Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Good support, analytics need improvement."

What do you like best about Helpshift? The customer support for clients is pretty good What do you dislike about Helpshift? Analytics need improvement. Not sure if Power BI is the solution I like What problems is Helpshift solving and how is that benefiting you? Can see volume pretty well.

"Easy to use and automate"

What do you like best about Helpshift? The tags and custom issue fields make it easy to quickly see business trends. What do you dislike about Helpshift? It is difficult to use on a mobile device. Being that many users are on the go and work from phones, a solid mobile app would be very useful. Recommendations to others considering Helpshift: Take their advice as to what features can help. It has many features that are not immediately evident. Tell them your needs and see what they have to ...

"Simplified, organized support platform that is easy to use"

What do you like best about Helpshift? I love the simplicity of the flow while working in HelpShift. At first if you are adjusting from another service, it may feel like "Am I missing something, is it really this easy?" It is! The chat format of conversations for all platforms makes it easier to keep track of the customer's concerns. It feels seamless which makes it less stressful. What do you dislike about Helpshift? I wish there were some additional information available, such as issue ...

"Helpshift is better than Zendesk when it comes to assisting users "

What do you like best about Helpshift? I love that the fact that we were able to integrate Helpshift into our games. Users are able to contact Customer Care just through the game instead of getting taken out of it. What do you dislike about Helpshift? I wish macros were easier to use like Zendesk. What problems is Helpshift solving and how is that benefiting you? Currently no business problems at the moment. It's been nice to be able to have the FAQ and ticket system all rolled into one.

"There's always room for improvement"

What do you like best about Helpshift? I like the simplicity of the tool, and it is very user friendly What do you dislike about Helpshift? You always need to refresh after 5 mins when you are on idle. What problems is Helpshift solving and how is that benefiting you? Moviepass subscription. Its a better way to resolve customer issue.

"An enormous but exciting experience with Helpshift."

What do you like best about Helpshift? What I like the most with Helpshift is that I can see all the details of the customers which are reliable and helpful for our work. It is a friendly site that can be easily used by everyone. What do you dislike about Helpshift? Sometimes, it is slow to load all the details that are presented on the page. What problems is Helpshift solving and how is that benefiting you? It helps our business to do our work easily and we can communicate well with our ...

"Easy to use"

What do you like best about Helpshift? Works well and is easy to use. All is visible and easily accessible which makes it user-friendly. What do you dislike about Helpshift? No tutorial on how to use smart views and can take a little bit to load at times. What problems is Helpshift solving and how is that benefiting you? Customer service communication

"Love how easy it is! "

What do you like best about Helpshift? I love the capability of being able to do very specific searches. I also love the ease in emailing customers, seeing previous responses even if it is from a different support representative. What do you dislike about Helpshift? I wish there was a way to download certain tickets/email addresses. Its not super clean right now. When you download it just puts them in a doc. It would be nice to download say all the customers who canceled their subscription ...

"Helpshift Review"

What do you like best about Helpshift? The layout is beautiful, I feel organized, granted I haven't ever used any other software for this purpose. I've never been confused as a 6-month user. What do you dislike about Helpshift? Sometimes the stats page takes a while to load - we have a daily requirement and I can tell that HS isn't refreshed sometimes even when it says it is. What problems is Helpshift solving and how is that benefiting you? Customer Support communications.

"Very clear and user friendly."

What do you like best about Helpshift? How you can narrow down your searches according to the topics you are looking for. What do you dislike about Helpshift? Could give a little design upgrade. They layout as well could be changed to more creative. What problems is Helpshift solving and how is that benefiting you? Supporting customers with their daily issues via live chat.