9.2
SpotScore
HelpCrunch Reviews in September 2026: User Ratings, Pros & Cons
Revolutionize customer communication for ultimate success.
Add to compare
Starts from $12 / User / Month when Billed Yearly
HelpCrunch Reviews & Ratings
Are you using HelpCrunch?
Spotsaas Editor’s POV
HelpCrunch combines chat, knowledge base, and help desk features in a single platform, which appeals to teams wanting to consolidate tools. The interface is straightforward to navigate, and pricing is competitive for small teams. Before shortlisting, verify that the platform's automation rules meet your workflow—some users report limitations in conditional logic ...Read more
HelpCrunch pros and cons
Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.
Saves time by consolidating multiple tools into one with great functionality.
Clean and easy-to-use tool that works out of the box.
Affordable pricing with all the necessary features.
Occasional issues with basic features breaking, requiring time to fix.
Support responsiveness can vary, leading to frustrations with critical functionality failures.
Filter results
Sort by :
Showing 81-90 out of 243
К
Ксения
04/23/21
"Easy-to-use communication platform for everyone"
What do you like best about HelpCrunch? Easy-to-use, many features, friendly support What do you dislike about HelpCrunch?
AR
Anonymous Reviewer
03/23/21
A Flawless live chat solution to engage with your customers
PROS: It has been a smooth experience so far. Here are few highlights: - Very easy to install the widget on the website and customise according to your needs - Localization baked in - User authentication mode and ability to send emails directly from the chat are awesome
AM
Adina M
02/09/21
"Excellent platform for customer interaction with great support"
What do you like best about HelpCrunch? We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well.
AR
Anonymous Reviewer
01/25/21
Best tool for CS
PROS: The product is easy to understand and use, but there are so many options and they are doing new updates all the time! CONS: The conducting of emails can be easier.
HF
Hellena F
01/22/21
"Best option for small businesses"
What do you like best about HelpCrunch? User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.
AU
Anonymous User
01/20/21
"Product worked well but we only used it for 2 months"
What do you like best about HelpCrunch? A wide range of features for an affordable price What do you dislike about HelpCrunch?
GD
Giacomo De Lorenzo
01/09/21
Great product, amazing support
PROS: The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful. The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.
CC
Christophe Chalvin
01/04/21
Fast & Useful
PROS: Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages. CONS: The free plan is really very limited, but there is no time limit so you can take your time to test the product before
CC
Christophe Chalvin
01/04/21
Fast & Useful
PROS: Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages. CONS: The free plan is really very limited, but there is no time limit so you can take your time to test the product before
JG
Joe Garza
01/04/21
Endless spamming
After signing up for a demo account, they constantly continue to spam you endless regardless. If this is how they operate, concerned how they handle support.
Free vendor scorecard
Evaluate HelpCrunch objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score HelpCrunch against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].