Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Easy to use and customisable"

What do you like best about Helpshift? It's very easy to use and quite intuitive. There are many customisation options that have helped me become more efficient. Bulk actions and the ability to setup search shortcuts have made my life so much easier! What do you dislike about Helpshift? Sometimes I wish there was a mobile app or for the platform to be mobile friendly, but that can also be a good thing. My company likes that we don't have a mobile app because it mens there's less chance that ...

"Sometimes it's out of the box"

What do you like best about Helpshift? I really like the Helpshift SDK and our users do not have to leave the app to get help. Players can submit their ticket and go straight into the app. What do you dislike about Helpshift? The markup language for content creation is rigid and there's no out of the box features to play around with the CSS, which is pretty much a manual process for our web devs. What problems is Helpshift solving and how is that benefiting you? One of the biggest benefits ...

"crm funcional"

What do you like best about Helpshift? es un buen crm para mobile app. tags y q/a bueno What do you dislike about Helpshift? las métricas no son muy adaptables , podrian mejorar los reportings y monitoring Recommendations to others considering Helpshift: adaptable y buen live chat What problems is Helpshift solving and how is that benefiting you? priorizacion, gestion de colas y categorias de issues

"Integrated function & Easy to use"

What do you like best about Helpshift? Being able to analyze data with Power BI which helps us to understand players even more. What do you dislike about Helpshift? Same as above. I like the fact that there is data for us to understand more about our users. However, Power BI is the most user friendly data analysis tool. Sometimes there are error occur, and sometimes you don’t get the detailed data you want. What problems is Helpshift solving and how is that benefiting you? Helpshift helps ...

"Great tool to understand player issues and get all the player device information "

What do you like best about Helpshift? Great tool used by our agents to respond to player issues. Awesome tagging system and CIF that we can use to track player issues being reported and do thorough analysis based on the data being captured. Amazing FAQ section that can be created using the tool. Very useful to avoid having huge spike in volume when there are outages in the game. Survey system is very useful and helps gauge the player experience and satisfaction rating for the support ...

"Saves lots of time - great automation work flows"

What do you like best about Helpshift? the ability to integrate with other systems via Helpshift APIs What do you dislike about Helpshift? To easy to accidentally respond to customer when wanting to do a private message. What problems is Helpshift solving and how is that benefiting you? Web and mobile app product support. iOS app product and web support via SDKs. Speed of identifying customers and responding to issues.

"What do I think about HS"

What do you like best about Helpshift? I like how queues can be easily managed by priorities. It helps us a lot to identify which categories of customers should be answered first. I also like how easily we can edit and unpublish FAQ articles. What do you dislike about Helpshift? When we make large bots the flows starts to get confusing. I believe that it would be much better if we were able to "blur" the flows that we are not working on so we can focus and don't mix them up. I also think ...

"Clear, direct, and easy communication with the end user"

What do you like best about Helpshift? Helpshift has been a tremendously useful SDK tool we've implemented in our mobile apps. The ability to add FAQs, tag issues, and automate replies has been very beneficial. What do you dislike about Helpshift? We need better spam filtering options in Helpshift as we've received mass waves of spam that is sent directly to our inboxes as notifications which isn't ideal. Recommendations to others considering Helpshift: I would highly recommend helpshift if ...

"Helpshift - User friendly and flexible "

What do you like best about Helpshift? Helpshift is just so easy to use that when we are training new agents in using it, they are able to grasp everything so easily. Also, making reports, filtering tags and issues are also easy to do and see using helpshift. Sorting tickets is also made easy and this is so important in our line of work since we have to know which where our priorities are falling into. SLA is really important in our line of work, so being able to track these tickets is ...

"Easy to navigate, easy to manage"

What do you like best about Helpshift? The most helpful thing is that when a customer replies to a case, the agent that worked the case gets it opened right back to them. You don't have to sift through tons of back/forth between the customer and other agents to determine what has been done, what the problem is, and what is still left to do. Smart views are brilliant too. What do you dislike about Helpshift? My only dislike is that there isn't an agent accessible reporting option. ...