Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Helpshift is very helpful."

What do you like best about Helpshift? I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response. What do you dislike about Helpshift? That cases get closed after 3 days unresolved with no response from the guest. What problems is Helpshift solving and how is that benefiting you? Helping with keeping the guest happy so that they continue to shop with us online or in-store. Benefits from Helpshift is that we work together as a team resolve ...

"Useful and Powerful"

What do you like best about Helpshift? ticket collaboration and fast response.. What do you dislike about Helpshift? what i dislike is the reports and the automation Recommendations to others considering Helpshift: flow design is simple and easy to understand What problems is Helpshift solving and how is that benefiting you? customer service

"With helpshift i can manager my "

What do you like best about Helpshift? The way i can see the cases that I have to work on. What do you dislike about Helpshift? I think the user manual could be more specific for the solution provided. What problems is Helpshift solving and how is that benefiting you? I manager customer access, with helpshift a can easily solve the customer problems.

"Awesome!"

What do you like best about Helpshift? The tool is easy to navigate and use. All necessary information to assist our customers shows on the tool which makes the task fast and efficient. What do you dislike about Helpshift? Hmmm I don't see any thing for me to dislike. everything's perfect. Recommendations to others considering Helpshift: Highly recommended. What problems is Helpshift solving and how is that benefiting you? Our company really likes the email ticketing.. very neat and simple ...

"Awesome Tool"

What do you like best about Helpshift? what i like is the smartview which makes the ticket organize. What do you dislike about Helpshift? the reports, it does not include categories for issue codes. Recommendations to others considering Helpshift: easy to use and lightweight What problems is Helpshift solving and how is that benefiting you? customer service and technical support issues

"Helpshift"

What do you like best about Helpshift? I like that there is a lot of really powerful data in Helpshift What do you dislike about Helpshift? I find Helpshift, especially Power BI to be unintuitive at times and hard. Sometimes, I wish the data was available in tables and I can just use SQL and Periscope to visualize it. The refresh time can sometimes be quite long a well and sometimes, the dashboards fail to stay up to date even after I have refreshed it. What problems is Helpshift solving ...

"Good tool "

What do you like best about Helpshift? It is easy to use. Good tool to assist answering customer questions What do you dislike about Helpshift? It doesn't prompt for enough information to be provided by person asking questions What problems is Helpshift solving and how is that benefiting you? Answering guests questions.

"Light-weight tool to manage support tickets, see quick trends, help agents & customers solve issues"

What do you like best about Helpshift? The light-weight nature of the tool, with clearly defined fields, integration of required support data, management of tickets thru tags, use of FAQ to help both agents and agents, basic analytics, users & teams management, etc. What do you dislike about Helpshift? Not able to manage bugs, need a clear escalation path for unresolved issues, integration with other support management tools, lacks minor customization of existing features, ...

"Fast and easy to use web tool"

What do you like best about Helpshift? sending email and adding notes in the same window What do you dislike about Helpshift? The tag tab, I find it confusing and can be time consuming if the tag list is huge, better come with a different way of doing this and remove the tag option What problems is Helpshift solving and how is that benefiting you? Confidential

"Helpshift is clean and easy to approach and use."

What do you like best about Helpshift? From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance. What do you dislike about Helpshift? The admin panel Helpshift could definitely use some work in terms of simplifying the steps needed to create custom views. Recommendations to others considering Helpshift: I think ensuring that Helpshift is the proper product fit for you is absolutely the most important step when condsidering a Ticketing platform. ...