HelpCrunch Reviews in May 2025: User Ratings, Pros & Cons

"Exactly the chat we needed for our business"

What do you like best about HelpCrunch? Convenient interface, necessary technologies, fast response of support team. I work as the head of marketing in a company of 180 people. We have more than 7 areas of work, it is absolutely necessary to provide a qualified and quick response to customer requests. Help Crunch helped with this 100%. Functionality of transferring chats to other departments, chat bot, integration with other messengers, etc. And what is even more important for us - the ...

"Найкраще рішення на сучасному ринку платформ для підтримки клієнтів"

What do you like best about HelpCrunch? Тривалий час шукали альтернативу попередньому софту на сайті і були дуже приємно здивовані, знайшовши HelpCrunch. Функціонал легкий та зрозумілий, є можливість налаштувати автопривітання, поп-апи та навіть сценарії для бота, якщо потрібно отримати інформацію від клієнта в неробочий час компанії. Підтримка на висоті, на початку роботи виникало безліч запитань, з якими завжди допомагали розібратись з неймовірною швидкістю.

"Найкраще рішення на сучасному ринку платформ для підтримки клієнтів"

What do you like best about HelpCrunch? Тривалий час шукали альтернативу попередньому софту на сайті і були дуже приємно здивовані, знайшовши HelpCrunch. Функціонал легкий та зрозумілий, є можливість налаштувати автопривітання, поп-апи та навіть сценарії для бота, якщо потрібно отримати інформацію від клієнта в неробочий час компанії. Підтримка на висоті, на початку роботи виникало безліч запитань, з якими завжди допомагали розібратись з неймовірною швидкістю.

"Excellent service"

What do you like best about HelpCrunch? Knowledge base very usefull for our clients. Flexible tariffs for Ukrainian companies. What do you dislike about HelpCrunch?

"HelpCrunch website chat service"

What do you like best about HelpCrunch? We are currently using the HelpCrunch chat service on our website and I can confidently say that it is an excellent tool for customer support. The interface is user-friendly and easy to navigate, and the customer service representatives are responsive and knowledgeable. They have been able to address all of my concerns and questions in a timely and efficient manner. I appreciate the convenience of being able to chat with someone in real time, and the ...

"Best alternative to Crisp.chat"

What do you like best about HelpCrunch? Helpcrunch is easy to integrate, and the conversation form is activated by default, which is a game changer. Low learning curve, and pre-made auto-response.

"Best for startups"

What do you like best about HelpCrunch? We compared several options but ultimately chose helpcrunch because it is simple to integrate into applications and provides the exact functionality required.

Amazing idea, too unreliable for a real business

**Amended 18/07/23. See footer** Absolutely gutted to be leaving their service. We found Helpcrunch in November and thought the software was sleek, the functionality was good and the integrations worked. We adopted it straight away. One of the key features was the ability for a user to message us when we're offline, and for us to reply to it in-line when they were offline, and if it wasn't seen for X (specified by us) period of time, it would automatically go through as an email. This ...

Keeps breaking

Keeps breaking. Would be amazing but again and again simple features don't work.

"One of the best platform for support!"

What do you like best about HelpCrunch? Since the beginning of spring, we have been looking for a non-Russian platform for communication with our clients. And finally, we found HelpCrunch! We like that HelpCrunch is simple, logical and easy to use. Also, technical support is always in touch and ready to help resolve any question. They listen to feedback and ready to get better.