Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Gives lot of information "

What do you like best about Helpshift? Smart views, Analytics, Video tutorials, settings, status What do you dislike about Helpshift? Can have better layout and also experience can be improved What problems is Helpshift solving and how is that benefiting you? Ticket system for for our product

"A Good Platform, Could Use Some Improvements"

What do you like best about Helpshift? I liked how it was easy to insert private notes between different agents within tickets. What do you dislike about Helpshift? I disliked how clunky search queries are, they all had to be formatted in almost seemingly VBS code than normal natural language. Metadata from end users does not auto-update with newer, relevant information. Recommendations to others considering Helpshift: If you aren't recieving tickets that have variable end user metadata ...

"Straightforward and simple"

What do you like best about Helpshift? Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as well as narrow down searches. It would be nice to see sections in "tabs" so that information is more organized in terms of groups. I also suggest ability to change themes. The ease of use is acutally ...

"Best ticketing platform"

What do you like best about Helpshift? what i like best is the simplicity of the workflow, it is easy to understand for us users. What do you dislike about Helpshift? poor reports, no capability to export notes Recommendations to others considering Helpshift: simple and easy to navigate What problems is Helpshift solving and how is that benefiting you? customer service and technical support issues

"Perfect"

What do you like best about Helpshift? How simple and smooth everything has been formatted. What do you dislike about Helpshift? Errors that very rarely occur when using helpshift What problems is Helpshift solving and how is that benefiting you? How caught up or behind your team is.

"My customers know my business now"

What do you like best about Helpshift? Helpshift is a good solution for giving support to customers. What do you dislike about Helpshift? The integration sdk is a quite bad sometimes. What problems is Helpshift solving and how is that benefiting you? The contact with my customers

"A simple convenient tool"

What do you like best about Helpshift? Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job. What do you dislike about Helpshift? It sometimes takes a long time to load a case, and when I'm going to input in the case, it start to load the case again, this is very frustrating. Recommendations to others considering Helpshift: Ease to use What problems is Helpshift solving and how is that benefiting you? Outlook.com issues. The auto-save ...

"Using Helpshift has been an easy process. "

What do you like best about Helpshift? Locating everything fast, it makes a lot easier. When you're looking for a certain email it's easy to locate without any issues. What do you dislike about Helpshift? There's really nothing I dislike about help shift. Recommendations to others considering Helpshift: I find it very helpful when sending out emails to customers. It's easy to get used to it and you learn fast how to go about it too. What problems is Helpshift solving and how is that ...

"Help shift usage experience in past 6 months"

What do you like best about Helpshift? Since, I was involved in integrating help shift around two years back onto Zynga Games/Customer supports, I was impressed with the set of customizations we can have on the Help shift, categorizing issues etc.! The customer reported issues are tracking and grouped conveniently by Help shift. What do you dislike about Helpshift? I don't know, whether help shift provide metrics on the number of related issues etc. like grouping of similar issues ...

"Nice!"

What do you like best about Helpshift? tool is fast and it was quick to understand What do you dislike about Helpshift? to many issue codes which is very complicated. Recommendations to others considering Helpshift: quick and easy What problems is Helpshift solving and how is that benefiting you? customer service