Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Easy resource for support"

What do you like best about Helpshift? Great resource for helping customers quickly What do you dislike about Helpshift? Lack of integrations , wish they worked with more What problems is Helpshift solving and how is that benefiting you? Order information

"Easy and Efficient!"

What do you like best about Helpshift? Helpshift is easy and intuitive. It allows me to answer inquiries and help customers in real time. What do you dislike about Helpshift? So far so good. I haven't found anything that doesn't work for my support needs. What problems is Helpshift solving and how is that benefiting you? Verification, refunds, real time problem solving.

"Easy to learn!"

What do you like best about Helpshift? It is so easy to learn and organized! I love that you can create your own smart views! What do you dislike about Helpshift? Lately I have noticed that I have in progress (number shows) but nothing in red pops up! I have to refresh. What problems is Helpshift solving and how is that benefiting you? I help customers with their Chatbooks. I like the organization in Helpshift.

"Helpshift is Helpful"

What do you like best about Helpshift? I like that the emails come right in and we are able to answer them in a timely manner. The quick replies are some of the most useful things that I use during my workday. I insert them into almost every conversation I have with my customers and find it so convenient that they are just as they say they are, quick. We've started using the Live Chat feature through Helpshift and it truly is such a game changer for my work. I know that when my team has ...

"Helpshift has been helping us communicate with our customers with ease!"

What do you like best about Helpshift? Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes our work easy. I love the smart views! It helps us organize and keep track of our tickets and SLAs. What do you dislike about Helpshift? Sometimes, I experience disconnections and slowdowns. There are ...

"Helpshift is easy to handle and being productive "

What do you like best about Helpshift? The most I love from Helpshift is that I can quickly check cases with my keyboard arrows and I can also submit answers with shortcuts. That saves my time and many clicks too! What do you dislike about Helpshift? I can’t add my own prefabs if I am not an administrator. What problems is Helpshift solving and how is that benefiting you? Customers get in close touch with the brand, easy to let us know how we can improve it and evaluate our services.

"Great platform for customer service! "

What do you like best about Helpshift? I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service outage (but they are rare!). I also love how Helpshift is easy to use, and easy to keep track of analytics. Always reliable! What do you dislike about Helpshift? I don't like that I can't see the ...

"HelpShift Helps productivity!"

What do you like best about Helpshift? Where to start? I love that you can tag issues with created tags and then easily search for any type of issues! I love how easy it is to assign the issue to another representative or queue, this keeps things very organized I feel. It is great how easy it is to insert a FAQ with just one click of a button, saves a lot of time! What do you dislike about Helpshift? There are not many things to dislike on Helpshift. I really can't think of anything I would ...

"Helpshift has been helping us communicate with our customers with ease!"

What do you like best about Helpshift? Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes our work easy. I love the smart views! It helps us organize and keep track of our tickets and SLAs. What do you dislike about Helpshift? Sometimes, I experience disconnections and slowdowns. There are ...

"Easy resource for support"

What do you like best about Helpshift? Great resource for helping customers quickly What do you dislike about Helpshift? Lack of integrations , wish they worked with more What problems is Helpshift solving and how is that benefiting you? Order information