Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Helpful tool"

What do you like best about Helpshift? The analytics and reporting capabilities What do you dislike about Helpshift? Tedious process in creating outbound communications between merchant and communication. Lack of application integrations What problems is Helpshift solving and how is that benefiting you? Day to day communications between merchants and customers. Also improving experience based on user feedback from CSAT / DSAT Scores

"Good support, analytics need improvement."

What do you like best about Helpshift? The customer support for clients is pretty good What do you dislike about Helpshift? Analytics need improvement. Not sure if Power BI is the solution I like What problems is Helpshift solving and how is that benefiting you? Can see volume pretty well.

"Great and Efficient!"

What do you like best about Helpshift? I like that Helpshift notifies me of any issues assigned to me. It is also extremely organized. I love the capability of adding different folders. Helps me to be efficient and work smart. What do you dislike about Helpshift? Sometimes it does lag, Sometimes notifications show but then disappear. Not very often at all, though! What problems is Helpshift solving and how is that benefiting you? I am able to efficiently work as a customer service agent ...

"Easy Peasy"

What do you like best about Helpshift? Efficiency and ease of service. Makes it very easy to take care of any issue quickly. What do you dislike about Helpshift? Nothing! So far, so good. Can't complain about anything. What problems is Helpshift solving and how is that benefiting you? Any issue I've had with CS

"Very helpful and efficient!"

What do you like best about Helpshift? I love that we can create smart views and auto-assign tickets to certain team members and smart views so the tickets are handled accordingly. The automations to set up auto responders are great, too! What do you dislike about Helpshift? That you are unable to edit the user details to add in the users email and name if that user data does not come over. What problems is Helpshift solving and how is that benefiting you? We are solving offering quick and ...

"Easy to use and automate"

What do you like best about Helpshift? The tags and custom issue fields make it easy to quickly see business trends. What do you dislike about Helpshift? It is difficult to use on a mobile device. Being that many users are on the go and work from phones, a solid mobile app would be very useful. Recommendations to others considering Helpshift: Take their advice as to what features can help. It has many features that are not immediately evident. Tell them your needs and see what they have to ...

"There's always room for improvement"

What do you like best about Helpshift? I like the simplicity of the tool, and it is very user friendly What do you dislike about Helpshift? You always need to refresh after 5 mins when you are on idle. What problems is Helpshift solving and how is that benefiting you? Moviepass subscription. Its a better way to resolve customer issue.

"Helpshift Review"

What do you like best about Helpshift? The layout is beautiful, I feel organized, granted I haven't ever used any other software for this purpose. I've never been confused as a 6-month user. What do you dislike about Helpshift? Sometimes the stats page takes a while to load - we have a daily requirement and I can tell that HS isn't refreshed sometimes even when it says it is. What problems is Helpshift solving and how is that benefiting you? Customer Support communications.

"Convenient tool "

What do you like best about Helpshift? Real-time interaction with the customer. What do you dislike about Helpshift? There is an opportunity to make the search fuction more user-friendly Recommendations to others considering Helpshift: Yes What problems is Helpshift solving and how is that benefiting you? Communicating with Helpshift make it easier for us to assist our client.

"Love how easy it is! "

What do you like best about Helpshift? I love the capability of being able to do very specific searches. I also love the ease in emailing customers, seeing previous responses even if it is from a different support representative. What do you dislike about Helpshift? I wish there was a way to download certain tickets/email addresses. Its not super clean right now. When you download it just puts them in a doc. It would be nice to download say all the customers who canceled their subscription ...