Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"mostly painless, some technical issues"

What do you like best about Helpshift? our team has been able to provide direct support to users based on revenue value without creating our own support ticketing system in house. What do you dislike about Helpshift? The helpshift SDK team has been very slow in solving a technical issue causing background crashes on device. This lasted for upwards of 4 months this year and has hurt our business. What problems is Helpshift solving and how is that benefiting you? we need a support and ...

"Ahorrar tiempo maximiza los resultados"

What do you like best about Helpshift? Helpshift es una herramienta muy útil para gestionar la atención al cliente ya que provee funcionalidades que hacen que brindar un servicio de soporte sea una tarea fácil, sencilla y sobre todo ágil. What do you dislike about Helpshift? La plataforma me funcionalidades que satisfacen todas mis necesidades, es por esto que no me disgusta nada de esta. Recommendations to others considering Helpshift: Usa la plataforma si tu negocio es lo suficientemente ...

"Great CS platform!"

What do you like best about Helpshift? I like the quick responses and the interface. What do you dislike about Helpshift? I wish we had a better way to sort tickets because sometimes the organization isn't there. Recommendations to others considering Helpshift: Make sure you have the proper channels in place to help organize incoming tickets. What problems is Helpshift solving and how is that benefiting you? We use Helpshift as a CS channel for our mobile games.

"HelpShift"

What do you like best about Helpshift? UI is easy to follow for both Agents and Players What do you dislike about Helpshift? Metrics tracking is lacking, specific advanced searches do not exist, not easy to "hold" work What problems is Helpshift solving and how is that benefiting you? Communication issues. Drop-downs and automated responses help with the overall performance

"Excellent, totally recommend it!"

What do you like best about Helpshift? It helps us respond to customers very quickly. What do you dislike about Helpshift? Algorithms, sometimes it doesn't add right issues to my que. What problems is Helpshift solving and how is that benefiting you? Customers' issues

"Great for organizing incoming emails!"

What do you like best about Helpshift? I love the features offered. From tagging emails and creating folders to separate and prioritize content. What do you dislike about Helpshift? I wish there was a feature you could set to remind you about an opened email or to remind you to follow up after a certain amount of days. Recommendations to others considering Helpshift: I love it!! What problems is Helpshift solving and how is that benefiting you? It has created a space to organize and ...

"Helpshift"

What do you like best about Helpshift? I like the automated responses, it helps up bring up information on our client. What do you dislike about Helpshift? I dont like the notifications. I wish there was a sound or the screen would automatically pop up and make it more custom for different businesses. What problems is Helpshift solving and how is that benefiting you? Quick matters, urgent issues. Some people would rather chat then email or phone call.

"Loving Helpshift"

What do you like best about Helpshift? It's so user-friendly! It took me no time at all to learn how to use HS. Coming from another platform Im glad we made the switch What do you dislike about Helpshift? There's not much I can say, I would really need some time to figure out what I don't like. Sounds like nothing right? Everything is great! What problems is Helpshift solving and how is that benefiting you? I am solving difficult cs issues. I love the benefit of being able to keep track of ...

"Great!"

What do you like best about Helpshift? The custom issues field make it clear to what the issues are and provide me a resource to use for future training purposes. What do you dislike about Helpshift? When an old chat comes in that the user does not answer as "resolved', it gets assigned to the old user which can be messy at times. What problems is Helpshift solving and how is that benefiting you? In general, no problems at all.

"Great way to help clients fast."

What do you like best about Helpshift? The ease of use and access to our clients. Really fast to help our clients with all their questions. What do you dislike about Helpshift? How the chat doesn't make more noise to notify that a client has messaged back or has not accepted the solution. What problems is Helpshift solving and how is that benefiting you? Conflicts that arise from our website and helping our clients navigate through it. As well as helping understand DOT regulations.