Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Great platform for customer service! "

What do you like best about Helpshift? I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service outage (but they are rare!). I also love how Helpshift is easy to use, and easy to keep track of analytics. Always reliable! What do you dislike about Helpshift? I don't like that I can't see the ...

"Helpshift is easy to handle and being productive "

What do you like best about Helpshift? The most I love from Helpshift is that I can quickly check cases with my keyboard arrows and I can also submit answers with shortcuts. That saves my time and many clicks too! What do you dislike about Helpshift? I can’t add my own prefabs if I am not an administrator. What problems is Helpshift solving and how is that benefiting you? Customers get in close touch with the brand, easy to let us know how we can improve it and evaluate our services.

"Helpshift has been helping us communicate with our customers with ease!"

What do you like best about Helpshift? Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes our work easy. I love the smart views! It helps us organize and keep track of our tickets and SLAs. What do you dislike about Helpshift? Sometimes, I experience disconnections and slowdowns. There are ...

"Easy resource for support"

What do you like best about Helpshift? Great resource for helping customers quickly What do you dislike about Helpshift? Lack of integrations , wish they worked with more What problems is Helpshift solving and how is that benefiting you? Order information

"HelpShift Helps productivity!"

What do you like best about Helpshift? Where to start? I love that you can tag issues with created tags and then easily search for any type of issues! I love how easy it is to assign the issue to another representative or queue, this keeps things very organized I feel. It is great how easy it is to insert a FAQ with just one click of a button, saves a lot of time! What do you dislike about Helpshift? There are not many things to dislike on Helpshift. I really can't think of anything I would ...

"Easy resource for support"

What do you like best about Helpshift? Great resource for helping customers quickly What do you dislike about Helpshift? Lack of integrations , wish they worked with more What problems is Helpshift solving and how is that benefiting you? Order information

"Helpshift is Helpful"

What do you like best about Helpshift? I like that the emails come right in and we are able to answer them in a timely manner. The quick replies are some of the most useful things that I use during my workday. I insert them into almost every conversation I have with my customers and find it so convenient that they are just as they say they are, quick. We've started using the Live Chat feature through Helpshift and it truly is such a game changer for my work. I know that when my team has ...

"Helpshift- The easiest way to see everything you need"

What do you like best about Helpshift? Helpshift is an easy way to find all the information that you are looking for. You can review the customer's current issue and look at previous issues that they may have had. It is great that you can leave notes so you can see what other associates have done to help. I also love having all the customer's information in one ticket. It makes things easier and faster for helping. What do you dislike about Helpshift? Sometimes, I feel like I have to hunt ...

"Great platform for customer service! "

What do you like best about Helpshift? I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service outage (but they are rare!). I also love how Helpshift is easy to use, and easy to keep track of analytics. Always reliable! What do you dislike about Helpshift? I don't like that I can't see the ...

"Pleasing on the eye, but lack of functionality"

What do you like best about Helpshift? The interface is very pleasing in the eye What do you dislike about Helpshift? It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents in an effective way. Too many 'animations' that slow down workdone. Recommendations to others considering Helpshift: Nope, won't recommend. What problems is Helpshift solving and how is that benefiting you? The ...