting you? For us it is in-game application chat system which do not take user outside our product
