9.3
Spot Score
Helpshift Reviews in June 2026: User Ratings, Pros & Cons
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift Reviews & Ratings
Spotsaas Editor’s POV
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Helpshift pros and cons
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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Showing 381-390 out of 402
MS
Melina S
06/01/18
"HelpShift Helps productivity!"
What do you like best about Helpshift? Where to start? I love that you can tag issues with created tags and then easily search for any type of issues! I love how easy it is to assign the issue to another representative or queue, this keeps things very organized I feel. It is great how easy it is to insert a FAQ with just one click of a button, saves a lot of time! What do you dislike about Helpshift? There are not many things to dislike on Helpshift. I really can't think of anything I would ...
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CJ
Cristian J
06/01/18
"Helpshift is easy to handle and being productive "
What do you like best about Helpshift? The most I love from Helpshift is that I can quickly check cases with my keyboard arrows and I can also submit answers with shortcuts. That saves my time and many clicks too! What do you dislike about Helpshift? I can’t add my own prefabs if I am not an administrator. What problems is Helpshift solving and how is that benefiting you? Customers get in close touch with the brand, easy to let us know how we can improve it and evaluate our services.
JW
Jennilyn W
06/01/18
"Pretty good."
What do you like best about Helpshift? It is user friendly and not confusing to figure out. What do you dislike about Helpshift? I can’t think of anything I really dislike. What problems is Helpshift solving and how is that benefiting you? Responding to customers and keeping all of our issues organized.
AU
Anonymous User
06/01/18
"Easy to learn!"
What do you like best about Helpshift? It is so easy to learn and organized! I love that you can create your own smart views! What do you dislike about Helpshift? Lately I have noticed that I have in progress (number shows) but nothing in red pops up! I have to refresh. What problems is Helpshift solving and how is that benefiting you? I help customers with their Chatbooks. I like the organization in Helpshift.
DG
Dyllan G
06/01/18
"Great new features! They're making great strides!"
What do you like best about Helpshift? I like that a helpshift has a user-friendly interface and it makes it incredibly easy to keep track of your types of issues using their tag system. It's also great because they have a mobile version. So a colleague could send you a link to a Helpshift issue and you can open it and reply right from your phone. They recently came out with a 'Quick Reply' category which is so helpful when using their live chat feature. You can send your customers short ...
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AU
Anonymous User
06/01/18
"Easy and Efficient!"
What do you like best about Helpshift? Helpshift is easy and intuitive. It allows me to answer inquiries and help customers in real time. What do you dislike about Helpshift? So far so good. I haven't found anything that doesn't work for my support needs. What problems is Helpshift solving and how is that benefiting you? Verification, refunds, real time problem solving.
AU
Anonymous User
04/30/18
"Good Quality "
What do you like best about Helpshift? Helpshift is a good quality advantage point for routine office work What do you dislike about Helpshift? I really have nothing bad to say about this technology What problems is Helpshift solving and how is that benefiting you? Allows you to keep up with your employees
AU
Anonymous User
02/13/18
"Helpshift"
What do you like best about Helpshift? I like that I’m able to categorize messages and tag them What do you dislike about Helpshift? I dislike how my messages sometimes get lost in the mix if I’m not the initial responder. I would be really helpful to be able to have a button to push to "create" email if it is an app ticket. Rather than creating a new ticket then having them linked, I would like to just be able to "create e-mail" while I already have the customers ticket open. This would ...
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AU
Anonymous User
01/31/18
"HS"
What do you like best about Helpshift? The search function for finding old tickets What do you dislike about Helpshift? That tickets disappear after a few months. What problems is Helpshift solving and how is that benefiting you? Take care of our customers
AU
Anonymous User
01/31/18
"HS"
What do you like best about Helpshift? The search function for finding old tickets What do you dislike about Helpshift? That tickets disappear after a few months. What problems is Helpshift solving and how is that benefiting you? Take care of our customers
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].