9.3
Spot Score
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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Showing 351-360 out of 402
SU
Sakhila U
06/04/18
"Convenient tool "
What do you like best about Helpshift? Real-time interaction with the customer. What do you dislike about Helpshift? There is an opportunity to make the search fuction more user-friendly Recommendations to others considering Helpshift: Yes What problems is Helpshift solving and how is that benefiting you? Communicating with Helpshift make it easier for us to assist our client.
RG
Reagan G
06/03/18
"Review for Helpshift"
What do you like best about Helpshift? This Helpshift tool is very easy to access and navigate.It will help the user to find anything useful.Having this tool in your company will help your employee do their role perfectly. Even your supervisor will not have a problem leave you doing your job. As an employee, you will have minimum supervision using this tool. What do you dislike about Helpshift? I do not have anything against this tool. As I have mentioned, this is very easy to access and ...
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RV
Raymond V
06/03/18
"Simple and user friendly"
What do you like best about Helpshift? This tool is easy to use and it doesn't have any complicated features. What do you dislike about Helpshift? I don't really dislike it, but it would be nice if the user can customize the interface of the tool. Recommendations to others considering Helpshift: There may be other tools similar to Helpshift, but this is the only tool that is simple and user friendly. What problems is Helpshift solving and how is that benefiting you? We support different ...
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AU
Anonymous User
06/03/18
"Helpshift "
What do you like best about Helpshift? I really like how easy it is to maneuver and find my way around Helpshift. It's not only easy to use but it's also easy to explain, teach and train. When I was a new user, I was very quickly able to work my way around. I especially like the feature to check all of our statistics and see how we are doing as a company whole, even though I am but a small part of that company, I love to see that my work is helping the company. What do you dislike about ...
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MD
Maraya D
06/02/18
"Amazing"
What do you like best about Helpshift? The user interface is pretty much the best part of it. What do you dislike about Helpshift? More often than not it pretty much lags. What problems is Helpshift solving and how is that benefiting you? Billing, customer care, technical problems,
MD
Maraya D
06/02/18
"Amazing"
What do you like best about Helpshift? The user interface is pretty much the best part of it. What do you dislike about Helpshift? More often than not it pretty much lags. What problems is Helpshift solving and how is that benefiting you? Billing, customer care, technical problems,
AC
Antoine C
06/02/18
"Helpshift is fantastic."
What do you like best about Helpshift? I like the organization of smart views, in-game integration and it's easy to set up system. What do you dislike about Helpshift? I am unsure whether there are more advanced options available such as stopping surveys from being sent after closing a ticket or preventing reopening without rejecting the ticket out right. Recommendations to others considering Helpshift: Check if the game is compatible with your products and offer integrated support. What ...
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AC
Antoine C
06/02/18
"Helpshift is fantastic."
What do you like best about Helpshift? I like the organization of smart views, in-game integration and it's easy to set up system. What do you dislike about Helpshift? I am unsure whether there are more advanced options available such as stopping surveys from being sent after closing a ticket or preventing reopening without rejecting the ticket out right. Recommendations to others considering Helpshift: Check if the game is compatible with your products and offer integrated support. What ...
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AU
Anonymous User
06/02/18
"It was good "
What do you like best about Helpshift? I like Coding for healthcare billing.it involves coding such that timings, level of services, and days can be added. What do you dislike about Helpshift? I do not like testing of the software. It is boring and time consuming with no learning involved. What problems is Helpshift solving and how is that benefiting you? It helps in data analysis
MS
Melina S
06/01/18
"HelpShift Helps productivity!"
What do you like best about Helpshift? Where to start? I love that you can tag issues with created tags and then easily search for any type of issues! I love how easy it is to assign the issue to another representative or queue, this keeps things very organized I feel. It is great how easy it is to insert a FAQ with just one click of a button, saves a lot of time! What do you dislike about Helpshift? There are not many things to dislike on Helpshift. I really can't think of anything I would ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
