Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Helpshift is Helpful"

What do you like best about Helpshift? I like that the emails come right in and we are able to answer them in a timely manner. The quick replies are some of the most useful things that I use during my workday. I insert them into almost every conversation I have with my customers and find it so convenient that they are just as they say they are, quick. We've started using the Live Chat feature through Helpshift and it truly is such a game changer for my work. I know that when my team has ...

"Easy resource for support"

What do you like best about Helpshift? Great resource for helping customers quickly What do you dislike about Helpshift? Lack of integrations , wish they worked with more What problems is Helpshift solving and how is that benefiting you? Order information

"Easy to learn!"

What do you like best about Helpshift? It is so easy to learn and organized! I love that you can create your own smart views! What do you dislike about Helpshift? Lately I have noticed that I have in progress (number shows) but nothing in red pops up! I have to refresh. What problems is Helpshift solving and how is that benefiting you? I help customers with their Chatbooks. I like the organization in Helpshift.

"Helpshift is easy to handle and being productive "

What do you like best about Helpshift? The most I love from Helpshift is that I can quickly check cases with my keyboard arrows and I can also submit answers with shortcuts. That saves my time and many clicks too! What do you dislike about Helpshift? I can’t add my own prefabs if I am not an administrator. What problems is Helpshift solving and how is that benefiting you? Customers get in close touch with the brand, easy to let us know how we can improve it and evaluate our services.

"Great platform for customer service! "

What do you like best about Helpshift? I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service outage (but they are rare!). I also love how Helpshift is easy to use, and easy to keep track of analytics. Always reliable! What do you dislike about Helpshift? I don't like that I can't see the ...

"Helpshift- The easiest way to see everything you need"

What do you like best about Helpshift? Helpshift is an easy way to find all the information that you are looking for. You can review the customer's current issue and look at previous issues that they may have had. It is great that you can leave notes so you can see what other associates have done to help. I also love having all the customer's information in one ticket. It makes things easier and faster for helping. What do you dislike about Helpshift? Sometimes, I feel like I have to hunt ...

"Helpshift- The easiest way to see everything you need"

What do you like best about Helpshift? Helpshift is an easy way to find all the information that you are looking for. You can review the customer's current issue and look at previous issues that they may have had. It is great that you can leave notes so you can see what other associates have done to help. I also love having all the customer's information in one ticket. It makes things easier and faster for helping. What do you dislike about Helpshift? Sometimes, I feel like I have to hunt ...

"I've never used a different chat service but helpshift has gotten the job done. "

What do you like best about Helpshift? Intuitive platform. They are continually getting better and improving features. Easy to keep everything straight and orderly so we can get to customers quickly. What do you dislike about Helpshift? I wish I could flag issues I need to come back to. Something more than just selecting an additional tag. I wish I could set up my own quick text options rather than company wide ones as I hate typing my own name a million times per day. I also wish the FAQ ...

"Very pleasent "

What do you like best about Helpshift? Love using Helpshift as a way to organize customers. What do you dislike about Helpshift? Everything is pretty good with using Helpshift What problems is Helpshift solving and how is that benefiting you? We solve all thing related to customer issues as a way to connect with a Trooper.

"I enjoy helpshift for tracking my ticket requests and following up internal inquiries. "

What do you like best about Helpshift? I like that each ticket has a unique code that I can refer back to check on the issue. What do you dislike about Helpshift? I dislike that searching in open or closed issues requires high specificity. What problems is Helpshift solving and how is that benefiting you? I am trying to get quick support help for my customers, connecting them to support agents. I've realized that helpshift is great at organizing the tickets that need review, but a downfall ...