Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Efficient funnel for excellent customer service"

What do you like best about Helpshift? My go to tool in Helpshift is the quick reply function. Many players respond with very similar feedback so a generic thank you message is crucial in sifting through all of the issues. What do you dislike about Helpshift? Visual direction is very important when trying to help a player. I find it odd that the players can send us images but we cannot send them images? I'd like to see an attachment option for the support team. What problems is Helpshift ...

"Great CS platform!"

What do you like best about Helpshift? I like the quick responses and the interface. What do you dislike about Helpshift? I wish we had a better way to sort tickets because sometimes the organization isn't there. Recommendations to others considering Helpshift: Make sure you have the proper channels in place to help organize incoming tickets. What problems is Helpshift solving and how is that benefiting you? We use Helpshift as a CS channel for our mobile games.

"Ahorrar tiempo maximiza los resultados"

What do you like best about Helpshift? Helpshift es una herramienta muy útil para gestionar la atención al cliente ya que provee funcionalidades que hacen que brindar un servicio de soporte sea una tarea fácil, sencilla y sobre todo ágil. What do you dislike about Helpshift? La plataforma me funcionalidades que satisfacen todas mis necesidades, es por esto que no me disgusta nada de esta. Recommendations to others considering Helpshift: Usa la plataforma si tu negocio es lo suficientemente ...

"HelpShift"

What do you like best about Helpshift? UI is easy to follow for both Agents and Players What do you dislike about Helpshift? Metrics tracking is lacking, specific advanced searches do not exist, not easy to "hold" work What problems is Helpshift solving and how is that benefiting you? Communication issues. Drop-downs and automated responses help with the overall performance

"Excellent, totally recommend it!"

What do you like best about Helpshift? It helps us respond to customers very quickly. What do you dislike about Helpshift? Algorithms, sometimes it doesn't add right issues to my que. What problems is Helpshift solving and how is that benefiting you? Customers' issues

"Great for organizing incoming emails!"

What do you like best about Helpshift? I love the features offered. From tagging emails and creating folders to separate and prioritize content. What do you dislike about Helpshift? I wish there was a feature you could set to remind you about an opened email or to remind you to follow up after a certain amount of days. Recommendations to others considering Helpshift: I love it!! What problems is Helpshift solving and how is that benefiting you? It has created a space to organize and ...

"User friendly"

What do you like best about Helpshift? User friendly workflow, simple dashboard. What do you dislike about Helpshift? Lack of customization within FAQ fields. Recommendations to others considering Helpshift: Improve FAQ customization What problems is Helpshift solving and how is that benefiting you? Analytics could be improved to focus on FAQ feedback and team response analytics.

"Best Customer Support Team I've Ever Worked With"

What do you like best about Helpshift? The team behind Help Shift was absolutely amazing when going through set up, as well as through contracting. Because of the increased cost we were incurring over ZenDesk, the team was very patient and made sure we had everything we required to make an informed and educated decision. What do you dislike about Helpshift? Time to integrate leaves a bit to be desired. However, I guess all great things take time! What problems is Helpshift solving and how ...

"Helpshift is all around great"

What do you like best about Helpshift? I appreciate the ability to sort and bulk responses with ease. Adding tags and sorting of current data is very easy. You can also automatically tag tickets and assign them to queue with minimal automation programming. What do you dislike about Helpshift? I either do not possess the knowledge, or Helpshift does not have the ability for detailed reporting. If you only need generalized reports/sorting abilities, I would recommend this ...

"I have used helpshift for 4 years or so"

What do you like best about Helpshift? The ease of getting navigation. The ability to get whatever fields i want from my customers. The ability to access all player information so easily What do you dislike about Helpshift? When closing tickets the player is not able to read the final message. This has been a problem so often that i leave tickets open rather than close, just to ensure the customer has access What problems is Helpshift solving and how is that benefiting you? Any player ...