HelpCrunch Reviews in May 2025: User Ratings, Pros & Cons

"Very good product and services for adequate price"

What do you like best about HelpCrunch? User-friendly, customized and convenient platform to work with customers through multi-channels. Helpful knowledge database. Very supportive and quick help service!

"The best for new startup; I have tried a lot of similar software including Intercom!"

What do you like best about HelpCrunch? The system is easy to use. I like the chat mobile app integration and the multilingual Knowledge base. The team member is very responsive. They helped me fix installation and technical issues. I have used Intercom in the past, and I can say that on the pricing point, it's not comparable. I highly recommend it.

"Perfect replacement for WixAnswers"

What do you like best about HelpCrunch? Excellent price point and has all the most important features I was looking for. Support has been excellent for me so far to help me get started. It also has a multilingual feature that I absolutely need for my Canadian customers.

"Simple, easy and cost effective. Great support team!"

What do you like best about HelpCrunch? We use HelpCrunch mainly to help us improve the customer experience on our website, by providing our clients with the right information, organized in a simple and understandable way. The Knowledge Base feature is great. Probably the best one I've seen. And currently, they are even launching a Multilingual knowledge base which is great for companies like ours, operating in more than 1 market. It has cool features, a simple interface, and excellent ...

"Easy to use and much cheaper as Intercom support chat service."

What do you like best about HelpCrunch? It is easy to setup with javascript, and it is running smoothly and easy. What do you dislike about HelpCrunch?

"Easy to use and much cheaper as Intercom support chat service."

What do you like best about HelpCrunch? It is easy to setup with javascript, and it is running smoothly and easy. What do you dislike about HelpCrunch?

"Easy to use"

What do you like best about HelpCrunch? It was very easy to move from our old platform to helpcrunch. Customer support is great. What do you dislike about HelpCrunch?

"Very easy, and exactly what we need at this point!"

What do you like best about HelpCrunch? Helpscrunch is fairly simple, which is exactly what we appreciate, as we didn't want complexity and a time-consuming system. They are always quick on the chat in support of any questions or difficulties. I think they have a fair pricing as well. You pay for what you need.

Easy-to-use software that boosts customer engagement

I’d start by saying that it’s the best tool in the niche for its price. Furthermore, I love their customer support, the team is always friendly and open to answering any questions. It seems like I’ve already tried each customer communication software out there, so you can trust my opinion! :)) Eventually, I chose HelpCrunch and I am so glad I did it. It’s so easy to set up and use. You should know that I am not a techie at all! I work as a chief editor at the news agency, and it took me ...

"A good price, a wide set of functions and fast technical support"

What do you like best about HelpCrunch? After the beginning of the full-scale invasion of russia on the territory of Ukraine, the question of changing all Russian services to analogs arose. After a long search and testing, we settled on Helpcrunch. The advantages of this online chat are the price, a very wide set of functions, and, of course, Ukrainian development. I was also pleasantly surprised by the speed of providing answers to requests from technical support, as well as an extended ...