9.2
Spot Score
Revolutionize customer communication for ultimate success.
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Starts from $12/User/Month when Billed Yearly
HelpCrunch has been receiving positive feedback over the past year, mainly highlighting its functionality and ease of use. Users appreciate the platform's all-in-one capabilities, combining features like chat, knowledge base, and help desk seamlessly. The affordability of HelpCrunch compared to other tools is also a key selling point for many users. Additionally, ...Read more
Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.
Saves time by consolidating multiple tools into one with great functionality.
Clean and intuitive tool that works out of the box.
Affordable pricing with all the necessary features.
Occasional issues with basic features breaking, requiring time to fix.
Support responsiveness can vary, leading to frustrations with critical functionality failures.
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Showing 61-70 out of 243
K
Karl
10/27/21
So far so good
PROS: Been using the app for only a month and I love it! It has a great simple design and we get to interact with customers in real-time. Plus, they have an amazing customer support team. CONS: Relatively affordable, but the price for adding a second team is a bit pricey for me.
AU
Anonymous User
10/19/21
"A must have tool for any company!"
What do you like best about HelpCrunch? The all concept is actually what I like. Providing email support, collecting emails, trigger communication based on basically any information you collect about your users is the killer feature. I forwarded my support email to HelpCrunch and having no headache with it anymore. All come into the platform as tickets. Conversation threads are carefully stored in one place, with statuses, tags, notes!
AU
Anonymous User
10/19/21
"Really useful and user-friendly tool with competitive pricing"
What do you like best about HelpCrunch? We've used zendesk and intercom with their aggressive pricing and low-quality support... HelpCrunch offers a good number of features for a very decent price. We've got newly released features for no extra cost, which was pretty surpising.
JL
Jesus L
10/18/21
"Helped me deliver support for online courses"
What do you like best about HelpCrunch? I was able to easily understand the chat system and service multiple customers at a time. What do you dislike about HelpCrunch?
DT
Dennis T
10/18/21
"Easy to use and a fair price for startups"
What do you like best about HelpCrunch? Our CSR's were able to learn the system very quickly. Moving from Messenger to Helpcrunch was no big deal. What do you dislike about HelpCrunch?
AU
Anonymous User
10/15/21
"Best customer support tool"
What do you like best about HelpCrunch? I like the ease of use, the variety of options and the customer support. They come out with new exciting features all the time.
B
Breana
10/02/21
Great tool for automated customer engagement
PROS: We are very satisfied with HelpCrunch for our automated system of customer support. Using the application for our mobile application has helped us deal with general and specific queries. Plus, it is simple and easy to use. CONS: email campaigns need improvement.
B
Breana
10/02/21
Great tool for automated customer engagement
PROS: We are very satisfied with HelpCrunch for our automated system of customer support. Using the application for our mobile application has helped us deal with general and specific queries. Plus, it is simple and easy to use. CONS: email campaigns need improvement.
F
Forrest
09/20/21
Improved customer interaction
PROS: HelpCrunch is a great application for improving our customer experience on our website. We have been using it for four months now and so far no regrets in choosing HelpCrunch. CONS: HelpCrunch has a "default" interface; I hope we can customize it to adapt to our needs.
F
Forrest
09/20/21
Improved customer interaction
PROS: HelpCrunch is a great application for improving our customer experience on our website. We have been using it for four months now and so far no regrets in choosing HelpCrunch. CONS: HelpCrunch has a "default" interface; I hope we can customize it to adapt to our needs.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
