9.3
Spot Score
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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Showing 381-390 out of 402
JA
Jenn A
06/01/18
"Support Trooper"
What do you like best about Helpshift? Helpshift is constantly updating and improving which is so important! What do you dislike about Helpshift? The thing I dislike the most is that I feel like there are so many features that I don’t use because I don’t understand how to use them. What problems is Helpshift solving and how is that benefiting you? We are slaying customer support 1 day at a time and helpshift is helping us do that in the most effective and easy way possible.
DG
Dyllan G
06/01/18
"Great new features! They're making great strides!"
What do you like best about Helpshift? I like that a helpshift has a user-friendly interface and it makes it incredibly easy to keep track of your types of issues using their tag system. It's also great because they have a mobile version. So a colleague could send you a link to a Helpshift issue and you can open it and reply right from your phone. They recently came out with a 'Quick Reply' category which is so helpful when using their live chat feature. You can send your customers short ...
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AU
Anonymous User
06/01/18
"HelpShift for Customer Service"
What do you like best about Helpshift? Assigns in personal inboxes, ability to look at an overview of incoming issues. Keeps app and email inquiries in one place. What do you dislike about Helpshift? Glitchy. Notifications are regularly off. Would love to integrate Social Media. Recommendations to others considering Helpshift: I'd love if it integrated a Social Media platform, but it's fantastic for bringing emails and in-app help (including Live Chat) into a single program. It takes a ...
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JW
Jennilyn W
06/01/18
"Pretty good."
What do you like best about Helpshift? It is user friendly and not confusing to figure out. What do you dislike about Helpshift? I can’t think of anything I really dislike. What problems is Helpshift solving and how is that benefiting you? Responding to customers and keeping all of our issues organized.
BB
Beejay B
06/01/18
"Review for Helpshift"
What do you like best about Helpshift? Commands for immediate response to the customers and user-friendly. It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works - Accessible portal in the system - The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance - They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or ...
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AU
Anonymous User
06/01/18
"Pleasing on the eye, but lack of functionality"
What do you like best about Helpshift? The interface is very pleasing in the eye What do you dislike about Helpshift? It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone. Recommendations to others considering Helpshift: Nope, won't recommend. What problems is Helpshift solving and how is that benefiting you? The ...
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AU
Anonymous User
04/30/18
"Good Quality "
What do you like best about Helpshift? Helpshift is a good quality advantage point for routine office work What do you dislike about Helpshift? I really have nothing bad to say about this technology What problems is Helpshift solving and how is that benefiting you? Allows you to keep up with your employees
AU
Anonymous User
02/13/18
"Helpshift"
What do you like best about Helpshift? I like that I’m able to categorize messages and tag them What do you dislike about Helpshift? I dislike how my messages sometimes get lost in the mix if I’m not the initial responder. I would be really helpful to be able to have a button to push to "create" email if it is an app ticket. Rather than creating a new ticket then having them linked, I would like to just be able to "create e-mail" while I already have the customers ticket open. This would ...
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AU
Anonymous User
01/31/18
"HS"
What do you like best about Helpshift? The search function for finding old tickets What do you dislike about Helpshift? That tickets disappear after a few months. What problems is Helpshift solving and how is that benefiting you? Take care of our customers
AU
Anonymous User
01/31/18
"HS"
What do you like best about Helpshift? The search function for finding old tickets What do you dislike about Helpshift? That tickets disappear after a few months. What problems is Helpshift solving and how is that benefiting you? Take care of our customers
