Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Amazing CRM"

What do you like best about Helpshift? helpshift is effective in terms of queue and workflow management. I especially like how well it integrates metadata from supported mobile apps and games. I was not able to fully test integration to external tools like JIRA but as far as feedback goes my people have loved the simplicity and ease of use both on a supervisory and agent level. As an administrator, I especially like how easy it is to add/remove people from different teams with varying ...

"Analytics and Data of Customers"

What do you like best about Helpshift? Easy to use and understand. Their analytic page is self explinatory and doesn't require deep knowledge to learn and hence makes it easier to set our own processes in place and target to acheive What do you dislike about Helpshift? Haven't found any yet, but will let you know If I do. What problems is Helpshift solving and how is that benefiting you? Currently working on Implementing Bots and Autoamtion services for our platform which will help resolve ...

"Helpshift is Cool!"

What do you like best about Helpshift? Helpshift is great when it comes to operating with various products (apps). The email merging feature is great, it really helped with tidying up the queues. Arranging tickets by tags is very easy and simple, therefore it really helps when we are investigating a sudden game glitch or bug. What do you dislike about Helpshift? Filtering feature could be a bit more 'clear' in operating. Also, the analytics are not so accrued, alway need to help with ...

"Most Convenient Support Site Platform"

What do you like best about Helpshift? Helpshift is very helpful and easy to access, with analytics as well to review incoming tickets and other information. Catering players also comes easy with ready-to-send FAQs and easy-to-use response fields. Setting up new members also come easy with just their email addresses. Viewing tickets also comes at ease with the contents of a support ticket all in one place. What do you dislike about Helpshift? There's actually nothing to dislike about ...

"An amazing tool for mobile support"

What do you like best about Helpshift? I like the ease of filtering cases, the searches are extremely fast and easy to understand. Besides, the possibilities in bots are something that pleases me a lot. The recent update for real-time bot changes has greatly increased work efficiency. What do you dislike about Helpshift? Not being in real time the information that another agent is on the same ticket, ends up harming. There have been cases where the same answer was given twice by two ...

"Delivered quickly and good quality"

What do you like best about Helpshift? They delivered my product quickly and the quality of the product is good. What do you dislike about Helpshift? I have no comment at to what I dislike at this time. What problems is Helpshift solving and how is that benefiting you? No problems, cool tshirt program.

"Great Platform for Customer Service"

What do you like best about Helpshift? Easy to use and intuitive. Simple interface with quite a few mechanics. What do you dislike about Helpshift? The analytics section needs to be expanded and improved on.The ability to search tags in analytics would be greatly appreciated. What problems is Helpshift solving and how is that benefiting you? The platform makes it easy to communicate with our platers. The ability to retain past conversations is extremely beneficial to us.

"Great service to engage with your customers "

What do you like best about Helpshift? I really like that this is another avenue we can engage with our customers. Allowing our customers to reach us outside the standard social media options and all within one app. It also allows us to catch on to trends faster. What do you dislike about Helpshift? I would like to see more reporting for my own goal setting purposes. What problems is Helpshift solving and how is that benefiting you? We are seeing trends appear sooner than we would in other ...

"Efficient funnel for excellent customer service"

What do you like best about Helpshift? My go to tool in Helpshift is the quick reply function. Many players respond with very similar feedback so a generic thank you message is crucial in sifting through all of the issues. What do you dislike about Helpshift? Visual direction is very important when trying to help a player. I find it odd that the players can send us images but we cannot send them images? I'd like to see an attachment option for the support team. What problems is Helpshift ...

"Helpshift Feedback"

What do you like best about Helpshift? I like that customer can submit questions and feedback through helpshift What do you dislike about Helpshift? I don't like the one words provided by the customer and not providing enough information Recommendations to others considering Helpshift: N/A What problems is Helpshift solving and how is that benefiting you? Helping answer customer question and troubleshooting there problems