Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Nice!"

What do you like best about Helpshift? tool is fast and it was quick to understand What do you dislike about Helpshift? to many issue codes which is very complicated. Recommendations to others considering Helpshift: quick and easy What problems is Helpshift solving and how is that benefiting you? customer service

"Awesome Tool"

What do you like best about Helpshift? what i like is the smartview which makes the ticket organize. What do you dislike about Helpshift? the reports, it does not include categories for issue codes. Recommendations to others considering Helpshift: easy to use and lightweight What problems is Helpshift solving and how is that benefiting you? customer service and technical support issues

"Awesome!"

What do you like best about Helpshift? The tool is easy to navigate and use. All necessary information to assist our customers shows on the tool which makes the task fast and efficient. What do you dislike about Helpshift? Hmmm I don't see any thing for me to dislike. everything's perfect. Recommendations to others considering Helpshift: Highly recommended. What problems is Helpshift solving and how is that benefiting you? Our company really likes the email ticketing.. very neat and simple ...

"Great! Platform"

What do you like best about Helpshift? Easy navigation of issue tickets which makes the platform simple and neat. What do you dislike about Helpshift? unable to export reports for notes and no additional secured authentication method. What problems is Helpshift solving and how is that benefiting you? Customer Service

"Using Helpshift has been an easy process. "

What do you like best about Helpshift? Locating everything fast, it makes a lot easier. When you're looking for a certain email it's easy to locate without any issues. What do you dislike about Helpshift? There's really nothing I dislike about help shift. Recommendations to others considering Helpshift: I find it very helpful when sending out emails to customers. It's easy to get used to it and you learn fast how to go about it too. What problems is Helpshift solving and how is that ...

"Best ticketing platform"

What do you like best about Helpshift? what i like best is the simplicity of the workflow, it is easy to understand for us users. What do you dislike about Helpshift? poor reports, no capability to export notes Recommendations to others considering Helpshift: simple and easy to navigate What problems is Helpshift solving and how is that benefiting you? customer service and technical support issues

"Help shift usage experience in past 6 months"

What do you like best about Helpshift? Since, I was involved in integrating help shift around two years back onto Zynga Games/Customer supports, I was impressed with the set of customizations we can have on the Help shift, categorizing issues etc.! The customer reported issues are tracking and grouped conveniently by Help shift. What do you dislike about Helpshift? I don't know, whether help shift provide metrics on the number of related issues etc. like grouping of similar issues ...

"Helpshift is very helpful."

What do you like best about Helpshift? I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response. What do you dislike about Helpshift? That cases get closed after 3 days unresolved with no response from the guest. What problems is Helpshift solving and how is that benefiting you? Helping with keeping the guest happy so that they continue to shop with us online or in-store. Benefits from Helpshift is that we work together as a team resolve ...

"A simple convenient tool"

What do you like best about Helpshift? Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job. What do you dislike about Helpshift? It sometimes takes a long time to load a case, and when I'm going to input in the case, it start to load the case again, this is very frustrating. Recommendations to others considering Helpshift: Ease to use What problems is Helpshift solving and how is that benefiting you? Outlook.com issues. The auto-save ...

"While Helpshift is a powerful tool, lag while using the toold kills productivity."

What do you like best about Helpshift? Customization of the report and easy access. What do you dislike about Helpshift? Lag while working on helpshift. Multiple people have provided feedback that the tool is bit slow which impacts productivity of the individual agents. Recommendations to others considering Helpshift: It is a great tool and with minor adjustments, it can be the perfect business solutions. What problems is Helpshift solving and how is that benefiting you? Connecting with the ...