Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"A beneficial business tool!"

What do you like best about Helpshift? The aspect I enjoy the most about Helpshift is its convenience to use. Notifications are clear and concise, and the notes fields are helpful to keep track of past issues. What do you dislike about Helpshift? It would be nice if we did not have to use an external program to receive desktop notifications. What problems is Helpshift solving and how is that benefiting you? The problems addressed are mainly for website issues and duplicate entries within ...

"Platform is easy to use. "

What do you like best about Helpshift? Overall the system is easy to learn for first-time users and customers. The functions are also easy to access on the platform. It can be customized for personal/organizational use. What do you dislike about Helpshift? The color theme are lacking on the platform. Adding more colors or highlights will create more contrast and make it easier to see different things on the system. Recommendations to others considering Helpshift: Add more color themes to ...

"Decent. "

What do you like best about Helpshift? Helpshift is very user friendly and simple. What do you dislike about Helpshift? Sometimes notifications aren't always clear or they don't pop up when necessary. Recommendations to others considering Helpshift: It is very user friendly. What problems is Helpshift solving and how is that benefiting you? Helping all clients solve issues with their job applications. It is very easy to communicate with people who need help or have questions.

"Effective and user friendly"

What do you like best about Helpshift? We can help out customers quickly via helpshift and address their concerns accurately. What do you dislike about Helpshift? I dislike that our clients often choose the wrong department to speak with, it would help if we can add suggestions per department so that chats are not filtered to the wrong department. The automated greetings are also a tad annoying, as we have heard from clients. Recommendations to others considering Helpshift: N/A What ...

"Average but gets the job done"

What do you like best about Helpshift? Good use of tags, queues and automated bots. The bots are super handy for filtering into specific queues. Good meta data on users devices as long as the ticket is new and not reopened. What do you dislike about Helpshift? Can sometimes hold on to tickets far too long before putting them back in the queue, its necessary too frequently to manually move them to ensure they get answered. Being able to reopen the same ticket for years on end is a nightmare ...

"Helpful Helpshift"

What do you like best about Helpshift? I like that I am able to communicate with clients and If I need to review past conversations I have access to them. What do you dislike about Helpshift? I don't like when you close a chat with a client, they can come back with another question but there is no notification that the client came back to the chat. What problems is Helpshift solving and how is that benefiting you? I haven't experienced any problems. As far as benefits go, i see that it is a ...

"amazing "

What do you like best about Helpshift? i like the chat feature, very easy to use and fun. i feel like anyone can use this. it's very easy no glitches or anything everything runs very smooth What do you dislike about Helpshift? nothing really it's a perfect help for chats. sometimes will experience lags but thats very rare Recommendations to others considering Helpshift: Just use it, it's good. What problems is Helpshift solving and how is that benefiting you? how to be a better client to ...

"Ops Manager"

What do you like best about Helpshift? Best: Bot capability, Async ability, fairly easy agility in terms of queue building and app implementation What do you dislike about Helpshift? Worst: Reporting is terrible. How do you run productivity on just resolution? I need to see every email "sent." If all I see is 8 solved emails, but then manually go in and see that there were 45 actual messages sent, that 8 solved means nothing. Fix the reporting and labeling. Need to be more ...

"Top notch"

What do you like best about Helpshift? Helpshift is very easy to use and organized for our business. What do you dislike about Helpshift? The option to attach screen shots is not clear for patrons What problems is Helpshift solving and how is that benefiting you? We handle all customer complaints for our apps. We are able to contact/reply at a faster pace than just email.

"A lot of potential"

What do you like best about Helpshift? Solves a lot of challenges with supporting mobile apps in one package. What do you dislike about Helpshift? Expensive and very obviously designed to make basic operations cumbersome and not iser friendly, pushing you to higher plans (double the price). The sales process is not very transparent in this sense, ie explaining that the most basic of operations is a lot more of a hassle than comparable tools. Recommendations to others considering ...