9.3
Spot Score
Revolutionizing in-app customer support.
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Helpshift offers custom pricing plan
Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline customer support processes, integrate with various systems, and provide valuable insights to enhance service quality. The tool's AI bots and customizable automation are ...Read more
Integrates well with other resources and systems for easier customer service.
Offers a variety of possibilities to search for information and manage client requests effectively.
Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility.
Automation and filter settings are great for streamlining support processes.
Occasional system crashes and slow response times.
Limited customization options and lack of certain platform support on the Help Center.
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Showing 91-100 out of 402
JC
Jose C
11/25/19
"Helphift is cool"
What do you like best about Helpshift? I Ike that it's almost streamlined communication with our clients. What do you dislike about Helpshift? I dont like that when clients respond I am not notified. What problems is Helpshift solving and how is that benefiting you? We used it to solve any client and server issues with our company's application.
SG
Susan G
11/25/19
"Moderate Helpshift user"
What do you like best about Helpshift? I like that you are able to tag feedback so that the appropriate team can monitor What do you dislike about Helpshift? That you can't export feedback into some sort of spreadsheet What problems is Helpshift solving and how is that benefiting you? Finding customer friction points and addressing them
AU
Anonymous User
11/23/19
"useful to people on the go"
What do you like best about Helpshift? I like its live chat feature. Works best to people on the go to those who do not have time to call. What do you dislike about Helpshift? There are times I have to use tags manually to put a ticket to the right queue. Recommendations to others considering Helpshift: Hey, it's worth a try. There are customers who prefer texting than calling. What problems is Helpshift solving and how is that benefiting you? In customer service, it helps save customer's ...
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HX
Huan X
11/21/19
"Very Helpful Tool"
What do you like best about Helpshift? It's a very helpful tool for companies interacting with customers and increasing customer service overall satisfaction. It's convenience and easy to use; and it's very user friendly. What do you dislike about Helpshift? My overall experience with Helpshift has been good. What problems is Helpshift solving and how is that benefiting you? Helpshift is used to communicate with customers and assist them on helping banking issues.
AU
Anonymous User
11/21/19
"This is one of the best CRM with a low price"
What do you like best about Helpshift? Helpshift has an easy way for agents too reply to customers. What do you dislike about Helpshift? My company has bots set up with Helpshift. They still have to make some improvements in their bots technology to match with other competitors out there What problems is Helpshift solving and how is that benefiting you? As mentioned above Helpshift is an easy CRM to agents to reply to customers. It improvesFCR and CSAT
AU
Anonymous User
11/21/19
"Helpshift Review"
What do you like best about Helpshift? The ability to sort tickets by tags and to set up multiple automation. What do you dislike about Helpshift? The lack of built-in language translation and the lack of ability to do custom signatures for each team member. Recommendations to others considering Helpshift: The Helpshift system is good if you are needing something to use for a small to the midsize userbase. What problems is Helpshift solving and how is that benefiting you? It allows my teams ...
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AU
Anonymous User
11/21/19
"Not a customer focused company"
What do you like best about Helpshift? Query system is good, and it's easy to learn What do you dislike about Helpshift? Broken functionality, can't export queries, kb ha no analytics, API lacks drilldown functionality, suppott is bad bad What problems is Helpshift solving and how is that benefiting you? Responding to players at scale.
AU
Anonymous User
11/20/19
"amazing "
What do you like best about Helpshift? i like the chat feature, very easy to use and fun. i feel like anyone can use this. it's very easy no glitches or anything everything runs very smooth What do you dislike about Helpshift? nothing really it's a perfect help for chats. sometimes will experience lags but thats very rare Recommendations to others considering Helpshift: Just use it, it's good. What problems is Helpshift solving and how is that benefiting you? how to be a better client to ...
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TJ
Tiffany J
11/20/19
"Helpful Helpshift"
What do you like best about Helpshift? I like that I am able to communicate with clients and If I need to review past conversations I have access to them. What do you dislike about Helpshift? I don't like when you close a chat with a client, they can come back with another question but there is no notification that the client came back to the chat. What problems is Helpshift solving and how is that benefiting you? I haven't experienced any problems. As far as benefits go, i see that it is a ...
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AU
Anonymous User
11/20/19
"Effective and user friendly"
What do you like best about Helpshift? We can help out customers quickly via helpshift and address their concerns accurately. What do you dislike about Helpshift? I dislike that our clients often choose the wrong department to speak with, it would help if we can add suggestions per department so that chats are not filtered to the wrong department. The automated greetings are also a tad annoying, as we have heard from clients. Recommendations to others considering Helpshift: N/A What ...
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