9.2
Spot Score
Revolutionize customer communication for ultimate success.
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Starts from $12/User/Month when Billed Yearly
HelpCrunch has been receiving positive feedback over the past year, mainly highlighting its functionality and ease of use. Users appreciate the platform's all-in-one capabilities, combining features like chat, knowledge base, and help desk seamlessly. The affordability of HelpCrunch compared to other tools is also a key selling point for many users. Additionally, ...Read more
Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.
Saves time by consolidating multiple tools into one with great functionality.
Clean and intuitive tool that works out of the box.
Affordable pricing with all the necessary features.
Occasional issues with basic features breaking, requiring time to fix.
Support responsiveness can vary, leading to frustrations with critical functionality failures.
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Showing 51-60 out of 243
R
Rami
07/14/22
Exactly what a startup needs
Great small business, personable and attentive service. And a great alternative to the eye-watering expensive Intercom!
AU
Anonymous User
07/11/22
"Easy to use customer support tool"
What do you like best about HelpCrunch? The ease to set up, and how efficient I was able to reply to customers and provide premade answers and automation. It has clear navigation and a lot of options to customize even with the basic plan.
AU
Anonymous User
06/15/22
"Great company, great product, fair pricing"
What do you like best about HelpCrunch? Friendly support which provides only transparent answers. HelpCrunch provides a very nice live chat solution, it helps us to provide a great customer support in real time.
AB
Aleksandr Beryozin
06/13/22
I do not recommend
Constant bugs with integrations. Nothing is working properly. Support responds in 2 days. I do not recommend
AU
Anonymous User
06/01/22
"The helpdesk solution I needed"
What do you like best about HelpCrunch? I'm a small business owner with a product that was in need of a good helpdesk solution with built in auto help. Helpcrunch offers all that without costing me an arm and a leg to get started.
IS
Igor Stefanovici Zergos
04/04/22
a superb tool for customer communication
HelpCruch has absolutely everything our team needs to automate communication with customers, catch leads and provide valuable information to users in the knowledge base. All the features are really easy to understand and use, with no problems at all. One of the features that we use a lot is a pop-up builder. You can select different styles, colors, content, you can even add a video to your popup. That's basically the main reason why working with HelpCrunch is a true pleasure. Last but not ...
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RA
Rami A
02/19/22
"Great alternative to Intercom"
What do you like best about HelpCrunch? It's not quite like Intercom but it covers all the main features, but 10x cheaper! The support seems to be very prompt too. What do you dislike about HelpCrunch?
VP
Victor P
02/03/22
"There is an easy-to-use all-in-one-place customer support platform already!"
What do you like best about HelpCrunch? We have been using HelpCrunch for some time now and we for sure know that it is one of the most intuitive, user-friendly customer support platforms on the market. Not only is it self-explanatory, but it also benefits from an easy-to-follow flow when it comes to accessing its features and options. Talking about features, the HelpCrunch teams constantly brings updates to their platform and, more importantly, the team is always there to assist you in ...
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E
Ebba
11/27/21
Has everything I need in a customer engagement tool
PROS: HelpCrunch provides all the features I am looking for in a customer engagement tool at a cheaper price. They have a good documented API and dev docs and their customer support are very informative. Definitely a great alternative for Intercom.
E
Ebba
11/27/21
Has everything I need in a customer engagement tool
PROS: HelpCrunch provides all the features I am looking for in a customer engagement tool at a cheaper price. They have a good documented API and dev docs and their customer support are very informative. Definitely a great alternative for Intercom.
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