Helpshift Reviews in May 2025: User Ratings, Pros & Cons

"Decent. "

What do you like best about Helpshift? Helpshift is very user friendly and simple. What do you dislike about Helpshift? Sometimes notifications aren't always clear or they don't pop up when necessary. Recommendations to others considering Helpshift: It is very user friendly. What problems is Helpshift solving and how is that benefiting you? Helping all clients solve issues with their job applications. It is very easy to communicate with people who need help or have questions.

"A beneficial business tool!"

What do you like best about Helpshift? The aspect I enjoy the most about Helpshift is its convenience to use. Notifications are clear and concise, and the notes fields are helpful to keep track of past issues. What do you dislike about Helpshift? It would be nice if we did not have to use an external program to receive desktop notifications. What problems is Helpshift solving and how is that benefiting you? The problems addressed are mainly for website issues and duplicate entries within ...

"Helpshift Works Great"

What do you like best about Helpshift? It has different categories that makes it easy to keep track of different chats when you are on multiple. What do you dislike about Helpshift? It would be nice if there was some notification that could be sent when someone returns to the chat after being inactive for around 10 minutes. What problems is Helpshift solving and how is that benefiting you? It has helped me solve issues that are clients are having with our website, or any questions that they ...

"Platform is easy to use. "

What do you like best about Helpshift? Overall the system is easy to learn for first-time users and customers. The functions are also easy to access on the platform. It can be customized for personal/organizational use. What do you dislike about Helpshift? The color theme are lacking on the platform. Adding more colors or highlights will create more contrast and make it easier to see different things on the system. Recommendations to others considering Helpshift: Add more color themes to ...

"Excellent to communicate with clients but needs work on the notifications. "

What do you like best about Helpshift? Able to see who needs help and the problem they are facing. What do you dislike about Helpshift? In the work place each employee has multiple tasks so if they are not currently assisting someone on chat there needs to be a way to notify the operator when there is a client waiting whether it be a new chat or a return to a chat. Recommendations to others considering Helpshift: There isn't a built in notification whenever a new chat comes in. You will ...

"Easy to use and helpful."

What do you like best about Helpshift? I like the easy to use interface and how useful it is to work with others. What do you dislike about Helpshift? When getting into a chat that a coworker is in it will cause some issues with responding twice. Recommendations to others considering Helpshift: It is a great and easy to use software. What problems is Helpshift solving and how is that benefiting you? We help our customers with uploading all the documents they require. Customers like the ...

"Average but gets the job done"

What do you like best about Helpshift? Good use of tags, queues and automated bots. The bots are super handy for filtering into specific queues. Good meta data on users devices as long as the ticket is new and not reopened. What do you dislike about Helpshift? Can sometimes hold on to tickets far too long before putting them back in the queue, its necessary too frequently to manually move them to ensure they get answered. Being able to reopen the same ticket for years on end is a nightmare ...

"Ops Manager"

What do you like best about Helpshift? Best: Bot capability, Async ability, fairly easy agility in terms of queue building and app implementation What do you dislike about Helpshift? Worst: Reporting is terrible. How do you run productivity on just resolution? I need to see every email "sent." If all I see is 8 solved emails, but then manually go in and see that there were 45 actual messages sent, that 8 solved means nothing. Fix the reporting and labeling. Need to be more ...

"We love it"

What do you like best about Helpshift? It's nice to be able to create macros that can be shared amongst all support employees. What do you dislike about Helpshift? As of right now, we don't have any dislikes. Helpshift fulfills our current needs. What problems is Helpshift solving and how is that benefiting you? Tags/Smart views are extremely helpful in determining the size and priority of bugs

"Fantastic support SDK for mobile apps"

What do you like best about Helpshift? Notifications, in-app notification badge functionality, the chat and metadata delivery capabilities, the various functions available to automate support tasks. What do you dislike about Helpshift? Nothing really - it's a great tool. Some bugs have come up in the past, but have been resolved. What problems is Helpshift solving and how is that benefiting you? Helping millions of users on a daily basis with their support issues and inquiries. We receive ...