Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Good coverage of platforms"

What do you like best about Helpshift? Admin panel was easy to use to generate a new key for integration. Javascript snippets allow for convenient and quick integration. What do you dislike about Helpshift? Sequence of chat workflow took a bit of figuring out. What problems is Helpshift solving and how is that benefiting you? Allow for a unified chat experience across different platforms. Also, a significant amount of issues were solved by the in-built FAQ.

"Good Software"

What do you like best about Helpshift? Helpshift is a great software at times. It does buffer but that normal for software. But still a great way to keep things organized and keep it professional. I do like to see what is the main issue that is occurring with the issue and such. It's a good software. What do you dislike about Helpshift? What I do dislike about the app is that it does leg but that's normal. Sometimes when working on cases, when I work on an issue and resolve it, I scroll ...

"A Good Platform, Could Use Some Improvements"

What do you like best about Helpshift? I liked how it was easy to insert private notes between different agents within tickets. What do you dislike about Helpshift? I disliked how clunky search queries are, they all had to be formatted in almost seemingly VBS code than normal natural language. Metadata from end users does not auto-update with newer, relevant information. Recommendations to others considering Helpshift: If you aren't recieving tickets that have variable end user metadata ...

"Gives lot of information "

What do you like best about Helpshift? Smart views, Analytics, Video tutorials, settings, status What do you dislike about Helpshift? Can have better layout and also experience can be improved What problems is Helpshift solving and how is that benefiting you? Ticket system for for our product

"It can be helpful. Response time was pretty good."

What do you like best about Helpshift? I like that I'm able to get my questions answered without having to spend time on the phone. What do you dislike about Helpshift? I don't like the waiting time. It can be a bit long. What problems is Helpshift solving and how is that benefiting you? Just being able to help solve the issue in a timely manner

"Absoluely like Helpshift"

What do you like best about Helpshift? Clear interfaces, easy to navigate and every time I use it I find new features to save time. What do you dislike about Helpshift? I wonder a helpshift version for android and ios instead using the browser. Recommendations to others considering Helpshift: You can reduce the possible negative reviews into genuine problems that can be solved in minutes. What problems is Helpshift solving and how is that benefiting you? The client feels advised during the ...

"Helpshift feedback"

What do you like best about Helpshift? I love that we are able to provide a convenient way of being able to assist customers via chat and email. What do you dislike about Helpshift? Just that we are limited in assistance for security reasons. Recommendations to others considering Helpshift: n/a What problems is Helpshift solving and how is that benefiting you? Customer issues with there loan application with our company.

"Helpshift is clean and easy to approach and use."

What do you like best about Helpshift? From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance. What do you dislike about Helpshift? The admin panel Helpshift could definitely use some work in terms of simplifying the steps needed to create custom views. Recommendations to others considering Helpshift: I think ensuring that Helpshift is the proper product fit for you is absolutely the most important step when condsidering a Ticketing platform. ...

"Helpshift"

What do you like best about Helpshift? I like that there is a lot of really powerful data in Helpshift What do you dislike about Helpshift? I find Helpshift, especially Power BI to be unintuitive at times and hard. Sometimes, I wish the data was available in tables and I can just use SQL and Periscope to visualize it. The refresh time can sometimes be quite long a well and sometimes, the dashboards fail to stay up to date even after I have refreshed it. What problems is Helpshift solving ...

"Light-weight tool to manage support tickets, see quick trends, help agents & customers solve issues"

What do you like best about Helpshift? The light-weight nature of the tool, with clearly defined fields, integration of required support data, management of tickets thru tags, use of FAQ to help both agents and agents, basic analytics, users & teams management, etc. What do you dislike about Helpshift? Not able to manage bugs, need a clear escalation path for unresolved issues, integration with other support management tools, lacks minor customization of existing features, ...