Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Great for staying connected!"

What do you like best about Helpshift? Helpshift has greatly improved our team's ability to stay connects to our users and provide them with answers and assistance quickly. The analytics are also extremely helpful for a team like ours who want to stay up to date with the amount of users asking for help. What do you dislike about Helpshift? I dislike nothing about Helpshift. It has made my job as a support technician much easer. The ability to organize everything is also very ...

"Top notch"

What do you like best about Helpshift? Helpshift is very easy to use and organized for our business. What do you dislike about Helpshift? The option to attach screen shots is not clear for patrons What problems is Helpshift solving and how is that benefiting you? We handle all customer complaints for our apps. We are able to contact/reply at a faster pace than just email.

"A lot of potential"

What do you like best about Helpshift? Solves a lot of challenges with supporting mobile apps in one package. What do you dislike about Helpshift? Expensive and very obviously designed to make basic operations cumbersome and not iser friendly, pushing you to higher plans (double the price). The sales process is not very transparent in this sense, ie explaining that the most basic of operations is a lot more of a hassle than comparable tools. Recommendations to others considering ...

"Difficult tool to learn and operationalize"

What do you like best about Helpshift? It is nice to be able to create automated bots as well as route to employees. What do you dislike about Helpshift? The process for setting up bots is convoluted and requires lots of tedious work along the workflow whenever a bot needs to be edited. What problems is Helpshift solving and how is that benefiting you? We were trying to use the automated bots to reduce the workload of our customer service agents by having the bot handle routine questions.

"It gets the job done, but does lack a bit for fully developed solutions"

What do you like best about Helpshift? I love the basics for Helpshift, it offers more of a basic and simple solutions when in regards to tickets, the way we can classify the problems/ tickets with certain tags is very helpful What do you dislike about Helpshift? Comparing Helpshift to other programs you can easily tell where it falls a bit short. Less in-depth solutions and the management portions of the programme do not offer clean and organized roles. Recommendations to others ...

"Not the best"

What do you like best about Helpshift? How it organizes the mail and how you can customize the queues What do you dislike about Helpshift? The colors are ofter not clear. When something is in red means both that the mail is waiting for a response or for the first response. This is a big difference in customer support. Recommendations to others considering Helpshift: Be careful and always watch the time of first response, very hard to find in help shift What problems is Helpshift solving and ...

"Overall, A Great Customer Service Tool"

What do you like best about Helpshift? I like that HelpShift is easy to use. It does not take long to get used to the process of answering and closing chats. I also find the search feature very helpful, it makes it easier to locate a certain chat with only a few keywords. What do you dislike about Helpshift? I dislike that we do not have the option to delete/unsend chats that have been sent. I also dislike that there is no notification to indicate that a customer has returned back to a ...

This helps us handle customer queries better.

PROS: Helpshift has revolutionized customer service. We are in the gaming industry, and queries often come in by the volume. Helpshift lightens the burden by supporting our agents in sending caged responses to basic questions. Any tickets filed through this system are sure to be followed-up too. It puts up notifications that give us a run-down for pending tasks and their updates. It has also helped us put up a thorough FAQ section to give gamers quick updates and the like. We've also been ...

"Experiencia Helpshift "

What do you like best about Helpshift? La forma rápida y dinámica que tenemos para interactuar con nuestros usuarios, nos permite dar soluciones en tiempo real , brindando una mejor experiencia al cliente con nuestra atención de primera línea . Hemos descubierto que con esta plataforma de atención optimizamos nuestros indicadores de productividad y logramos controlar el desborde de atenciones no efectuadas por cantidades de clientes . Otros de los aspectos que es un plus+ en nuestras ...

A great way for us to reach users, and vice versa.

PROS: It's always good to have as many avenues to which our customers can reach us—and Groove is one such avenue. Customers love options, after all. This tool has allowed us to keep up with the times, especially with the fast-paced changes in the industry.