Helpshift Reviews in June 2026: User Ratings, Pros & Cons

"Moderate Helpshift user"

What do you like best about Helpshift? I like that you are able to tag feedback so that the appropriate team can monitor What do you dislike about Helpshift? That you can't export feedback into some sort of spreadsheet What problems is Helpshift solving and how is that benefiting you? Finding customer friction points and addressing them

"Helphift is cool"

What do you like best about Helpshift? I Ike that it's almost streamlined communication with our clients. What do you dislike about Helpshift? I dont like that when clients respond I am not notified. What problems is Helpshift solving and how is that benefiting you? We used it to solve any client and server issues with our company's application.

"useful to people on the go"

What do you like best about Helpshift? I like its live chat feature. Works best to people on the go to those who do not have time to call. What do you dislike about Helpshift? There are times I have to use tags manually to put a ticket to the right queue. Recommendations to others considering Helpshift: Hey, it's worth a try. There are customers who prefer texting than calling. What problems is Helpshift solving and how is that benefiting you? In customer service, it helps save customer's ...

"Helpshift Review"

What do you like best about Helpshift? The ability to sort tickets by tags and to set up multiple automation. What do you dislike about Helpshift? The lack of built-in language translation and the lack of ability to do custom signatures for each team member. Recommendations to others considering Helpshift: The Helpshift system is good if you are needing something to use for a small to the midsize userbase. What problems is Helpshift solving and how is that benefiting you? It allows my teams ...

"Very Helpful Tool"

What do you like best about Helpshift? It's a very helpful tool for companies interacting with customers and increasing customer service overall satisfaction. It's convenience and easy to use; and it's very user friendly. What do you dislike about Helpshift? My overall experience with Helpshift has been good. What problems is Helpshift solving and how is that benefiting you? Helpshift is used to communicate with customers and assist them on helping banking issues.

"Not a customer focused company"

What do you like best about Helpshift? Query system is good, and it's easy to learn What do you dislike about Helpshift? Broken functionality, can't export queries, kb ha no analytics, API lacks drilldown functionality, suppott is bad bad What problems is Helpshift solving and how is that benefiting you? Responding to players at scale.

"This is one of the best CRM with a low price"

What do you like best about Helpshift? Helpshift has an easy way for agents too reply to customers. What do you dislike about Helpshift? My company has bots set up with Helpshift. They still have to make some improvements in their bots technology to match with other competitors out there What problems is Helpshift solving and how is that benefiting you? As mentioned above Helpshift is an easy CRM to agents to reply to customers. It improvesFCR and CSAT

"Helpshift Works Great"

What do you like best about Helpshift? It has different categories that makes it easy to keep track of different chats when you are on multiple. What do you dislike about Helpshift? It would be nice if there was some notification that could be sent when someone returns to the chat after being inactive for around 10 minutes. What problems is Helpshift solving and how is that benefiting you? It has helped me solve issues that are clients are having with our website, or any questions that they ...

"Easy to use and helpful."

What do you like best about Helpshift? I like the easy to use interface and how useful it is to work with others. What do you dislike about Helpshift? When getting into a chat that a coworker is in it will cause some issues with responding twice. Recommendations to others considering Helpshift: It is a great and easy to use software. What problems is Helpshift solving and how is that benefiting you? We help our customers with uploading all the documents they require. Customers like the ...

"Excellent to communicate with clients but needs work on the notifications. "

What do you like best about Helpshift? Able to see who needs help and the problem they are facing. What do you dislike about Helpshift? In the work place each employee has multiple tasks so if they are not currently assisting someone on chat there needs to be a way to notify the operator when there is a client waiting whether it be a new chat or a return to a chat. Recommendations to others considering Helpshift: There isn't a built in notification whenever a new chat comes in. You will ...