Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Review for Helpshift"

What do you like best about Helpshift? Commands for immediate response to the customers and user-friendly. It can be used for newcomers immediately and they just need like 1-2 hrs to review how the system works - Accessible portal in the system - The team always provides updates in maintenance and follows the exact time and date when they implement the maintenance - They will state if the system will encounter some issues and they will prompt you that you replied to the players alreayd or ...

"Helpshift- The easiest way to see everything you need"

What do you like best about Helpshift? Helpshift is an easy way to find all the information that you are looking for. You can review the customer's current issue and look at previous issues that they may have had. It is great that you can leave notes so you can see what other associates have done to help. I also love having all the customer's information in one ticket. It makes things easier and faster for helping. What do you dislike about Helpshift? Sometimes, I feel like I have to hunt ...

"Easy to learn!"

What do you like best about Helpshift? It is so easy to learn and organized! I love that you can create your own smart views! What do you dislike about Helpshift? Lately I have noticed that I have in progress (number shows) but nothing in red pops up! I have to refresh. What problems is Helpshift solving and how is that benefiting you? I help customers with their Chatbooks. I like the organization in Helpshift.

"I've never used a different chat service but helpshift has gotten the job done. "

What do you like best about Helpshift? Intuitive platform. They are continually getting better and improving features. Easy to keep everything straight and orderly so we can get to customers quickly. What do you dislike about Helpshift? I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ ...

"Support Trooper"

What do you like best about Helpshift? Helpshift is constantly updating and improving which is so important! What do you dislike about Helpshift? The thing I dislike the most is that I feel like there are so many features that I don’t use because I don’t understand how to use them. What problems is Helpshift solving and how is that benefiting you? We are slaying customer support 1 day at a time and helpshift is helping us do that in the most effective and easy way possible.

"HelpShift for Customer Service"

What do you like best about Helpshift? Assigns in personal inboxes, ability to look at an overview of incoming issues. Keeps app and email inquiries in one place. What do you dislike about Helpshift? Glitchy. Notifications are regularly off. Would love to integrate Social Media. Recommendations to others considering Helpshift: I'd love if it integrated a Social Media platform, but it's fantastic for bringing emails and in-app help (including Live Chat) into a single program. It takes a ...

"Very pleasent "

What do you like best about Helpshift? Love using Helpshift as a way to organize customers. What do you dislike about Helpshift? Everything is pretty good with using Helpshift What problems is Helpshift solving and how is that benefiting you? We solve all thing related to customer issues as a way to connect with a Trooper.

"Easy and Efficient!"

What do you like best about Helpshift? Helpshift is easy and intuitive. It allows me to answer inquiries and help customers in real time. What do you dislike about Helpshift? So far so good. I haven't found anything that doesn't work for my support needs. What problems is Helpshift solving and how is that benefiting you? Verification, refunds, real time problem solving.

"Helpshift has been helping us communicate with our customers with ease!"

What do you like best about Helpshift? Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes our work easy. I love the smart views! It helps us organize and keep track of our tickets and SLAs. What do you dislike about Helpshift? Sometimes, I experience disconnections and slowdowns. There are ...

"I enjoy helpshift for tracking my ticket requests and following up internal inquiries. "

What do you like best about Helpshift? I like that each ticket has a unique code that I can refer back to check on the issue. What do you dislike about Helpshift? I dislike that searching in open or closed issues requires high specificity. What problems is Helpshift solving and how is that benefiting you? I am trying to get quick support help for my customers, connecting them to support agents. I've realized that helpshift is great at organizing the tickets that need review, but a downfall ...