Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Fast and easy to use web tool"

What do you like best about Helpshift? sending email and adding notes in the same window What do you dislike about Helpshift? The tag tab, I find it confusing and can be time consuming if the tag list is huge, better come with a different way of doing this and remove the tag option What problems is Helpshift solving and how is that benefiting you? Confidential

"It's an easy way to comunicate."

What do you like best about Helpshift? Helpshift is an easy way to communicate with our guests. What do you dislike about Helpshift? There isn't much I dislike about it except that it can be slow and disconnect from the internet. What problems is Helpshift solving and how is that benefiting you? We help our guests with their problems and it's kind of like a chat/email platform so guests can respond when convenient for them.

"Good tool "

What do you like best about Helpshift? It is easy to use. Good tool to assist answering customer questions What do you dislike about Helpshift? It doesn't prompt for enough information to be provided by person asking questions What problems is Helpshift solving and how is that benefiting you? Answering guests questions.

"Neutral User"

What do you like best about Helpshift? I love how easy it is to navigate with the ticketing system. There’s no clutter and user friendly What do you dislike about Helpshift? That 80% of the time HS is slow. When you are working it would suddenly lag and need to reload the page everytime. What problems is Helpshift solving and how is that benefiting you? I haven’t reached out to Helpshift, not at the moment. But if ever I will, I would probably suggest to have the option to mark any public ...

"How useful helpshift is"

What do you like best about Helpshift? I like this tool because it is so user-friendly What do you dislike about Helpshift? None, I haven't found any flaws with helpshift What problems is Helpshift solving and how is that benefiting you? We use this for our ticketing system. Using helpshift is really great not only because it is much faster than other similar tool but it also provide the option to categorize the tickets that you are receiving making it easier to search.

"Help shift is im"

What do you like best about Helpshift? It’s easy to navigate. I like that you are able to search other cases. What do you dislike about Helpshift? There’s no direct chat feature. It would be nice if you could chat to customer. What problems is Helpshift solving and how is that benefiting you? Email support. It’s all in one area.

"Helpshift review"

What do you like best about Helpshift? I like it that we are able to edit our preferences. Also, the display is nice to look at. The color combination looks good. What do you dislike about Helpshift? I did not like how the search function works. I would prefer searching like the way Google search works. Recommendations to others considering Helpshift: Helpshift is easy to use! You may try using this to help your company. What problems is Helpshift solving and how is that benefiting you? We ...

"Organize and review your issues with ease"

What do you like best about Helpshift? Its it very straight forward. Our company does not use a lot of the bells and whistles but I think that is what keeps it so easy to use. What do you dislike about Helpshift? I wish there was a sound notification when something new comes in. Recommendations to others considering Helpshift: The way our company uses Helpshift, it has a very SAP feel to it. So, if you know anything about SAP you know that once you learn how to use it, you can navigate in ...

"It's okay."

What do you like best about Helpshift? When it works without issues and it feels normal. What do you dislike about Helpshift? Disappearing tags and not being able to see if someone already has the ticket that you are answering. Recommendations to others considering Helpshift: Ask someone to teach you how to use it. What problems is Helpshift solving and how is that benefiting you? Customer support tickets.

"Using Helpshift"

What do you like best about Helpshift? I like the fact that the Active Admin account of the customer I am talking to is directly integrated within Helpshift, essentially skipping the process of having to ask for details in order to find that user's account within Active Admin. What do you dislike about Helpshift? The search feature is almost unusable. If I am communicating with a customer through anything else, such as a phone or email, and they claim to have used live chat (via Helpshift) ...